Sheraton Vistana Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.5

9969 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not the same

Unique1959 on Jul 05, 2022

I am a owner and been coming to Vistanta for past 12 years and have taken breaks. I had quite a few issues. We went without hot water for 1 1/2 days. The room at Cascades was not up to par. Refrigeator dirty. shower had. hair in it. I saw a bug in the kitchen. The last straw was when the dishwasher flooded. I asked form help and was grateful that they assisted.B Supervisor Elijah at Welcome Center was very helpful and professional. HousekeepingM services were horrible. Took 3-1 hours on various days to get any services. If you asked for 4 towels they being 2. THIS HAPPENED MULTIPLE TIMES. I was so frustrated on this vacation that I checked out a day earlier. Vistanta is just not the same any longer. CHECK IN took forever and Supervisor Danny was rude when I asked to speak to him at front desk,

TripAdvisor users rated this property 3 out of 5

Good location, okay room

Adventurer658989 on Jul 04, 2022

We stayed on the bottom floor which smelled like mildew when the AC was on. The room was clean and had everything we needed. Staying on the bottom floor also leaves you at the mercy of the neighbors upstairs. We heard every movement of chairs, kids running around, and doors slamming. Otherwise the noise and the basement smell, the room was clean and a safe place to stay.

TripAdvisor users rated this property 5 out of 5

Lovely stay

RachelD3643 (Leighton Buzzard, United Kingdom) on Jul 04, 2022

Lovely apartment (called a villa but definitely an apartment). Clean, comfortable and very large. Stayed in Fountains 2 with no traffic noise at all. Wi-fi is patchy at times but not too bad at all (being from the UK used to terrible or no wi-fi!). Would certainly recommend

TripAdvisor users rated this property 1 out of 5

Dirty Rooms

D7563CKlisaa on Jul 03, 2022

This is my first review and I felt it was very important that I share it with all of you hi one to this time share and check in was great no problem and then when I got to the Villa the room was filthy it look like no one had dusted in there for weeks on end when I put my hand on top of the nightstand and the dresser in the spare bedroom that’s what you see the dust that was on the nightstand and the dresser then the sinks had hair in them absolutely gross so I called to ask if they can have the cleaning service come up to clean the dust which I hadn’t seen hair in the sink yet and they said no they don’t have people just to come up to dust so I said fine I’ll do it myself but I will be down to customer service to talk to them about this when I saw the sinks and took a picture of those stopped a customer service to tell them my experience and they said they were very sorry and they will work on getting me an extra week never heard anything again on Thursday I believe it was Thursday I went to fix the bed because it had a duvet on it and I said what is this and that’s why I saw three drops of blood at the end of my bed on the blanket part now I have no cuts no nothing and I called the cleaning service and the manager came up right away and took the duvet away and gave me a brand new one and apologized that this was brought to my room. I would think long and hard before you stayed at the Sheridan Vista timeshare in Orlando Florida it was a beautiful place they had seven pools but as far as cleanliness when it was horrible.

TripAdvisor users rated this property 5 out of 5

Great resort!

Anthony D (Minneola, Florida) on Jul 03, 2022

The resort is very thing you could want....great staff, incredible recreation areas, and amazing pool bar at Zimmie's! It is close to the outlet malls, great restaurants and of course Disney Springs and Disney World

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