Hilton Garden Inn Ottawa Downtown reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

190 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Unexpected total building power outage (May 31) and hairs on bed linens

CallSignGQ (Toronto, Canada) on Jun 08, 2022

For a first visit to a very new Hilton property in downtown Ottawa (finally), the one-night stay was a disappointment. I'm now travelling on business after the pandemic and want to rebuild my status with HHonors. So, I picked this brand new property for a business stay in Ottawa. On arrival on May 30, the service attitude of the front desk staff was disappointing. Didn't ask for my HHonors status nor provide membership level facilities as I would've expected. Moe and others seemed to be overwhelmed by arrivals at 6 pm on a Monday. There was a major convention (remember those?) in Ottawa that week. My room preferences (attached to my HHonors profile) for a high floor and away from the elevators were not honoured. I was placed in room 337, which was RIGHT BESIDE not 1, BUT 2 elevators on corner facing Queen and Bay St. Not impressed. Then like others have commented, there were strands of long hair on the bed under the duvet. Given the level of service from the front desk and how I was only staying a night, I let it go. Then came the next morning, check-out morning. May 31. Woke up and wanted to extend the stay. Called front desk around 7-something. No answer. Repeated calls went unanswered. I stepped out to go downstairs to the lobby to deal in person. It was then I found out there was a POWER OUTAGE in the entire building. Elevators stopped, and guests had to navigate the fire escapes that were TOTALLY DARK with not emergency lights. Many resorted to the cellphones to illuminate the dark stairwells. This is DANGEROUS. Also, at no time were any announcements made through a building PA system to inform your guests of this emergency and to stay calm etc. Injuries could've easily happened in pitch dark stairwells, especially for guests wearing heels or carrying baggage during the morning check-out period! When I got downstairs, I found the front desk in chaos. The power outage had also disabled parking garage doors, so guests cars can't exit for work etc. Donnelly (? I hope I remember her name right) was very professional and tried to handle the emergency as best she could. She told me that the system is down and that the hotel was full Tuesday night (May 31) so I couldn't extend any way. She took my room details and processed my check-out later that morning after power was restored. I left the property at 830ish. Overall, this is NOT the first stay at a new Hilton property. I know the building is in an old renovated building and not a new build, but this is not how I, a HHonor member, expects to be treated. And for your first property in downtown Ottawa as far as I can remember. I would like a phone call or email from HGI staff to discuss this stay. If unresolved, I would resort back to the 2 Hyatts in the Ottawa area where I have corporate arrangements with.

TripAdvisor users rated this property 4 out of 5

Good hotel, clean and comfortable

apintochile (Toronto, Canada) on Jun 07, 2022

We stayed in this hotel just for 1 night since the other hotel did not had availability ... we had a good time, room was spacious and beds comfortable. The breakfast was good but could be better ... they could add fresh fruits and some sweets

TripAdvisor users rated this property 4 out of 5

Very clean and comfortable hotel

buggum (Ivy Lea, Canada) on May 16, 2022

We enjoyed our stay at this hotel. We booked a king room with a river view. We were on the 6th floor and it was extremely quiet. The bed was the most comfortable and cleanest I have ever had at a hotel (and I am super picky about beds!). We found the gentleman at check in, a little quick and uninformative. No mention on how to use the elevator (must use room keys) and therefore we walked our luggage up the stairs. There was also no mention on breakfast so we went to a nearby restaurant instead. Parking price was steep at $25 per day, but allowed us to park until 6pm the following day so it allowed us to walk around and leave the car. Housekeeping staff were super friendly and always said hello! The rooms are very small, but again super clean! Would recommend and will return.

TripAdvisor users rated this property 1 out of 5

Hairs in bed but amazing restaurant food !!

Brenner_sydney (Singapore, Singapore) on Apr 25, 2022

The restaurant is amazing with a level of sophistication unheard for a typical hotel’s restaurant, it was sophisticated and delivered even better so congrats to the chef and also those cooking !! On the down side finding a hair in bed linen was not making the experience that good especially when in Covid time the hotel seems to be proud of the cleaning policy Reception did not ask for loyalty neither care to ask or provide membership level facilities. In-room food tray remained in corridor for 1.5 days with food remains in as if no floor staff could see it and do something about it.

TripAdvisor users rated this property 5 out of 5

Perfect Location for tourists

tymothy (Toronto, Canada) on Apr 18, 2022

Can’t beat the location, went for Easter long weekend and was able to walk to all the sites. Very affordable being blocks from Parliament. Room was large and clean, nice size bathroom, only a shower but it was very large. Also had the breakfast buffet included, didn’t change much day to day.

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