(New London, Minnesota)
Aug 03, 2022
One of the grossest “hotel” stays I’ve ever stayed at and I travel a lot. They charge a separate $70 cleaning fee per stay so we would expect the place we check into be clean as well. The room we walked into was disgusting. Obviously not vacuumed floors with wrappers and old socks on the floors. Kitchen backsplash and fridge visibly dirty. Hair in bathroom. And the most unacceptable part the mattress underneath was moldy and smelly. We contacted the front desk immediately and they offered us a different room and we thought maybe it was a bad coincidence but that room was also not well cleaned but at least the mattresses weren’t moldy. They were very uncooperative to work with and only said they would waive the cleaning fee for our stay which I sure hope so. We checked out early without any other compensation to stay elsewhere than that dirty place. Very unimpressed with quality and service.
Aug 01, 2022
The staff was excellent. Yet due to systematic policy the current staff on duty could not fix the current issue (room cleanliness). There was no housekeeping staff on duty so we had to clean the room ourselves.