The Westin New York at Times Square reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

3844 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Needs to get back up to speed after being closed

phiNole (Atlanta, Georgia) on Sep 17, 2021

I generally like Westin, and this property excels in some predictable ways, like the bed and showerhead, but I think some problems still exist after the hotel was closed for so long, and with the recent advent of the vaccine card requirements for dining and fitness. The renovated rooms on the higher floors were quite nice and felt new, but the opportunity to remove the minibar and replace it with a regular refrigerator was missed. I had to request the frig. Also, the lack of charging options on the nightstand was surprising, as well as the small workspace, also with a lack of charging options. Westins typically offer ethernet connections in the room, but I did not see one here. Fitness is a nice amenity at this Westin, but they are completely bungling the management of this ridiculous NYC vaccine card mandate. I needed a separate key card to enter the fitness center, but the front desk staff did not ask me if I planned to use the fitness center, so I had to learn this unpleasantly when my room key would not work. In addition, the separate key they gave me stopped working after the first day, which was the same for at least a dozen other people, who all ended up knocking on the glass and asking to be let into the area. So much for controlling access with proof of vaccination. Westin needs to manage this MUCH better, it is costing guests precious time, especially business travelers in early-morning workout scenarios. Some of the peak times saw long waits for elevators, as much as 6 minutes. The elevator banks are divided into 2-23 and 23-45, and the fitness center, plus conference areas, are on floors around 8, so going from a guest room to the common areas requires two elevators. That's not terrible alone, but combined with long wait times is just inefficient. It appears that the elevator system is not quite ready for normal traffic. There are quite a few things about this hotel that are favorable, such as the fitness center has nice equipment (but no space or ceiling height for a pull-up bar!) and is quite large, but with the AC just 3 blocks away, I would not use the Westin again if the rates are competitive with AC.

TripAdvisor users rated this property 5 out of 5

Really nice

patricia w (Boston, Massachusetts) on Sep 16, 2021

We had a room on 33 floor, great view, very comfortable. Only one restaurant was open and it was for breakfast or after 5:30. Would have liked more in-house dining options but I’m sure COVID was to blame. Will definitely return. Good location for Broadway and Central Park.

TripAdvisor users rated this property 5 out of 5

BEST Option for NYC

anah166 on Sep 08, 2021

The Westin TS is the best Choice. The Staff knows very well about hospitality. Location is the BEST. You can walk uptown or downtome easily. Also, we use the subway only once the last day and literarlly is right on the corner, very easy to go around during the day. Thank you Louis for early check in, it really help us to get start our itinerary :) George bellboy was very friendly and effective. At check out He asked me if we Would like to set a time for transportation to the airport and a taxi was timely waiting for us. BTW, better option than Uber. This hotel for sure will be my choise Every time I return to NYC.

TripAdvisor users rated this property 4 out of 5

Comfortable great midtown location

DennisB802 (Duluth, Georgia) on Sep 07, 2021

This hotel is located a block from Times Square and easy distance to Central Park as well as theater district. The hotel is safe, secure, and friendly. There is a nice bar on lobby level and a small restaurant downstairs. The rooms are clean and decent size for NYC. Staff is courteous.

TripAdvisor users rated this property 5 out of 5

Perfect location for our NY adventure

davlis (Derby, United Kingdom) on Aug 31, 2021

This was a perfect location for our 4 night adventure in NYC. Got a room on the 44th floor. Staff were really friendly and always welcoming. Subway across the street, but stop outside. Bed was the most comfortable out of 7 hotels we stayed in during our adventures.

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