Best Western PLUS Mesa reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 3.0
  • Location 4.0
  • Rooms 3.0
  • Service 3.5
  • Value 3.5

136 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Looks can be deceiving

K475OJheidib on Jun 16, 2022

Outside front of hotel looks new, inside is ran down. First room the put us in smelled like urine, next room was a little better. But decided not to stay. Pool is closed for renovations that I did not see going on.

TripAdvisor users rated this property 2 out of 5

Pool is closed.

U4459TOrobm (Cheyenne, Wyoming) on Jun 04, 2022

Stayed 2 nights for at total of $266. While staff was friendly, inside seemed a little old. Beds were comfortable, but pillows were to thick and high which made it uncomfortable to sleep on. The most disappointing was the pool was closed for renovation, which I wish they would have mentioned when booking the hotel. Having a 5 year with her swimsuit, she was sad about this.

TripAdvisor users rated this property 1 out of 5

Look at these photos before booking

2ndstar (Richland, Washington) on Jun 03, 2022

This stay was a disaster from the time we checked in. We were originally checked into a very strangely configured room back in the elevator. We went down and requested a different room and were accommodated nicely, checked him, and discovered that the toilet had not been flushed. I contacted the front desk to have them send someone up and clean the bathroom. Three hours later I went down to the front desk to get some assistance and there was no one at the desk for five minutes to help me. They insisted they would get someone up to repair the toilet, which wouldn’t flush. The housekeeper said that she had reported it early that morning so they were aware it was a problem. We decided to go to dinner while they resolved it. When they came back they informed us that there was no maintenance on the property and they would need to move us to a different room. It was an inconvenience because I had already unpacked but it seemed like the only solution. We got new keys to discover they had checked us back into the room we had originally rejected because it was small, odd, and backed the elevator. Now it was about 10 o’clock and we were being moved to a fourth room. We had no Wi-Fi working and the channel changer didn’t work. We were told we could move again to another room that might have better Wi-Fi connection. Since we had already been to four rooms and it was 10 o’clock at night we decided to stay where we are. The next morning I contacted management again to ask for assistance with the channel changer and possibly the Wi-Fi. I was told she would do some checking and get back with me. Two hours later I reached out to her again and she said she hadn’t heard anything but would check again and get back with me. That was two days ago. We still have no TV or Wi-Fi. I have been trying to get a partial refund because of the horrid condition of the hotel and managment's inability to resolve the problems

TripAdvisor users rated this property 1 out of 5

Dirty nonupdated hotel

Belcows (Glendale, Arizona) on May 14, 2022

By far worst Best Western I’ve stayed at. The hotel is very dirty and outside as well. Given a room that was still occupied. Awkward! Precheck in had no benefit. Had to do everything just as though I hadn’t done it.

TripAdvisor users rated this property 2 out of 5

Disappointed

kenfillups (Phoenix, Arizona) on May 13, 2022

Firstly the room was clean and the price reasonable. The included breakfast was very good. My dissatisfaction was with staff and a special request about the bed linens. I was totally ignored. First I made the reservation on line directly through Best Western, not a third party like Travelocity. Then I phoned the hotel directly with my request and was told it would be taken care of. After checking in I checked the bed in my room and it was NOT as requested. I phoned the front desk and only got a voice mail option. I left a message, but never received a response. If I had been told in the beginning they could not accommodate my request or had been called back I would have either brought my own or tried a different hotel. Worse was that after checking in, my concern was ignored when I attempted to talk with them. I ended have to go to a Kohls and buy what I needed. I know my request can be a bit of extra work for the housekeeping staff and thus I always leave a 20+% tip for each night. But this time it would appear my request and subsequent efforts never even made it to housekeeping and were completely ignored.

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