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Take a trip to the stunning seaside village of Portofino, Italy at Loews Portofino Bay Hotel at Universal Orlando. Spacious rooms, authentic Italian specialties, and warm hospitality make your stay here a taste of what the Italians call la dolce vita—the sweet life.
Guests of Loews Portofino Bay Hotel, enjoy exclusive theme park benefits including: FREE† Universal Express Unlimited to SKIP THE REGULAR lines at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure (Valid theme park admission required. Not valid at Universal’s Volcano Bay). Early Park Admission* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay one hour before the park opens (valid theme park admission required; select attractions), complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk, priority seating at select restaurants throughout Universal Orlando Resort, complimentary shuttle buses to and from Universal Orlando Resort theme parks and Universal CityWalk, complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel, resort-wide charging privileges with your room key card.
SKIP THE REGULAR LINES with Universal Express Unlimited ride access* at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure – that’s a value of $129^ per person, per day. Valid theme park admission required. Not valid at Universal’s Volcano Bay.
Early Park Admission† to select rides and attractions one hour before the theme parks open (valid theme park admission required; select attractions)
Complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk
Priority seating at select restaurants throughout Universal Orlando Resort
Complimentary shuttle buses to and from Universal Orlando theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy
Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
Resort-wide charging privileges with your room key card
Complimentary club-to-club access to Universal CityWalk^^ to select live entertainment venues for the length of your stay (age restrictions apply).
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Garden View Room
450 square feet
1 king bed, or
2 queen beds
Garden View Room
450 square feet
1 king bed, or
2 queen beds
King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
Found out reservation was canceled at Check-in! Terrible Customer Service
Jun 15, 2021
We planned our vacation dates around the minion kids suite availability. We have 3 boys that were so excited to stay in the bomb beds - we watched Despicable Me and packed minion jammies. Upon checkin we were told that due to "human error" on the hotel's part, our reservation had been canceled. No minion rooms were available, but we would be placed in connecting Deluxe Rooms. We had to ask to speak to the manager, who I'm not sure would have even come out to see us if we hadn't specifically asked. The staff did leave some minion goodies in the room for the kids, which was appreciated. We were given Club Access, however we had already ordered snacks to be delivered via Amazon to the hotel. Nothing more was done. The Club lounge is nothing special. The snack every afternoon is chips/salsa and veggies with ranch. Breakfast is some sort of egg item (burrito, then a sausage sandwich). It's the same every 3 days, as is dessert. Definitely don't pay for this for your entire stay. Maybe a day or 2, if that.
We called ahead to see if we could have an Amazon box delivered (snacks, sunscreen and other items not worth hauling across the country - we've done this at Disney with no problem). We were told yes and confirmed the address. The Amazon box was delivered but couldn't be located for 24 hours.
Our kid lost their lanyard and when we had his room key replaced, the front desk person deactivated the rest of our cards. This took two trips to the front desk to correct. We asked for housekeeping halfway through our 7 day stay. One room was serviced, the other not. When I texted to alert the staff, towels and linens were dropped off in a trash bag at our door. I spent over 6 hours of my vacation dealing with hotel issues.
The staff needs more training and their system needs to be updated. There should be no way that a room can be canceled and the customers not notified.
Here are the positives - the rooms were quiet and there are lots of outlets (the top of the clock is a wireless charging pad). The pools were nice, though one day the slide couldn't open for several hours until the water level was high enough. The boat to City Walk was convenient and the walk is on a nice path that takes about 15 minutes.
Just do it!!!
Jun 14, 2021
Everything about this hotel is amazing! No problems...no inconvenience ever! The hotel is nice. The beds are wonderful! The staff is super! This has been the most exciting, relaxing vacation ever!!
We hesitated in booking the trip due to the cost but it was worth every penny! The thought put into making your trip effortless and relaxing is tremendous!!