Sonesta ES Suites Orlando reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

2883 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Avoid this hotel!

699jacquid on Jul 01, 2022

My family and I have just returned from this dirty hotel. I think the reviews for this place must be fake. I have never stayed in anywhere as dirty and mouldy as this hotel. The first room we were given was disgusting. We asked to be moved only to be told the hotel was full and they couldn't move us for a week. The room they moved us to a week later didn't have the mould but was filthy. The female staff member on the front desk was unapproachable after I made my complaint about the room. Please this hotel is not cheap to stay in, save your money and book somewhere else. I can't believe after all the world has gone through people are expected to stay in such a filthy place.

TripAdvisor users rated this property 5 out of 5

First visit will not be the last!

colinsgal (N.Ireland) on Jun 25, 2022

This was my husband and I’s first time staying in this hotel but it certainly will not be the last. We arrived having booked a one bedroom suite to find we had actually been allocated a two bedroom suite- this was exceptionally well appointed with full size fridge freezer, cooking rings, microwave, dishwasher, coffee maker and toaster. The bedrooms were spacious and very comfortable as were the bathrooms. The suite had a nice dining area and 3 flat screen tvs. Staff were pleasant and very helpful and the pool area whilst small, was lovely and welcome given the warm weather. This hotel is in an ideal location for all the amenities of idrive including restaurants and there is a lynx bus stop and iride trolley stop right outside. The hotel also offers free shuttles to Disney and universal. We will definitely make this our preferred hotel for stays in Orlando in future

TripAdvisor users rated this property 5 out of 5

Excellent Hotel

Kireirub (Germany) on Jun 23, 2022

Absolutely the best hotel we booked in Florida. We reserved a one-bedroom suite. When we got into the suite, we were surprised at the 2 bedrooms and 2 bathrooms. We went back to the reception to double check. The guy told us we got an upgrade and each of us would have our own bathrooms. He was so funny and very nice. Actually the staff are really friendly. We didn't cook in the suite so no problems with cleaning or ants? We used one bathroom and one bedroom only. Best location to eat and walk around the area at night. Most of the restaurants were full but we tried to come early so no issues there. The suite was really clean and we were glad to have stayed here for 4 nights. Thanks a lot.

TripAdvisor users rated this property 5 out of 5

Great Location, great staff

Connery09 on Jun 19, 2022

We have just returned from a two week stay at Sonesta. The suite was lovely -spacious and clean. The kitchen area had tea and coffee supplies and the bathroom had dispensers on the wall for showering. The location of the Sonesta on idrive is brilliant with an itrolly stop right outside and a lynx stop just across the road. There is also availability for transport and return from the parks at the itrolly stop, these can be booked on the Fabulous Bus website the day before. Restaurants are located all around the hotel and a Walgreens is within walking distance. The pool and jacuzzi are a great way to relax and wind down after a day at the parks. The reception staff were the jewel in the crown for our stay, they were SOOO nice and helpful for anything we needed, have to give a big shout out to Gerald. Thank you all we had a fantastic stay at Sonesta

TripAdvisor users rated this property 5 out of 5

Lovely hotel, great location.

leah c (United Kingdom) on Jun 17, 2022

This is our 4th visit to Orlando and 1st time at Sonesta Hotel. We’ve stayed for 2 weeks and loved the hotel. The rooms are lovely, clean and spacious, with lots of facilities if you wanted to have some food in your room. The staff are always helpful and greet you with a smile on their faces. Special thanks to Vanessa on the front desk for being so helpful and never without a smile, you can really tell she loves her job! Housekeeping comes after you’ve been there 1 week and you have to request towels at the front desk since COVID which is no problem at all. The pool is great, plenty of beds with towels you can grab. The only thing we thought that would make it better would be a bar / somewhere to grab drinks rather than going into the shop in reception as it can get a little pricey. Towards the end of our stay, there was a tournament going on at the convention centre so a lot of people staying at the hotel which made it very rowdy, especially when we wanted to relax and have some peace and quiet. Regardless of that, we have had an amazing 2 weeks and the location is perfect especially if you love going to the restaurants and it’s across the road from Icon Park.

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