Learn about all active advisories related to this hotel
Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
This sleek and elegant deluxe hotel is newly renovated and features modern, contemporary accommodation and state of the art amenities. Conveniently connected to Grand Central Station and sporting a prime location within walking distance to some of the major attractions including Times Square, Central Park, Fifth Avenue Shopping and Broadway theatres.
per room/per night (plus tax)
Paid directly to the hotel.
Resort fees include
The resort fees are waived for guests travelling August 1 - December 30, 2020
Premium high-speed internet access.
$15.00 Food and beverage credit in the 24-hour Lobby Level Market.
Long distance and international calls.
In-room app access to the New York Times and the Financial Times.
Seasonal skyline rooftop tour.
Grand Central audio tour for two (2).
Grand Central Terminal coupon book.
Luggage storage, up to two (2) bags.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Fantastic hotel. Right in the heart of midtown Manhattan. The staff couldn’t do enough for us. Will defiantly be returning in the future. If you want a great hotel I nyc this is the hotel for you. Staff are amazing couldn’t made us feel more welcome
If it quacks like a duck it’s probably a duck.
(Adelaide Hills, Australia)
Dec 16, 2020
Without sounding pretentious my stay at the Grand Hyatt was the worst hotel experience I have ever had. I paid 9k AUD for a Presidential Suite for New Years. The room was not available and they slipped us into a 1 bedroom suite without advising us that we had been downgraded.
No real apology when confronted about it just said. We are fully booked and that’s what you have.
The check in team were lacklustre, leaning on your palm and checking us in with 1 hand, no greeting, no banter no did you enjoy your 20 hour journey to get to NY.
It took 4 days of a 5 day stay to speak to anyone in authority.
The furniture in the rooms is dirty and the presentation of the Club room was even worse with stains on chairs my friends put down napkins before they would sit on it.
This hotel is on a list to be demolished so the upkeep is minimal, the attendants don’t care and the overall customer service was appalling.
I read constantly the feedback and find it amusing that it’s still actually accepting guests.
The lighting system would turn on at all hours of the night. No full length mirror so my wife had to stand in the middle of the bed and look into the bathroom mirror.
It was never explained that the tourist fee you pay entitles you to spend 20USD in the snack shop on concierge level.
We bought back cheesecake to the room and had to eat it with a icy pole stick as the fully equipped kitchen was not equipped with cutlery or crockery.
So I did get back 3k, but in reality all I did was pay for the room I got.
The turnover of Management is astounding and those that I did reach out to never responded.
I had to rate the experience 1 Star as no stars will not allow you to proceed.
Do yourself a favour and stay somewhere else to avoid the disappointment.
Their CEO Mr Mark Hoplamazian should mystery stay this hotel and see what his guests are really getting , because it isn’t much.