My Family and I recently stayed at the Sonesta ES Suites and it was absolutely wonderful. We got a 2 bedroom suite and it was comfortable, large, bright and airy. The kitchen was well equipped and we bought some groceries and was able to make breakfast every morning which definitely saved money. The bedrooms were comfortable and each had their own bathroom so lots of privacy. The location was great and we used the I Ride trolley to move up and down. The staff - Vanessa, Roxie and Gerald - were very helpful, kind and knowledgeable. Nothing was ever a problem. We would definitely be returning and have already told a few family and friends about the hotel.
(Liverpool, United Kingdom)
Dec 29, 2022
We have stayed here previously in 2018 and loved it then. This time their cost cutting was shocking. We booked this 2 bedroom apartment as a bed and breakfast for 4 of us. (This was clearly stated in our paperwork which we showed at reception). On arrival we were told that they didn’t do the breakfast since covid but we could PAY extra to have breakfast items! This was something we had not budgeted for. It ended up costing us an extra $260. Also our 2 bedroom apartment was not cleaned/ serviced once during our stay. Even the bin wasn’t emptied. My husband had to take our rubbish out and put it in an external bin. The room was shabby, sofa was frayed to bits and our feet were filthy walking on the floor. I know that the rooms are due to be updated but that doesn’t mean other guests should have to put up with filth in the meantime.
We received 2 coffee pods on arrival day. Previously these were replaced daily. Not this time. Apparently you could ask for more at reception but we were not told this at any time until check out day.
It seems that this hotel is still using covid as an excuse to provide a lesser service. Yet the service fees were still as high.
I understand that hotels etc lost money during the pandemic. So did I and so did a lot of your other loyal guests.
Having previously recommended the Sonesta to people, I will now be advising them to book elsewhere.
Can we come back now?
(Charmouth, United Kingdom)
Dec 10, 2022
Wow! We have just returned from an 18 night stay here and it was faultless. Really clean room, incredibly comfy bed, great facilities, perfect location and lovely weather to top it off!
The highlight of our stay was receptionist Gerold. He was so kind and always had such a huge smile on his face! We walked through the main door and took the long route just to say hello some days.
Our room was perfect size with a large fridge, comfy big bed, powerful air con which was needed! The cleaners came sporadically but we didn’t need them any more than they came. This trip was our honeymoon and we had the best time ever - really enjoyed the hot tub and swimming pool too!
We would not hesitate to come back and are even looking at our next trip a bit sooner than expected!
Holiday for 2
(Rainham, United Kingdom)
Dec 03, 2022
This is a 100% hotel to stay at On I-Drive
Staff are very helpful and friendly
Rooms are very clean & tidy
Pool very clean and warm as well
And in a very good spot on I-Drive
Will definitely go again…..February 2023 here we come ????????book all ready and counting the days down ????????
If you want amazing friendly service come here
(Kent, United Kingdom)
Nov 26, 2022
We visited here for 3 nights. I was slightly worried due to some of the reviews. We had a 2 bed apartment.
Was it dated- yes, was it a bit shabby yes but it gave you lots of space , nothing was too much for the lovely staff and the location was amazing .
The breakfast cafe was good- coffee was good and selections were great for a Starbucks style breakfast,
The shop was helpful when you fancied a drink or a snack and could not be bothered to go out
I have seen people complain about prices of the services etc but it was reasonable for the convenience of it all.
The laundry was a bonus and the gym and pool and games room all add to it.
If you are on a budget and want space, friendliness and location this is good for you!