When we arrived we were quickly upgraded to a luxurious room as were celebrating our anniversary. Barrington was great at check in and couldn't ask for more. We had a room with Butlers Andre and Alain who couldn't do enough to make our stay enjoyable and memorable. Our room cleaner Venisha always made our room spotless. There was always a surprise and rooms cleaned at least twice a day. Food has been amazing especially surf and turf, French and Japanese ala'cartes. The one requiring improvement is Italian- food was cold and under/overcooked(poor standard). Entertainment has been good and the team is amazing.
Breakfast was good especially smoothies from Tara!
Rushane - was good to us and looked after us well.
Our anniversary day was made most memorable by special decorations from Alain!! Thank you so much.
We have nothing but praise from the team! Everyone is respectable, Kind and joyful from security as you arrive! It was our first time and surely won't be the last. We have no fault/ complaints but praise!
Thank you for making our 21st anniversary the one to remember! Iberostar Rose Hall Grand is highly recommended by us! We will surely be back!
Pretty average experience for the money
Feb 23, 2024
We just returned from a 4 night stay and it was average at best. Everyone was super nice and pleasant. Check-in was easy and our room was ready when we arrived. We did not have any issues with housekeeping (our room was cleaned daily) and our minibar was restocked every day we were there. Someone even came around to ask if we had enough linens and got us more pillows. The hotel is a bit dated and in need of some freshening up. The carpets are old, the room decor is old; there just seems to be a lack of attention to detail when it came to certain things (like paint on some fixtures because they weren't taped off). Having stayed at Iberostar in Punta Cana last year, we were well aware what the "invitation to breakfast" was so we were able to decline that pretty easily. But we chose the Grand because of that stay in PC when we didn't know what that invitation was and went on the timeshare tour. On that tour we saw their adults only version and it was amazingly gorgeous, so I assumed that's what it was going to be in Jamaica. It is not. It was probably amazing 10-20 years ago.
Don't even get me started on the pool and beach chair situation. They were reserved with towels at 7am (probably earlier, but that's when I woke up to see) with no one in sight so if you weren't out there by 930 you were frying in the sun. This behavior isn't limited to this resort, but know that the beach is not that large, so get out there early. Maybe sleep out there to make sure (kidding). The cabanas were really nice and you don't need to reserve them; we were able to get one by the pool on the 2nd day we were there.
We were there Friday-Tuesday. It would have been great to know that the buffet was going to be closed for dinner Sunday and Monday nights. Sunday, we ended up getting room service because I knew there was no way we were getting into the a la carte restaurants (despite being empty) and it took 2 hours to get. Monday, I was able to finally get the app to see that you could make your own reservations at the a la carte restaurants and got one at the Hibachi restaurant. That was actually a great experience and meal.
All in all, it was a very meh experience. I feel like we didn't really get some important information at check in aside from downloading the app, but they didn't stress that the app is pretty much your lifeline. So by day 3, when I finally got it I learned there was so much I missed out on. You can make your own reservations at the a la carte restaurants on the app; you don't need the concierge desk. You can ask for additional linens, you can order room service...so much that we didn't know.
It was probably our last time at Iberostar.
Feb 23, 2024
We stayed at the Rose Hall Grand from Feb 17 to Feb 22. It was a great experience, food, location, view, activities all 10/10. What made it so fantastic though was the staff and service. The best we have had while travelling. Our butlers, Andre, Alain, and Rushane were wonderful, very attentive and very professional. Our cleaning lady Vanesha was also fantastic, the room was always very clean and organized and she was very friendly. The desk and service staff were also fantastic, friendly and accommodating. We could not have asked for more!
The only con was the ocean which is very weedy, cannot be helped though.
The rooms, 6014 and 6016 were perfect. They are ground level facing the beach and ocean. This is exactly what we wanted. The bonus was a 10 second walk to the pools!! The rooms were very large and had a huge built in closet organizer. Always clean thanks to Vanesha!
Food & Drinks- could not ask for anything more in terms of food and alcohol. You name it they have it and will serve you with it! We especially loved the breakfast buffet, the largest I have seen. The woman who made the French toast and the woman who makes the smoothies to order were fantastic!
Wonderful staff, great stay
Feb 22, 2024
Lovely vacation experience at this resort. Food was excellent, smaller buffet than other resorts we have been to in DR, but higher quality. Amazing lobster and seafood. Comfy beds. Quiet beach with very few vendors that kept to themselves. The staff are incredibly friendly and helpful, this is what stood out the most for us. Everyone we encountered was awesome, we especially loved our housekeeper Sharon who kept our room pristine and was so delightful to engage with! One of the first resorts I felt I would have loved to stay at longer.
Feb 21, 2024
Good hotel by they need improve some service for customers. I think will be good if Hotel can provide bottled water. Water hotel provided individually filled in glass bottle & very difficult when you in the beach to get just water. Special restaurants - you can't get reservation always - no space available. Beach has very small clean space to swim!