We stayed in mid April, we were in the bathroom and noticed cockroaches. The hotel told us that they will call someone up to take care of the issue. It was around 10pm, and maintenance came up saying they will take care of spraying the room the next morning when we are out. The next day, no one had came to our room. I called the front desk and asked about the status of our room being sprayed. No call back. I went down to the front desk, asked for the manager, but she was "unavailable"...they offered to move us, so they could spray the room and call an exterminator, and they would put the room out of service. Trying to be quick, our family and I packed up our room and they moved us a few floors away. We were on the 3rd floor and moved to an upper floor. The next morning, I remembered that I had forgotten a sun dress on the back of the bathroom door. I went down to the front desk and asked if I could go retrieve it. They told me they had already rented the room out (which they told me it wouldn't be rented until the roaches were sprayed), but they would notify housekeeping that I'm missing my dress. I did follow up with the hotel once we returned home and they never found the dress.
I was a little disappointed that they did rent the room out knowing there were cockroaches in the room, and of course that I never got my sun dress returned.
Other that the cockroaches, the hotel seemed to be ok, pool could have used a cleaning as there were some band-aids floating around... The pool bartender was awesome too!
They did compensate us on the parking, which was nice. But, still would have appreciated the manager to call us back.
Jun 05, 2022
Triple OG was Extra hype, had the crowd engaged. Excellent music, entertaining. He had contest for the kids and also gave out gifts. Couldn’t have asked for a better DJ. I would definitely recommend him
Perry Triple OG!
Jun 04, 2022
Amazing hotel! It was very quiet and family friendly. Such amazing entertainment with Perry Triple OG! He was here every weekend day we were here and we came to the pool just for him! We had a blast and will be back!
One night stay due to flight delay
May 23, 2022
So we have just checked in here after an incredibly frustrating day at the airport after a long holiday. After been messed about by our airline all 8 of us were grumpy and tired and in no mood for anything other than sleeping. But I have to say, from the moment we walked in it was an absolute pleasure to be here. The guys on the front desk were amazing and we only had to say our flight was delayed and they put us all at ease. I have to name check them as they couldn't have been more helpful, both Ryan and Jesus are the best front desk staff we have ever met. They even allowed me to borrow a phone charger when I said my charger was in my luggage which is somewhere near atalanta...we are only here about an hour or so and just for the one night, but I wish we had stayed here during our holiday. I can't comment on the facilities due to the short stay, but with the quality of their staff on the front desk, I assume its top class. Im giving the 5 stars purely based on my interactions with them. The rooms are huge and very comfortable. I would definitely be happy to stay here again.
Needs More Staff; terrible Service
(Ponte Vedra Beach, Florida)
May 22, 2022
This hotel needs way more support staff. I’m a Lifetime Titanium; no recognition on check in, no voucher for anything, charged me for two waters, I had a 2 bedroom suite, first morning requested housekeeping service, they said they would put me on the list. Came back from Sea World to a room NOT serviced, no clean towels. Took an hour to get clean towels.
Breakfast lines are crazy long on the weekends. I bought season passes for Seaworld; we will not stay at this location again.