TripAdvisor Traveler Rating

Seriously saddened to experience the decline of this resort! Rooms being offered without bathroom doors, furniture in need of repair and daily lack of hotel towels and linens? Buffet is repetitive to the point of ridiculousness and once they run out of food it is not replenished !! Staff are frustrated or disgruntled and not willing to assist- overall a very poor experience!! Not sure management cares to make the required improvements which is a shame as this resort has a fabulous beach and great potential!!

Receptionist was very poor. She told us check-in was 3-5pm and we should go check their website. Staff did not greet you with a smile - don't say good morning or good evening. The door between rooms did not have enough cushion against my noisy quarreling neigbors.

This is the worst place to vacation the workers are very rude and disrespectful they don’t like to work the food is not wroth the pay the drinks are horrible I wouldn’t bring my dog here i strongly recommend against vacationing here

Food was way below average on quality, staff were rude and unprofessional. They always running out of stuff and they don’t even have wash cloths and towel in the room every thing has to be requested and that took hours. They closed the pool at 5 everyday, I would not recommend to anyone

Don't be fooled by the exterior of this hotel Royal Decameron cornwall beach. We arrived @ approximately 12:pm check in got our wrist band and was told our room will be ready between 3 and 5pm. We requested a room with 1 ?? and close to elevator as we're seniors and my husband is 80 years old. After a long and exhausting day we were the last to get a room almost 5pm. After viewing the room I went downstairs to the clerk to have a room change because I wasn't satisfied with the room, there were 3 beds, room was moley and unattractive, after a very long conversation the guy said they were fully booked and I should come @7:30am or better yet as early as possible (encote)I was there @6:45am a girl was there I told her I needed a room change and the clerk told me to come early as possible this morning she told me there was nothing she could do, I told her all I need was some reassurance that I would have a new room. She said I should come back @8:45 and she will leave a note, when I return explain myself again for a room change with 1bed and close to elevator she told me to check out @11am and she will check me in between 3 and 5pm. I said to her it's that simple and yet took me 3diffrent ppl to approve it. Well just about 2sec before the airline rep.arrived we were sommond for our room@1:29pm. Well room was ok. Nice and cool. When we came up for bedtime the room was freezing ?? Extremely Extremely COLD. We put the ac up to 20 Celsius ,@1:42am I woke up for bathroom, well the floor was covered in water ?? I had to dry up with towels, after carefully investing the sorce of the water we realize that there was condensation of water in the ceiling, next day I was going to front desk to report it when I saw the housekeeper and I told her and she came to adjusted the ac. What I discovered was when the ac is below 17c the room is OK but Extremely COLD. When the ac is adjusted and above 20 Celsius the room condensed and the water is dropping from ceiling the mirror and balcony door is Foggy even my glasses. Reason there is No Ventilation in the room. We had to always ask for towels never had washcloths, no fan in bathroom, no bathroom door just a very thin see through curtain @bathroom door phone doesn't work, tv needs to be program .Dining experience was awful for most part, food was bland, containers were always empty and food was always cold. I had to ask always for refill for containers, meat was hard, roast beef, pork and lamb was rear,and fresh fruits were stale to the taste. On 1 occasion @dinner i was asked by a waitress if I would use a SPOON to eat my dinner as they were short on silverware I told her absolutely not as I don't eat with a spoon @ home,and that spoon is only for soup and porridge in less than a minute she came back with proper silverware for us. After we received our new room we were even farther away from elevator by 6 more rooms. Ppl don't let the exterior and the grounds and beach mislead you about this hotel. I have traveled a lot to many different places this is the Worst ,it was a vacation from hell, ppl do your research, that was my mistake ?? I would never recommend this hotel ?? not even for Free. Staff was as COLD as my room and couldn't care less.