The service and front desk was awesome! Cristiana was so helpful!
Jun 09, 2021
We had such a great experience and the front desk service was fantastic! Cristiana deserves a raise! She was the best! Thank you so much!
We were given amazing hospitality and she went above and beyond to help us!
First weekend of June
Jun 08, 2021
Upon arrival, the hotel lobby was clean and all staff were wearing their masks. They had placed us in one of the more renovated rooms and informed us that there would not be housekeeping but we could get anything additional we needed from the front desk. Our room was clean, smelled of bleach at first (so definitely clean) and the room was nice and cool. We checked the beds as we always do for bed bugs but mattresses looked brand new, carpet was clean and free of stains, furniture was new, none were peeling, and while door had to be pushed closed, it did secure just fine.
We needed coffee a couple of times, stopped by the front desk on our way back from the parks and they happily gave us whatever we needed.
We were mostly there to visit universal so we did not check out the gym or pool but I don't really have anything negative to say about the stay other than, the food at Fridays was not up to par with food I've had from other Friday's locations. But would definitely stay again
Memorial weekend trip
Jun 02, 2021
Great time at universal , hotel is near the park , walking distance but keep in mind lots of walking when you get to the park . You need to make reservation for the shuttle . Hotel is nice and modern . Some floors are still being renovated . Clean room and friendly employees . TGIF is next door but we didn’t get to go . Happy with this hotel.
Do not stay here! Disgusting and gross
May 31, 2021
Do not stay here! We didn’t last a day because we Had bug bites while we tried to sleep and checked out at 5:30 am because we couldn’t take it anymore. Such a gross place! Would never ever recommend and in dispute to get money back. I let the staff know and all she could say was sorry.
Dingy, Dirty, Disgusting and Gross!
May 19, 2021
Don’t stay here! It was awful.
We ought a package through Universal under the guise that it was a great partner hotel and we would get all the same benefits of staying on Universal property (Universal said they were booked on their property).
The smell almost knocked me over when I walked into our suite. It was dark and dingy, paint was chipping off the walls, stains and cigarette burns all over the carpets, the furniture was peeling and chipped, there was a piece of cardboard with water stains covering the front of the dishwasher, something was splattered all over the front of the dresser. It was so gross!
We called and complained and they said they would move us to a newly renovated room.
Ummm okay if you have new rooms why are you putting me in that disgusting room.
Ha...the “newly renovated” room was a complete joke.
It looked like it hadn’t been cleaned since it was renovated, the floors were filthy, the toilet paper holder was falling off the wall, there were no linens for sleeper sofa, there was a giant brownish stain on the grey couch and we had paid extra to have a kitchen in our suite, this room only had a mini fridge and microwave (which I can get in any standard hotel room).
We called Universal to find us a new room since they had booked it and we paid them. That was a whole other mess entirely.
We ended up checking out since there was no way I was staying there.
I had checked the picture on their website while booking with the Universal agent and trust me the pictures look nothing like the rooms they put us in.
Just don’t stay here and don’t book a package through Universal!