Ideally located between Times Square and Central Park, the Sheraton New York Times Square puts you in the heart of Manhattan's best attractions. The contemporary-styled hotel is within walking distance of Fifth Avenue shops, Broadway theatres and Central Park.
Waived for WestJet Vacations guests.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
I spend good time at gym in Sheraton Hotel Times Square.
Sep 05, 2021
Durling stsy, I had good training time with experienced trainer at the gym in Sheraton Times Square Hotel.
It was first time using machine to have training but instructor explain about each machine how to use and spend time to consult about training.
There are a lots of machine and quite big space to use.
And 24 hours open also convenient too.
Fitness Center Trainer Andre made my visit an exceptional one!
(South Barrington, Illinois)
Sep 05, 2021
I went for a workout in the fitness center and it turned out to be an exceptional fitness and customer service experience. A good workout changes my day, so when I'm on the road it's the first thing I do. At the end of my workout, there was a guest in the gym who was being extremely rude, tying up several pieces of equipment and not letting other guests use them. He said, it's not your personal gym and you'll have to wait until I'm done working out. Even when I asked to work in, this guest said no. I went to the fitness center staff member, Andre, and asked if he could intervene. He went over and talked to this guest, but also asked me what I liked to do as far as workouts. Andre then spent about half an hour leading me through one of the best workouts I've had in a long time. What a tremendous asset to have on staff. Andre was the perfect mix of diplomacy and customer service, while diffusing a very frustrating experience. You don't find a lot of people going above and beyond these days, so I felt compelled to write about an exceptional customer service experience. Thank you Andre, you should be running this place :)