Would not recommend this hotel to anyone. Here on our Honeymoon. It started off that we had a broken window that would not close. A toilet that was broken. A tap in the bathroom that never runs cold. Oh and we are staying next door to a dog that barks from 4am every morning.
No housekeeping. Had to ask more paper cups. More towels. No one has been over to change our bins/bedding (been here now 4/7 days).
It’s dirty. It’s old. It’s broken.
Location is good - right near Disney.
Horrible Stay at the Sonesta Resort Anaheim
Apr 21, 2022
Absolutely the WORST hotel experience I've ever had this past weekend. I suggested my mom book this hotel while visiting me because it seemed nice from pictures and had decent reviews and was a reasonable price........Big mistake. We get there and immediately notice an odd smell coming from our bathroom, seemingly old water from the pipes. We request a new room in the morning and they tell us they might be able to accommodate us and will let us know later that day. We arrive again that evening and they say they're overbooked and can't move us. Meanwhile, the elevator is stuck. It won't move. The manager (idk his name) was clearly trying to fix things, but not addressing anyone trying to get to their room. I watched my mom ask the manager a question and the manager COMPLETELY ignore her. 30 or so minutes go by and we're still not able to get to our room. The lobby is getting more and more full, yet the staff claims no one can take the stairs, they're locked and for staff only. 40 minutes goes by and now finally people are being led up the stairs? But it wasn't announced you had to ask? So we ask and are led to the stairs, climb NINE flights, to our room and settle down to watch TV. There's no remote. I call and ask for one, 30 minutes goes by, nothing, I call again, they assure me they'll bring one, nothing.
THIS PLACE AND ITS MANAGEMENT SUCKS !