(Los Angeles, California)
Aug 09, 2022
We've been visiting the Westin as part of a birthday tradition for almost 20 years. We love the grounds, spacious rooms and friendly staff. The hotel has recently renovated their recreation center and swimming pool slide which was a big hit with my family. We all enjoyed their candy happy hour in the recreation room which was perfect while enjoying some bowling. The atmosphere throughout the hotel is quite enjoyable. The restaurant staff at Pinzimini are always so pleasant, but I have to give a special shout out to our server, Elizabeth. We had our dinner birthday celebration and the service couldn't be better. She's one of the reasons we return every year! We always have such a pleasant experience and I look forward to returning again soon!
Hotel check in & pool
Aug 07, 2022
Came to spend the weekend with my family. The pool was just as expected. My son enjoyed the water slide to the fullest Im glad we can find somewhere my family can come for the weekend we live in the valley so it was home away from home. Big shout out to James at check in he was great! Gave us all the info we needed to enjoy everything they have to offer! Will definitely come back!
A wonderful time
Aug 07, 2022
We had a great time at the Westin rancho mirage for the US Chess Open. The resort has a wonderful atmosphere, great features. The front desk reception was fantastic. James made sure our time at The Westin was exceptional.
James ( front desk ) is fantastic
Aug 05, 2022
Upon our arrival James went above and beyond to answer questions and help to acclimate our family. Throughout the visit he remained available to clarify, consult and genuinely care about our family and other guests. The property meets and exceeds expectations and James’ people first approach was greatly appreciated. While I am sure that all the front desk, esp Alyssa who also took great care ) are fantastic, if y’all are lucky enough to engage with James you are stoked. He truly represents the property with class and we had a great stay thanks in large part to the tone that he set for us and the commitment to excellence that he embodies.
Worse experience ever
Aug 02, 2022
I will never set my foot in this place ever again !
They made so many mistakes and over charged me for another order I never placed for an extra room. Afterwards they continued to fraudulently charge me , and even after I checked out. I spoke with the assistant manager , and emailed them multiple times with their promise to fix it over the phone and via emails, they failed to do so. I had to get my bank involved. It took all the fun out. I regret going to this hotel . Check your bills. I would have left them a minus 5 stars if it was an option!