The building is impeccable! Clean is an understatement. The staff is amazing. The food is wonderful. The location is second to none. I cant say enough good things about this hotel. If you get the chance book this resort.
Sadly not the flagship resort it used to be
Jun 30, 2022
As a regular visitor to WDW, my go-to resort has always been the Grand Floridian. I was beyond thrilled to be able to take my two young sons to the GF for their first time to experience the magic I had experienced so many times previously. Unfortunately, the experience did not live up the expectations. Although the resort and grounds still look beautiful from the outside, the rooms are currently beyond sub-par for the price point and the marketing as a luxury hotel. Our room in Sago Cay had old, dirty carpeting, the sofa had what looked like bleach stains on it (red sofa, but with white splotches), the bathroom door handle was broken, the bathroom door itself couldn't fit past the toilet (see the images), the tub had orange rust stains around the fixtures, and the whole room was simply long outdated. The proximity to Magic Kingdom, the monorail, water transportation, etc. was a huge reason we stayed there, and those aspects did not disappoint, However, as much as we have historically loved the resort and made it our top choice, we will not be returning until there is a massive overhaul of the rooms. Until then, we will go to the Four Seasons, the Waldorf, or one of the Boardwalk area resorts. Come on Disney, we want to love the GF again, but just can't justify it the way things were this last visit.
Love This Hotel!!??
Jun 26, 2022
The staff are very friendly and know just what to say to customers. My friends went to the spa and had a terrific time. ?? We went to the park as well. So, I will let you know our experiences later. Hope to come back and stay in the near future. Thanks Guys!!??
Don.t be fooled.....this is not a luxury hotel!
Jun 26, 2022
The proximity to The Magic Kingdom is what initially had me convinced that we needed to stay at his hotel. it is even more appealing given the new walking path to the hotel. We walked back after the evening fire works in less than 15 minutes. The lobby and the grounds are absolutely stunning. However, the rooms themselves are just ok. They are spacious by Disney standards with high ceilings which makes them seem larger. The décor can only be describes as tired. The worn couch in the room sadly looked like something my grandmother would have had in her home. The bathroom was the real issue. There was a separate toilet and shower area from the vanity. This area was worse than any chain hotel bathroom I have been in. Dark and dingy with an old shower curtain and a tub that needed to be recalked. All in all really rather gross. Certainly not a reflection of the price you pay for staying here. I know that they advertise that this is a luxury hotel but don't be fooled. It is a luxury priced hotel whose rooms are in desperate need of an upgrade. The beautiful grounds and the proximity to the monorail would not be enough of a reason for me to stay here again. I spent our whole vacation feeling like I had overpaid for our rooms. Yes it was nice to be close to The Magic Kingdom, but not worth it for the price we paid for our rooms.
Right now...3.5 Stars
Jun 24, 2022
I have been staying at the Grand Floridian since 1994. One of the biggest reasons I have always returned is the quality of service and amenities. Below are my takeaways of the resort based on my recent stay:
---Bell service and cast members in the shops/restaurants are very attentive and willing to go the extra mile to help you. For those that are staying there soon, please ask for Jerry to assist you with any luggage needs.
---Three pools; each are unique and appealing
---Monorails and busses seemed to be running efficiently.
---We were in a dormer room in Conch Key, and while the room was showing some wear and tear, it did the trick for the week.
---Major remodel is currently underway. For those who have direct knowledge of the Grand Floridian, Big Pine Key is now part of DVC. Now, Boca Chica is closed until late September. For those who desire a lagoon view or theme park view this summer, your room options are going to be very limited.
---Front desk staff is a shell of what it used to be. Some are friendly; however, my first experience with a cast member basically lectured me to rely on the Disney Experience App related to my hotel room and why it was not ready at the desired time. Just a little empathy can help smooth over a situation.
---Pool staff do have people's safety at heart. However, if there is a storm within a six mile radius of the WDW Resort, prepare for the pool area to be closed for at least a couple hours. They are very quick to close and slow to reopen it, and do not take kindly to the guests questioning their process.
---Separate from the hotel, cast members in the part are very strict with strollers as far as where to leave them when riding an attraction...something to keep in mind if this applies to you.
We hope to stay at the Grand Floridian again. However, Disney's rates are getting ridiculously out of control while the quality of service towards the customer both in the parks and hotels are very hit and miss.