In our week staying there every day they ran out of beer, vodka, or ice and some days all three of them. The few beer I did manage to get there is a little tiny cans of Presidente that they don’t even chill they give you warm beer. This hotel is barely a three star let alone a four that Sunwing says that it is. The buffet was adequate, but it was a lot of the same food every day. The staff is great the problem there is the management that they’re not ordering enough product to properly stock. The bars that the staff can serve the patrons. Absolutely very poor for an all inclusive. I would not recommend staying there.
Worst vacation ever I think I need to properly plan next time
Feb 21, 2024
The hotel is very old. They gave us a room on the fourth floor and said the elevator is not working just for us to discover that there is no elevator at the resort. Customer service were terrible. Lady working on the bar said she’s not feeling good and she’s not happy. She’s ready to go home. Every time we ask them for an espresso, they just give us Americano quality of the food was terrible. The cleanliness of the tables were terrible. I just have to say that nothing was good in this trip. I feel like I wasted time and money in this trip.
Horrible and made me cry more than once
Feb 20, 2024
The resort does not present as advertised. The food is horrible. The staff is inattentive, not responsive to guests needs and the grounds are in major disrepair. We were told our requests would be honored at their sister property but it never was. Everytime we tried to have a meal or enjoy an amenity we were given different excuses as to why we could not. Don't waste your money here. Upon checkout I told the attendant my stay was terrible and she didn't ask why. I'll bet she knew all the reasons already. Choose another property!
Feb 18, 2024
Amazing resort right on the beach. Jamaica has a wonderful feel about it the music the people the beach is beautiful. You really have to try out the beach grill and the red stripe.10 stars!!! Enjoy….loved it . Enjoy bob Marley 2! And you can enjoy the Cornwall beside it
Feb 14, 2024
Where do I start
All reviews made on this resort are true and accurate.
Too many justified negative complaints to address.
Based on our experience, this resort is horrible.
Bottom line, do NOT stay at this resort. Has potential to be great if all complaints were addressed and corrected.
Only saving grace was we travelled with an amazing group of people and we were able to make the best of what we had.