Clarion Suites Kissimmee-Orlando Maingate reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

1282 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worst Weekend EVER!!

GraydeeL on Jul 11, 2021

First of all the surroundings of the "Hotel" if it can be called that, they are completely disgusting, the ice machines do not work, the elevator does not work after 9:00 pm, in the room, the air conditioning drain remains inside when we got up, what we stepped on was the completely wet carpet and at night it just stinked like bulging in addition to that the air filter was disgusting, we all ended up sick with cyinositis. We were walking with my 5-year-old daughter who wanted to play and she damaged two changes of clothes as she fell into the pool of dirty water. I had to call for clean towels and personal effects and they only brought us 3 towels when we told him that we were 5 guests. The offer they gave me when choosing the hotel was CONTINENTAL breakfast when I went to get breakfast it was only a bottle of water a mini granola bar and a muffing. WHAT HAS THAT CONTINENTAL ??? Total despair, that instead of a hotel was more like a mousetrap.

TripAdvisor users rated this property 4 out of 5

I was surprised, and have booked to stay again

K6072YImariem on Jun 04, 2021

when we first booked to go to Florida the travel agent asked us as a family what we wanted from a hotel, for us it was a base to come and go as we pleased to be 100% honest the travel agent booked us the wrong hotel and we didn't notice until we printed the documents out 4 months later yes I no soooo unorganised and when I noticed nothing could be changed with out paying the earth so we just went with it we are a family of 5 the oldest was 6 the youngest 18 months at the time what can we say about clarion inn Maingate it was 2019 there was a musky smell a man named Aaron checked us in and got us a travel cot and took up to our room was very nice helpful and yeah spot on it was clean bed was comfy big tv fridge 3 chest of draws sofa air con I didn't expect much but the hotel dont get the praise I would stop again I must admit some of these reviews dont seem fair the buffet breakfast wasn't the best but my kids eat there cereal toast and Mickey shapped pancakes and it was ok save us a few pounds staff was all pleasant just bare in mind it was clean sheets clean room and we weren't in there hours felt safe mostly it was jan 2019 but was meant to go again April 2020 now hoping to stay dec 2021

TripAdvisor users rated this property 1 out of 5

Locked out

tiffanyn710 (Prattville, Alabama) on Mar 12, 2021

We had booked ahead of time through Priceline the day of arrival we got to the hotel to check in but the doors were locked and no one was up front. There was a sign that said please ring bell for assistance. We rang the bell several times with no answer. We even called the hotel with no answer as well. After 40 minutes of trying to figure where the front desk Person was to get checked in, we decided to call Priceline customer service. While calling there was multiple guest showing up trying to check in as well or trying to enter the hotel in general. Most people where locked out with no way to get their belongings or to rest. Priceline also tried calling with no answer and ended up processing us for a refund. We then spent the rest of the night trying to book a hotel last minute which is hard to do in Orlando since it is a hot spot. Definitely do not recommend this hotel to anyone.

TripAdvisor users rated this property 3 out of 5

It was just Average

monakayadams1 (Burleson, Texas) on Nov 12, 2020

It was ok...Bed was comfortable. But every day I was there, I had to go get our own towels, toilet paper and soap. AC worked well. We had to clean our own room. CONTINENTAL breakfast...nope! Its a small plastic wrapped snack and you get to choose from 3 different kinds and bottle water or coffee thats it. Pool was clean and Hot tub was good and hot kids enjoyed it. Would I return...probably not. Front desk Lady was so nice and very friendly.

TripAdvisor users rated this property 3 out of 5

You get what you pay for

drmimicapote (Miami, Florida) on Oct 01, 2020

Nothing out of the ordinary for an $89 room. It fit our simple needs. Front desk was nice during check in and checkout. Close to restaurants. Lots of parking. Restaurant inside hotel was closed so we can't rate that.

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