With a recently completed $85 million renovation, the Crowne Plaza Hotel Times Square Manhattan has finely appointed guest rooms with contemporary accents. Each room offers a breathtaking view of Times Square or the Hudson River.
(New York City, New York)
May 02, 2021
I was in NYC with some friends for the first time since Covid and decided to stay at the Crowne Plaza. We had a great experience! I was nervous abt being back in the city but Times Square was great! I felt like it was coming back to life! The energy was great, we had beautiful weather and people were out enjoying the outdoor dinning and walking around. The hotel did a great job at making sure they clearly shared their coronavirus protocol which was great and really alleviated my concerns. We had a great weekend in the city and i look forward to being back again soon!
Worst customer service! (still waiting for refund after a year)
(London, United Kingdom)
May 02, 2021
WORST customer service I have ever experienced!!!! I booked 2 rooms for 3 nights costing £2923.28 for 26/7/20, it was cancelled by the hotel due to COVID. I only found this out by calling them and was told they would be in touch about the refund. They never contacted me. I made contact with the manger on 5 different occasions and was told he did not know when the hotel would be able to refund my money. The last email I sent to Crowne Plaza was 11/10/20 and so I contacted IHG in January 2021 and they said they would contact the hotel and see what the situation was and they was told, the hotel was closed and my refund could not be dealt with until the hotel re opens in Apri 2021. I sent an email to the manger again a few days ago and no reply. I am baffled as to why this big chain of hotels can’t give out refunds and small company’s have done so already. We are all struggling at the moment and this wealthy hotel is holding back my much needed money. SO DISAPPOINTED!
Warren & Emma