Welcome to a place where time ceases to tick and begins to flow. Where every sense is soothed and energy is restored. Where your well-being reigns supreme. In the center of Times Square, New York City all around you, discover a hotel destination where you stay at your best. Experience a whole new level of luxury and serenity at The Westin New York at Times Square. This is how it should feel™.
This was by far the most unpleasant Marriott stay I have ever encountered. I am generally a loyal Marriott customer and look at Marriott branded hotels first. From the moment of checkin this stay was unpleasant. We arrived and checked in and were assigned a room. Upon opening the door to the room a horrific smell of something rotting came from the doorway. We took a couple steps in and the smell got worse. We returned to the front desk and informed the same agent that assigned our first room at which point he rolled his eyes and responded "well, let me see if I have another room". We were assigned the second room and at least that room did not smell terrible. We had 3 towels for our entire stay although we booked the room with 4 people. There were no washcloths ever delivered until requested the last day. The air conditioner had 2 lint filled filters stuck in the air return. The air conditioner struggled to reach the desired temperature. There were blood spatters on the wall in the bathroom. Although they were small they were not addressed during the stay. I took photos of that. Unfortunately, we were traveling with family and I could not raise repeated concerns during the trip for the sake of ruining our trip. I made 2 separate requests during the stay using the Marriott app and both went unanswered for hours until I made a follow up request at which time they were answered. The second request was for enough towels for my family to shower. I made the requests at 8:14 and it went unanswered until 1026 when I inquired. The housekeeping staff came to my room after 11pm with towels. We had friends and family come to meet us for breakfast at the hotel and could not have been more embarrassed. The selection of food was terrible and the price was beyond excessive. We expected that for $26 we would have a decent selection of food but were met with food that was tasteless. I have had better food at "free breakfast" hotels. Furthermore, we requested on several occasions to have the only fresh food, the waffles and pancakes, refilled and until we saw a manager the requests went unanswered. The service was not good at all. I had a single cup of coffee through the entire breakfast. The server never returned to the table. Pre-added 18% gratuity was excessive. I do understand the need to add for the general welfare of the servers but we did not get that level of service. Upon checkout, I requested that a member of management contact me and that has not happened yet. This was a terrible experience overall. I will certainly not ever stay at this hotel again.
Also, they allow 4-6 people to stand outside the doors to the hotel trying to sell you red bus rides and also have a large homeless population around the area.
Birthday in New York
Jul 08, 2021
The Westin is an amazing Hotel right in the middle of New York!
The location is perfect!
you can walk anywhere u want close by..or all the subway stations are close too.
We arrived quite early around 10 30 am and we knew we might have to wait to check in.
But when we went to the Front Desk a friendly lady was there and a room was available already!
Not only did we get a room, but she upgraded us to the top floor corner room with an amazing view!
It was amazing..
The room was perfect with an amazing skyscraper view of New York!
Everybody was very helpful!
Specially the Front Desk lady, whose name i dont know.
(African American lady), she was amazing.
But also downstairs the Bellmen and Security guys were very friendly!
Thanks again. and we will be back for sure!