The Fairfield Inn Manhattan Penn Station offers the true Big Apple experience. Located minutes from Penn Station and Madison Square Gardens, the hotel boasts free WiFi, complimentary daily breakfast buffet, Marriott bedding and work spaces. Guests have access to the complimentary 24-hour fitness centre, a seasonal rooftop bar and an outdoor patio.
Yes, I know there is no longer daily housekeeping. But when a guest checks in for 2 or 3 days, why isn't there enough soap and shampoo placed in the room for a multi-night stay? Of course when I asked at the front desk, I was provided additional supplies, but WHY DID I HAVE TO ASK? Isn't it just common sense to stock the room for multiple days? I can use the same towel for a few days, just as I do at home, but I can't put the shampoo back in the bottle after washing my hair, can I?
And there is a breakfast buffet, of sorts. But it's all cold food. So you can snuggle up right next to the other guests and pick a muffin from the basket, but there's no hot food at all. I'll check with Dr. Fauci and the CDC to see if you're more likely to catch COVID from hot food than cold food, but I really doubt it. And when I checked in on Friday for two nights, the young lady at the front desk told me breakfast starts at 6:30AM. When I went to the lobby at 6:45 I was told it starts at 7AM on weekends. So why did the agent tell me 6:30 when she knew both nights of my stay were weekends?
What you have here is basically "cashing in on COVID." When the rates were dirt cheap, that was understandable. But now that rooms are well over $200 a night, this hotel needs to rethink its policy of exploiting COVID to maximize profit.
Notwithstanding, the location directly across the street from Penn Station can't be beat.
Attention to the Hotel administration
Jul 22, 2021
In case you are coming to the Penn station, this is a geographically good place.However, there is a huge room for improvement and logistics . First, COVID 19 changed the budget hotel concept.The hotel does NOT have enough cleaning service folks.The basic logistics are pretty poor. So, without any previous notes or complimentary agreement from the client, you have been suddenly places in a very DANGEROUS situation. Coming back after long working day in the city fully saturated by sick and unvaccinated people, you find yourself in an utterly low hygiene scenarios- towels are not changed, shampoo and soup bars not delivers, trash not cleaned, tea bags are not ready. So, the guest is not able to wash him/herself out. After the phone call to the lobby, you hearing back pretty weird vocabulary like: you are not qualified for the room cleaning and room service. My main Q to the administration is - am I qualified to GET SiCK, am I not qualified to wash myself down, am I not qualified to take a toilet and get a toilet paper , am I not qualified to wash my hands by a soup bar.? The price is utterly high, so this place is obviously over promised but underdelivered.