Fantastic hotel. Right in the heart of midtown Manhattan. The staff couldn’t do enough for us. Will defiantly be returning in the future. If you want a great hotel I nyc this is the hotel for you. Staff are amazing couldn’t made us feel more welcome
If it quacks like a duck it’s probably a duck.
(Adelaide Hills, Australia)
Dec 16, 2020
Without sounding pretentious my stay at the Grand Hyatt was the worst hotel experience I have ever had. I paid 9k AUD for a Presidential Suite for New Years. The room was not available and they slipped us into a 1 bedroom suite without advising us that we had been downgraded.
No real apology when confronted about it just said. We are fully booked and that’s what you have.
The check in team were lacklustre, leaning on your palm and checking us in with 1 hand, no greeting, no banter no did you enjoy your 20 hour journey to get to NY.
It took 4 days of a 5 day stay to speak to anyone in authority.
The furniture in the rooms is dirty and the presentation of the Club room was even worse with stains on chairs my friends put down napkins before they would sit on it.
This hotel is on a list to be demolished so the upkeep is minimal, the attendants don’t care and the overall customer service was appalling.
I read constantly the feedback and find it amusing that it’s still actually accepting guests.
The lighting system would turn on at all hours of the night. No full length mirror so my wife had to stand in the middle of the bed and look into the bathroom mirror.
It was never explained that the tourist fee you pay entitles you to spend 20USD in the snack shop on concierge level.
We bought back cheesecake to the room and had to eat it with a icy pole stick as the fully equipped kitchen was not equipped with cutlery or crockery.
So I did get back 3k, but in reality all I did was pay for the room I got.
The turnover of Management is astounding and those that I did reach out to never responded.
I had to rate the experience 1 Star as no stars will not allow you to proceed.
Do yourself a favour and stay somewhere else to avoid the disappointment.
Their CEO Mr Mark Hoplamazian should mystery stay this hotel and see what his guests are really getting , because it isn’t much.
Ease and convienent!
Aug 30, 2020
I traveled here in September of 2019, for the firs time. Conveniently located connected to Grand Central Station, this hotel is definitely going to be my go-to stay whenever visiting the city. The ease and convenience to every hot spot in the city and transit is what did it for me. Rooms are clean, amenities are great. I would recommend for anyone visiting who doesn't' want to lug their luggage around the city to a spot.
(Birmingham, United Kingdom)
Jul 18, 2020
Absolutely loved this hotel, not to far from times square which was important for my first time in NYC. Room was very big and spacious more than enough for me and my friend. My stay was for 4 days and found staff to be welcoming and helpful. I would 100% return to the hotel and plan on doing so in the future!
Jun 08, 2020
I have to say that the location was greattt we could walk around and almost everything were very close by, we had to wait so long for the check in (it was summer time )but friendly staff, very nice hotel, nice view from the restaurant, breakfast was good. But unfortunately when I was taking a warm shower the first night when I started feeling very strange water them I looked up and It was a leaking in the ceiling so it was a dirty water coming from the upstairs room ( terrible ). When we called to reception to explained what happened , the receptionist said let me check if we had more rooms available coz is hight season ... so we had to wait for a few hours for a new room... after that everything was okay!