Homewood Suites Ottawa Downtown reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

296 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not what we expected for the price!

Mike P (Stratford, Canada) on Dec 05, 2022

First, the check in: I was interrupted twice by the agent answering the phone. Why does the person on the phone get priority? I was there first! Next the room: poorly equipped for the price ($270 per night). There were two of us, but only one knife and one fork and one wine glass (other utensils etc were adequate). One very small el cheapo shampoo and tiny bar soap for the shower. No housekeeping since they want 24 hrs notice even tho there's a notice in the bathroom saying just call the front desk for housekeeping (no mention of 24 hrs notice). There's only a small sofa couch even tho there's room for a comfy chair. It's called a "studio suite" (to justify the price I suppose) but it's really just a conventional, smallish hotel room with a small kitchenette and no dining area.

TripAdvisor users rated this property 3 out of 5

Dissatisfied

Amanda S on Nov 04, 2022

The hotel is nice, however no service at all. I cannot contact front desk, they immediately put you on hold and leave you there. I try to reach room service, nobody ever answers. Terrible and frustrating.

TripAdvisor users rated this property 4 out of 5

Good location

WymeswoldOFB (Leicestershire, England) on Oct 17, 2022

The hotel is conveniently situated for walking to government buildings and downtown. Check in was easy with helpful staff. The room was big and comfortable with a king size bed, large bathroom, fridge and microwave. The big disappointment was the breakfast, which was very limited in its offering.

TripAdvisor users rated this property 5 out of 5

Good place to stay in Ottawa

JAJ2000IN (Montreal, Canada) on Oct 16, 2022

A good hotel to stay while your Ottawa visit. Good location at a walkable distance from Parliament hills. Lot of nice restaurants around. Parking is limited and will have to pay extra for it. Rooms are good; won't say super spacious. Included breakfast was good. The hotel is in a tight spot but can't complain about that as most streets near Parliament hills are.

TripAdvisor users rated this property 3 out of 5

Will Be Avoiding Hilton Associated Hotels

Westgateman1 (Regina, Canada) on Sep 20, 2022

We spent 3 nights at this hotel. If you are like many of us and have a VPN on your cell phone, staying at a Hilton associated hotel like this one may prove to be a decision you come to regret. As on previous occasions when staying at Hilton associated hotels, the VPN caused the Internet system that most Hilton associated hotels seemingly use, to completely mess up how my cell phone worked on the internet while I was there. The hotel itself is new, seems to be quite well managed and is very conveniently located in downtown Ottawa, just a few blocks from Parliament. Staff, for the most part, were very pleasant and helpful. However, some aspects of the hotel are lacking, especially given that it was only very recently designed and built. The toilet is extremely annoying. The water level in the toilet bowl is too high, if you know what I mean, complicated by what I would describe the toilet as having a very odd, low-profile design. The hotel does not provide heat or air conditioning during the shoulder seasons, only a fan setting on the thermostat to circulate air. When determining timing of a stay, one may want to consider this. We had a one-bedroom suite. The heating/air conditioning/fan unit is a ducted style. It is located within an enclosure in the bedroom. When trying to sleep, it is noisy with the fan on medium and very noisy with the fan on high. There is no door between the bedroom and the vanity area of the bathroom, a very poor and annoying design if people go to bed at different times. The toilet/bathtub area does have a door, but the light switch turns on lights in both this and in the vanity area, so if one needs to turn on the light when getting up during the night, it brightly lights up the bedroom as well. If you cannot find all the dishes and cutlery that one would expect, look in the dishwasher. Nobody has apparently noticed that the set screw in the bathtub handle is loose. The handle is very heavy. Should if fall off, the damage to the enamel on the tub could be considerable. We left it sitting on the edge of the tub. The room needs a good dusting. Just one example is that the base of both lamps beside the bed were caked in dust! The entrance to the underground parking garage has a sharp turn right at the top and is very narrow and steep, so extreme caution is required. The included breakfast was just average at best. The hotel does not have either the local or national news channels for our National broadcaster, CBC, which is disappointing at best.

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