Seralago Hotel and Suites Main Gate East reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 3.0
  • Location 4.0
  • Rooms 3.0
  • Service 3.5
  • Value 3.5

4270 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Stay away

samanthane32 on Jan 29, 2023

Check in takes a really long time only one person working and doing more talking to other staff then trying to check people in. Charged a resort fee with no resort accommodations at all, not even a working ice machine with out going all the way to the office. Rooms were disgusting and in need of being closed for repairs. Extremely strong smell of mold, the only sink is clogged and the pipes leak when used, holes in several walls bathroom door won’t close and when forced shut you get locked in . This place used to be a nice family place it has really gone down hill. Spend the little extra money and go somewhere else!

TripAdvisor users rated this property 3 out of 5

Lots of entertainment and shopping in the area.

Karcan2023 (Cornwall, Ontario, Canada) on Jan 26, 2023

It's a huge resort with hundreds and hundreds of rooms available and I must say that our room (978) is a two double beds room, and is in need of a lot of repairs. Even though it was somewhat cheap, you're entitled to expect everything in good working condition. Ex: Bathroom fan not working, the second sink in the room unusable, telephone keypad defective, the fridge broke down and front desk so busy that you can't get anyone. Some issues were fixed but not everything.

TripAdvisor users rated this property 2 out of 5

No Cstomer Service

921jonathond (Fort Pierce, Florida) on Jan 26, 2023

The room was just fine. Check in took over 45 minutes. Only way to get clean towels is to hit "0" on room phone, room phone does not work. Another half hour waiting at front desk. Long lines for check in, never more than 2 front dest employees. Also $70.00 in undisclosed charges resulting in our charges being more than 75% more than stated.

TripAdvisor users rated this property 1 out of 5

Worst. Hotel. Ever.

K3532VBandyw (Ramsgate, United Kingdom) on Jan 24, 2023

Arrived at 11pm, looking forward to two weeks of fun and relaxation. By 11.15pm those hopes were dashed. The room had clearly not been cleaned in a LONG time. Dried urine stains on the toilet seat, mould on the walls, security latch missing from the entrance door, filth and grime everywhere, and a microwave oven that should have been binned years ago. Next morning we asked for a different room, was made to wait until 2pm before given a room that was barely any better. After 3 more nights we both started to suffer health issues (asthma, coughing) so requested another room. This next room was, at best, fit for human habitation, but still extremely disappointing. The pool bar only opens 4 nights a week, has no draught beer, and even ran out completely on one occasion. Housekeeping is not available, unless you phone reception between 8am and 9am and request for the following day. The indoor bar and cafe are both shut with no indicatio0n of them ever re-opening. Buildings in terrible state of repair. The ONLY good thing about this hole is the barman, Rizzo, who works hard to entertain his few guests, despite such terrible working conditions (he even went out and bought stock with his own money so they had some beer) Please, please, please do not even entertain the thought of staying at this disgusting place.

TripAdvisor users rated this property 5 out of 5

Excelente costumer service.

Dreysi L on Jan 24, 2023

I had made a reservation only for one of our members who is a 65 year old handicap women that recently lost her home. The member had trouble check in. but Nicole went above and beyond, we very thankful for Nicole's assistance she truly save our member from sleeping in the streets.

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