Disney's Old Key West Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3189 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good stay

disneymomlife0911 (Albany, New York) on Jun 21, 2022

As DVC members we like to go to as many different resorts as possible, so this time we choose OKW and the grounds are lovely, Olivia's Cafe is wonderful, super friendly staff, good food. The grounds are huge and there's alot of walking, so if your not into walking it might not be the best choice. The main pool is nice but it was so terribly crowded every day, so most days we went to a quiet pool. Didn't ever wait too long for a bus to get to where we were going, we also utilized the boat service to Disney Springs which is super nice to have. The room was pretty spacious, we asked for a ground floor due to there being no elevators, two comfy queen beds in the room, tv could have been a bit bigger because you couldn't see it from both beds at the same time. It's not my absolute favorite of the resorts we've been to but it wasn't terrible either. Only reason i probably wouldn't stay there again is because of the amounts of walking and the fact that my husband has a bad back and he doesn't tolerate the excess walking too well.

TripAdvisor users rated this property 5 out of 5

Never disappoints

NoelGypsy (Central Islip, New York) on Jun 13, 2022

I have stayed at this resort many times and love it. The one bedroom unit is huge and has everything you need. The kitchen is fully stocked. This resort also has a full sized washer and dryer in the room. Love taking the boat to Disney Springs (for us old timers, Downtown Disney) . Olivia's is excellent!! And the Gurgling Suitcase is a ball!! Highly recommended!!

TripAdvisor users rated this property 3 out of 5

Not a good value, far from parks

M5571EYlauram (Charleston, South Carolina) on Jun 07, 2022

Room service came every other day. Resort is very large and far from the parks. Pools are not very large. I would not stay again because it did not seem nearly as impressive as the Universal hotel I stayed at. I would stay at a hotel closer to the parks and not as spread out. I had to wait for the bus at least 20 min every time then the bus ride took another 20 min. Then you walk from the bus area to the parks area so it seems like almost an hour either way. It was hard to park hop or return to resort to rest when travel time takes so long. At over 600 per night would not recommend way too expensive to be so far away. There is a way to save money by booking by dvc rental when booking villas but I didn't know about enough in advance. They did not honor my requests for early check in or to be near the hospitality house/main pool. I did not have much a view it was Miller road location but far from main area.

TripAdvisor users rated this property 3 out of 5

Visiting for 20+ years; the standards have dropped.

danieltL5089YL on Jun 02, 2022

We’ve been visiting OKW for 20+ years as a family, have brought friends too and we’ve never experienced such disappointing standards than our most recent May 2022 trip. The villas need work; the furniture is fraying, it the villas are losing character and have barely any Disney magic anymore and look more regular when this is suppose to be a deluxe, unique Disney experience villa resort. The housekeeping left a tissue in the master upon arrival and left chocolate smudges over coffee table when “enhanced cleaning” was supposedly in effect. Housekeeping sometimes arrived at the door and then answered their phones while we stood there waiting to see what they’d wish to inspect, it was a little awkward. On top of the above our Disney tickets kept malfunctioning in the Disney experience app disrupting our trip so for the first week we had unnecessary stress out of our control. Guest services are fabulous but they themselves barely knew how to handle the ticket scenario, could barely compensate properly for our mishaps and though we appreciated the $200 dining credit, they did send out a surprise gift bag of expired chocolates with deflated balloons…. To make our experience better supposedly. After we informed them they then sent out mugs and plain popcorn. All very nice but we expected a bit more compensation considering the first week of our trip was stressful and far from relaxing due to accommodation mishaps and ticketing issues out of our control. The resort is famously relaxing, unique and a lovely experience usually and has been through the last 15+ years but standards have dropped massively in recent times and the places needs a refurb across the board, and a better guest relation up top to be able to respond to emails from guests so that they don’t have to resort to a public trip advisor review. I’ve chosen to try a different resort for our next stay as this one was underwhelming and I hope the next time we choose to stay at OKW the deluxe experience is true to the standards they say they withhold. It’s expensive to be a DVC member you know?

TripAdvisor users rated this property 5 out of 5

Wonderful resort!

Brenda Donselma... T (Elizabethtown, Kentucky) on May 29, 2022

From the moment we arrived and all through the week, it was so wonderful. The resort is clean, charming, and beautiful! We will go back as soon as we can. Staff was so accomodating and helpful. The maid service was impeccable. Views from our personal patio was nice.

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