Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Ace Hotel's star attraction is the swim club, featuring a year-round outdoor pool and spa tub (both open until 2 AM), a sundeck lined with loungers and a stargazing platform. Poolside activities include DJ entertainment, bands, yoga classes, and impromptu dance parties. A second outdoor pool is open to guests when it is not being used for private events. The fitness center is outfitted with state-of-the-art equipment, as well as TVs, a sauna, and lockers. The Feel Good Spa at Ace Hotel offers massage, body treatments, and facials utilizing organic products. The King's Highway restaurant serves roadside-diner fare, updated with local, seasonal ingredients. The Amigo Room bar serves classic and creative artisanal cocktails using fresh juices and house-made mixers. Drinks are available poolside.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
176
Inclusions
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Dining room
- Washer/dryer
- A/C
- Alarm clock
- Bathrobes
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar ($)
- Phone
- Room service ($)
- Safe
- Slippers
Amenities
Accessibility
- No elevator.
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| The Amigo Room | Bar | |
| Poolside bar | Bar, Pool bar |
Check-in and check-out times
Check-out time: 12:00 p.m.
Connectivity
Wi-Fi
- Room
- Throughout the property
Internet
- In room wired
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| The King's Highway restaurant | À la carte | American | Breakfast, Dinner, Lunch |
Facilities
- Rooms: 176
- Floors: 2
- Pets allowed
Health and wellness
- Fitness centre: on site
- Sauna steam room: on site ($)
Location
Pools and recreation
Pools
- Outdoor pools: 2
Other sports
- Bicycles: on site ($)
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Giftshop available ($)
- Laundry facilities available ($)
- Meeting facilities available ($)
- Parking
- Tour desk available ($)
Mountain view
Lobby
Deck
Restaurant
Mountain and pool view
Location
Reviews
Cool vibes, tasty food and snotty service.
brandiceewilson (Los Angeles, California) on Jun 09, 2022
Ace hotels will always be my first choice when traveling. They aren't for everyone; if you're a fan of the Four Seasons (snore), then Ace probably isn't for you. That being said, this is one of their older properties, which could use a bit of a refresh. Nonetheless, love the mid century, desert nights vibe which is totally authentic to Palm Springs. The location is perfect. Very close to downtown. The beds are comfy, soaps smell great. Food is awesome (both in the restaurant and by the pool). The pool is big and fun. They serve drinks and DJ out of a bus by the pool. And there's a spa on property (though I haven't been). HOWEVER, the front desk staff are very rude. My friend & I booked and confirmed (and confirmed over the phone) a double-bed room. But when we checked in, we were told our reservation was for a single king room and that they "couldn't alter our reservation" because it was booked through third party. Bull. Like they have no control over how their own property is run? They had double bed rooms available, and I mega confirmed beforehand that's what we had. I even showed the woman my email confirmation which clearly stated double-bed room. But there was "nothing she could do." She wouldn't even contact her manager. So I spent the next THREE HOURS trying to sort this mess out with the third party booking service and the front desk person to no avail. By the time the third party was able to get ahold of her through her line, she said they were "sold out" of double beds. How convenient. Oh and she also cancelled our reservation entirely, because she said the third party said I wanted to cancel. I never said that. So then I had to scramble to even get the king room back so that we wouldn't be stranded. In summary, it's a cool place. But triple confirm your room both in writing and over the phone, and even then, be prepared for a battle. Don't expect the front desk to be friendly.
Not the worst hotel you'll ever stay in
wanderingthought (Oakland) on May 09, 2022
Just the most expensive so-so hotel you'll ever stay in. The pool is the highlight and the staff there are friendly. Unfortunately that's where the positives end. Beds are like sleeping on a sack of flour, the rooms are somewhat dreary and not especially clean, housekeeping never showed up in 3 days, front desk acted put out with us at every interaction (for example, we let the front desk know that some items in our mini bar were already consumed- got charged from them on check-out anyway).
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
