Second trip to this hotel with a twenty year gap between the two,and it hasn’t changed…..literally. The hotel consists mainly of little individual cottage style rooms.We upgraded to an ocean front cottage. The room was kept spotlessly clean,however it was very very tired. The blinds were both broken and the curtains barely fitted.The fridge whilst it worked looked like an antique as did most the the furniture.The bathroom was in need of modernisation.The beach in front of the cottage had lumps of wire sticking out of it that the hotel tried to cover with cones which was fine until the sea washed them away. On the last night we discovered what looked like rodent droppings on our bed.
The grounds were kept beautifully and the gardeners worked continuously to keep them so.
The food in the restaurant was ok,when you could get a plate to put it on or cutlery to eat it with. On many occasions we helped ourselves to glasses for fruit juices in the morning from the waiters stations.
The first two days we were there had no rum,or draught beer. The beer turned up lasted for a day and was replaced by cans of beer. The jetty bar was regularly out of rum or wine.The staff seemed indifferent to customers as if they were an inconvenience at times.
Entertainment is put on every night,the standard varies it seemed the louder the better with the music,and be warned of the nightclub on the main road it could be heard clearly in our room until the early hours.
This could be a stunning hotel with a little investment,the rooms are tired as is the decor in the restaurants.Think we’ll be leaving it a while before we return to this hotel.
It’s shown as a three star but in places it’s more like a two.
Jan 29, 2023
Returned here after 12 years, what a disappointment. Firstly the positives: the grounds, garden and beach have got to be the best thing about this resort. Absolutely beautiful. The cottages are the ultimate selling point but they have deteriorated since my last visit. They are sparse, dated and contain no luxury. No mini bar or fridge, no tea or coffee facilities. Just a bottle of water, no glasses, replenished if we asked our cleaner every day. Eventually you got some.
The biggest deterioration is the main restaurant. It was never a nice experience. Food was below average, never hot and constantly run out of food. If you didn't arrive at opening time there wasn't a lot of choice. The restaurant is dirty and there is lots of staff but they would ignore you. Only two restaurant staff made an effort during my 10 days they. They stood in big groups talking and would shoot you with harsh stares every now and then. I felt like an inconvenience.
Some foods were restricted, for instance bacon! You had to ask for it and you were given 2 pieces. Sone days it looked so hard you could use it as a hammer other days it was practically raw. Chicken in the evening now restricted, if you were lucky and they had some you got a quarter of a breast. Ice cream, once they run out they won't open another tub. Plates and cutlery were a scramble to find.
Most of the staff are tired, fed up and just don't want to be there. I get the impression they are underpaid and work very long hours.
Don't expect a lifeguard to help you if needed, most of them, not all, drank alcohol all day long.
Royal Decameron Runaway Bay
Jan 28, 2023
Stayed here for 3 weeks Jan 2023.After reading all the reviews i wondered had i booked the right place.Well just let me say,ignore all the negative reviews.Some people moan just for the sake of it.We stayed in a cottage (55)which was spotless,we had a maid Rose who came everyday and nothing was too much trouble.Thank you Rose for making out stay memorable. The gardens surrounding the cottages are beautiful and a credit to the groundstaff.We spent most of our days at the quiet pool with attached bar,that we found quite relaxing.The buffet style food was quite adequate for a 3star hotel. There was always something to cater for most tastes,chicken,roast beef,lamb,and pork chops.What i would say is you are in Jamaica so be prepared for Jamacian food.Pasta,potatoes
shepherd's pie ,lasagne, spaghetti bolanise,fish and assorted meat dishes.Also a very well stocked salad bar.For those who cant find something to eat,the snack bar makes great burgers chicken wings and chips.The girl who made the omelettes in the mornings was so pleasant and helpful and again nothing was too much trouble.We found the majority of the dining staff to be very helpful, pleasnt and well mannered,again thank you for making our holiday such a memorable and happy experience. A simple please and thank you will go a long way with the staff.A wide range of cocktails available at all 3 bars,Entertainment every night and at the weekend could be a bit on the loud side but hey your here to holiday and enjoy yourself.We would definitely book Royal Decameron again.
A DISAPPOINTING EXPERIENCE
(Surrey, United Kingdom)
Jan 28, 2023
My husband and I stayed here for 10 nights in January. The hotel is mostly comprised of single-storey cottages scattered amongst attractive gardens occupying a long rectangular site next to the sea. Although the setting is pretty, the hotel is tired and in need of repair and renovation.
When we arrived, our bathroom had no hot water, the wash handbasin mixer tap was broken, and the shower did not drain properly. Hot water was restored after two days, and the broken tap was replaced by a partially broken tap, but the shower never did drain properly.
The main bar is located on the seafront, next to the buffet restaurant. On several occasions, there was no tonic, no white win, and no beer. By the end of our stay, there was hardly any choice of rum; an explanation for the absence of Appleton rum was that it was required for export!
If you want a reasonable choice of food in the main buffet, you need to get there early (especially at dinner), and even then the choice is limited and the quality of food is often poor. If you get there after 8 pm, much of the food is gone. No ice cream is served at lunch, and there is only one tub of ice cream at dinner. Service in the buffet can be slow: once we had to ask for water four times. There is a choice of two a la carte restaurants in the evening, both of which offer two sittings; expect to wait for at least an hour to be served your main course if you attend the earlier sitting (as we did).
There is one windsurfer provided at the hotel. It was broken at the start of our stay, and despite repeated promises to the contrary, it was still broken at the end of our stay. There are two catamarans, and guests are permitted to be taken out for short sails by the waterfront staff. Only one of these catamarans was working during our visit, and when we were taken out for a sail on the other one, the mast fell down and we had to be rescued.
Very loud music (usually by Bob Marley) is played throughout most of the day at the main activity centre/pool/bar/restaurant area.
Our room was cleaned late in the day on most days, and on two occasions after 5 pm. If guests require clean towels, they should leave the used ones on the floor (although there are no notices to this effect); on two occasions when our towels were taken away, they were not replaced and we had to ask repeatedly for fresh towels to be provided. The cleaning staff are supposed to leave a large bottle of water in your room each day; however, they often do not do so.
Some staff are friendly and helpful, but sadly others are surly.
There seems to be a large fault line running through the management regime at this hotel. There is also a clear reluctance on the part of the owners to spend any more money than necessary on running and maintaining it. Unfortunately, therefore, it is not a hotel we would recommend.
(Bradford, United Kingdom)
Jan 26, 2023
Beautiful setting, 3 lovely bays, lovely bungalow on the beach, waking up to the sound of the waves. Food was OK, just luke warm, but middle of our second week it improved a lot, but they did keep running out of plates. Tui trips expensive, Try Pauline's shop, or the guys who do the water sports, or we went out front of the hotel, but there was 4 of us. So taxis worked out cheaper per couple, and the drivers look after you and stay until you come back. Everyone who worked there were friendly, especially the entertainment guys. They work so hard, but you can tell they love their jobs.