A relaxing family setting in Rancho Mirage with amenities to help the family feel at home. Each spacious villa features a fully equipped kitchenette, dining area, family room and more. A perfect place for your next vacation.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
(San Diego, California)
Jul 11, 2021
I went here on a trip for my birthday with my girlfriend and friends and it was an amazing stay as always! I would like to give a shoutout to a few employees! Mayim checked us in and she was SO nice and professional. She really made me feel welcome and respected and explained everything to me. She is very good at her job and it set a great tone for the trip! Next, I went to the grocery store and decided to text the number they provide to bring a luggage cart to our room so that I could carry all the heavy groceries in one trip because it was boiling hot out. Miguel brought it over to us so quickly and made it so much easier! The pool staff was also extremely helpful and very kind! I wish I had gotten the guys name who helped us with our cabana but he was very kind and helpful! Lastly, we checked out with Leslie at the front desk and she so kindly took our refrigerator items and put them in the front desk fridge for us while we went to brunch. Thank you to everyone for making this trip amazing! The only downside was that all the restaurants and bars were closed, including poolside service and room service.
Enjoyable but Staff needs to pay attention to details
(St Martin / St Maarten)
Jun 30, 2021
Let's start off with the pros:
Beautiful grounds, decent size rooms, friendly staff. I arrived at this hotel at 12:30 a.m. and the front desk staff was very accommodating, it took a while for the trolley transportation to arrive but this was sort of expected since most Staff will be off duty at such a time.
I stayed in room 1225 a staff mentioned that the room was rennovated I would hope that I/ we misunderstood him.
Carpet is dated and dirty. My feet on the carpet was black. The room was not properly clean. In the bathroom there was residue of dirt and particles on the floor. There is no AC ventilation in the bathroom, so applying makeup in the bathroom was challenging. Beautiful bright mirrors though. The porch for all rooms seemed dirty including the glass sliding doors. The sheets on one of the king size beds had holes and the bed frame had chewing gum.
I was informed that the room would be clean on day 4 but that never happened. On day 3 the housekeeper brought towels and I kindly asked her to scrub the tub and toilet. She gladly did it and made a difference and I was hoping the next day they would change the bed sheets and vacuum the carpet.
Refrigerator was present in room but it was not plugged in and I had to call the front desk to assist me.
Staying at the Mission Hill for seven days was overall enjoyable but Staff needs to pay attention to details.
Finally, everything closes at 10 p.m. and for such a big resort there's only 1 restaurant with a very limited menu.