Family of 5

Loews Portofino Bay Hotel at Universal Orlando™

Orlando 5.0

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Overview

Take a trip to the stunning seaside village of Portofino, Italy at Loews Portofino Bay Hotel at Universal Orlando. Spacious rooms, authentic Italian specialties, and warm hospitality make your stay here a taste of what the Italians call la dolce vita—the sweet life.

Guests of Loews Portofino Bay Hotel, enjoy exclusive theme park benefits including: FREE† Universal Express Unlimited to SKIP THE REGULAR lines at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure (Valid theme park admission required. Not valid at Universal’s Volcano Bay). Early Park Admission* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay one hour before the park opens (valid theme park admission required; select attractions), complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk, priority seating at select restaurants throughout Universal Orlando Resort, complimentary shuttle buses to and from Universal Orlando Resort theme parks and Universal CityWalk, complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel, resort-wide charging privileges with your room key card.

Added value
  • SKIP THE REGULAR LINES with Universal Express Unlimited ride access* at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure – that’s a value of $129^ per person, per day. Valid theme park admission required. Not valid at Universal’s Volcano Bay.
  • Early Park Admission† to select rides and attractions one hour before the theme parks open (valid theme park admission required; select attractions)
  • Complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk
  • Priority seating at select restaurants throughout Universal Orlando Resort
  • Complimentary shuttle buses to and from Universal Orlando theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy
  • Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
  • Resort-wide charging privileges with your room key card
  • Complimentary club-to-club access to Universal CityWalk^^ to select live entertainment venues for the length of your stay (age restrictions apply).

Check in

4 p.m.

Check out

11 a.m.

Rooms

750

Rooms

Garden View Room
450 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
Garden View Room
450 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Bay View Room
450 square feet
  • 1 king bed, or 2 queen beds
  • Bay View
Bay View Room
450 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Deluxe Room
490 square feet
  • 1 king bed, or 2 queen beds
  • Garden or Pool view
Deluxe Room
490 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Club Level Room
490 square feet
  • 1 king bed, or 2 queen beds
  • Garden or bay view
Club Level Room
490 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Kids Suite Room
650 square feet
  • 1 king bed, and 2 single beds
  • Garden or bay view
Kids Suite Room
650 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Children’s pool
  • Playground

Kids Club $

Age range: 4 to 14
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
Type Amenities
SplendidoBar & Grill™ Bar, Pool bar Food options available
Bar American Bar Food options available
The Thirsty Fish™ Bar Food options available
Check-in time: 4 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Mama Della’s Ristorante℠ À la carte Italian Dinner
Bice Ristorante À la carte Italian Dinner
Trattoria del Porto™ À la carte Italian Breakfast, Dinner, Lunch
Sal’s Market Deli ™ Snack bar International Snacks
Gelateria Café Coffee and Pastries Snacks
SplendidoBar & Grill™ À la carte Italian Dinner, Lunch
Bar American À la carte American Snacks
The Thirsty Fish™ À la carte American Snacks
  • Rooms: 750
  • Fitness centre: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
5601 Universal Blvd.
Orlando, Florida, United States of America
407-503-1000
26 km from MCO

Pools

  • Jetted pools: 2
  • Kids pools: 1
  • Outdoor pools: 3
  • Cabanas available ($)
  • Water slides: Included

Other activities

  • Games room: on site
  • Poolside activities
  • Sandy beach
  • Weekly "Dive-in" movies
  • Business centre available ($)
  • Concierge
  • Giftshop available ($)
  • Meeting facilities available ($)
  • Parking available ($)
  • Shopping onsite
  • Valet parking available ($)
  • Wedding facilities available ($)
  • Art gallery
  • Car rental available ($)

Location

Address
5601 Universal Blvd., Orlando, Florida, United States of America
26 km from MCO airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Found out reservation was canceled at Check-in! Terrible Customer Service

FSandy312 on Jun 15, 2021

We planned our vacation dates around the minion kids suite availability. We have 3 boys that were so excited to stay in the bomb beds - we watched Despicable Me and packed minion jammies. Upon checkin we were told that due to "human error" on the hotel's part, our reservation had been canceled. No minion rooms were available, but we would be placed in connecting Deluxe Rooms. We had to ask to speak to the manager, who I'm not sure would have even come out to see us if we hadn't specifically asked. The staff did leave some minion goodies in the room for the kids, which was appreciated. We were given Club Access, however we had already ordered snacks to be delivered via Amazon to the hotel. Nothing more was done. The Club lounge is nothing special. The snack every afternoon is chips/salsa and veggies with ranch. Breakfast is some sort of egg item (burrito, then a sausage sandwich). It's the same every 3 days, as is dessert. Definitely don't pay for this for your entire stay. Maybe a day or 2, if that. We called ahead to see if we could have an Amazon box delivered (snacks, sunscreen and other items not worth hauling across the country - we've done this at Disney with no problem). We were told yes and confirmed the address. The Amazon box was delivered but couldn't be located for 24 hours. Our kid lost their lanyard and when we had his room key replaced, the front desk person deactivated the rest of our cards. This took two trips to the front desk to correct. We asked for housekeeping halfway through our 7 day stay. One room was serviced, the other not. When I texted to alert the staff, towels and linens were dropped off in a trash bag at our door. I spent over 6 hours of my vacation dealing with hotel issues. The staff needs more training and their system needs to be updated. There should be no way that a room can be canceled and the customers not notified. Here are the positives - the rooms were quiet and there are lots of outlets (the top of the clock is a wireless charging pad). The pools were nice, though one day the slide couldn't open for several hours until the water level was high enough. The boat to City Walk was convenient and the walk is on a nice path that takes about 15 minutes.

TripAdvisor users rated this property 5 out of 5

Just do it!!!

soplaw (Decatur, Alabama) on Jun 14, 2021

Everything about this hotel is amazing! No problems...no inconvenience ever! The hotel is nice. The beds are wonderful! The staff is super! This has been the most exciting, relaxing vacation ever!! We hesitated in booking the trip due to the cost but it was worth every penny! The thought put into making your trip effortless and relaxing is tremendous!! Thank you!!!

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