Holiday Inn Resort Montego Bay reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

4381 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

First visit not impressed

dgrant111 (Chicago, Illinois) on Feb 04, 2023

We just stayed for 6 nights; my wife has diamond elite status so we used points for our stay. When we arrived we were pulled out of line at the check-in desk and taken to a VIP check-in room. We ended up waiting longer than if we had just stayed in line at the regular check-in desk. There was nothing VIP about the process so it confused us a bit. We wished we would have just stayed in line at the check-in desk. My wife asked if an upgrade was possible due to her status but was told to come back on Monday and ask again. This was Friday morning and we weren’t going to pack up and move after more than 3 days in our original room. We did have access to the VIP place in bldg 7—if you want food from there you have to have it delivered via room service. She ordered some food on the 5th night and when it was delivered to our room the delivery person said they were not supposed to deliver to bldg 2 where our room was and why were we in bldg 2 when we should be in bldg 7. She told us we were also supposed to have a fully stocked in room bar. The bad—- Our room was horribly outdated and it faced the main pool so we had a lot of noise at night due to very loud shows at the pool. Only 1 elevator worked and an employee told us the other elevator had been broke for quite a while. While there were superb shows on a couple nights there were also shows that were outright embarrassing on a few nights. We didn’t understand the pack of wild cats that live near the smokers area. They were cute but we really didn’t want cats walking through the dining areas while eating. This is probably on me but I really didn’t like 95% of the food. It wasn’t displayed in an appealing fashion and I didn’t like most of the selections. The good— The grounds were spotless and very clean. The staff were all good—some better than others but nothing out of the ordinary. The jerk shack was excellent and we ate there every day. The employees at the excursions desk and the customer relations desk were very good. The beach area was superb with lots of shade available. . And the island was beyond compare—loved that the channel between the beach and the island was shallow enough for both kids and the elderly could cross it no problem. Despite the negatives we had a great trip— I mean it’s the Caribbean and sunshine and ocean and beach.

TripAdvisor users rated this property 5 out of 5

I was here for 3 weeks and I was in heaven.

Venture56570486515 (Ontario, Canada) on Feb 04, 2023

Extremely comfortable resort, really good food, incredible staff and we got such a great deal. Hotel is over 50 years old, but they are constantly renovating and updating. Lots to do here. Shout out to Garth Williams….this fellow goes above and beyond to help you!!!! We ran out of toothpaste and he actually went off the resort during his lunch to buy us some. He found glue to fix our friend’s glasses. Very very sociable…visited us every day to make sure we were happy and having a great day. Just a little sweetheart. Shout out to Noel….again sat with us during return dinner and made sure all was good. Snorkeling is great, mini putt is great….nothing bad to say about this place. Love it here.

TripAdvisor users rated this property 4 out of 5

Superb winter getaway!

Ingrid Y on Feb 02, 2023

What a great vacation we had at the Holiday Inn Resort in Montego Bay! From beginning to end it was a delight. Our fabulous experience started when we were welcomed with enthusiasm. As a One Reward Club member we were checked-in promptly at the VIP desk and invited to the Manager’s dinner which was delicious and a great opportunity to mingle with other guests. Our lovely experience was punctuated by Karen’s ( our waitress at the Sea Breeze) first-class service. Her stunning smile, infectious laugh, and attention to detail were gifts to all the guests she waited on. For a 3-star hotel, my husband and I were impressed. We highly recommend the Holiday Inn Resort in Montego Bay if you are seeking relaxation, beautiful scenery, fantastic service, and excellent Jamaican cuisine.

TripAdvisor users rated this property 2 out of 5


karenrV9814JL (United States) on Feb 02, 2023

I definitely will not give this hotel 4 stars. Rooms definitely needs a drastic upgrade. There is no way that this hotel has the same amount of stars as the Hilton Hotel. Some of the rooms are facing a property that people hangout and you can smell smoke and Marijuana in your room.

TripAdvisor users rated this property 5 out of 5

Peaceful stay

Miamimia28 on Feb 01, 2023

Great place to stay for the price and location. Attentive staff, awesome food, great entertainment and clean facilities. I went for a few days and really had a peaceful time. The water was clear, warm and calm. There was a waitress there, Shaneequa Reid, she was such a sweet young lady, she made me feel at home. And thought she was with child, she provided awesome service. I’m definitely going back in a few months!!

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