Fantastic beach; good gourmet restaurants; average buffet ; Very good general service except for slow service at buffet
Feb 23, 2024
Very good service in general (reception, maids services, bar service at the small pool in particular, repairs, staff in general)
Quality of buffet is average and mediocre in its presentation. The service at the table is too slow because I think there insufficient staff to set the tables or serve water or coffee. We adapted by serving ourselves at the machines or getting cutlery directly from staff
The food in specialized restaurants was good to very good except in the sea food restaurant where I ordered Zarzuela which came with sardines mixed with delicate sea food. The taste of the sardines overwhelmed the taste of the whole dish. This is a no no. It is better to serve sardines separately as a dish
The beach is fantastic because the water was calm and swimmable but over all it is possible to access kilometres of fine sand beaches with few people in it. However one should be careful with the coral because it can hurt your feet badly.
Las Terrenas is the closest town to visit to buy local goods. Not a pretty town. The sidewalks are in a very bad shape. The air is polluted with the gas fumes from the zooming motorcyles and the streets are dangerous to cross. Trucks are parked on the sidewalks so pedestrians must walk on the streets which is dangerous . This is my 2nd visit of this town in 15 years. It is the last one for sure
Needs some help from senior management
Feb 21, 2024
Had an ok time. Food service was slow and the drinks came even slower. Great spot and has potential. Need more service people. Need for management to get workers more hep as they are working hard but to few. Only one bar in the evening servicing huge area by the lobby and pool area! Crazy wait times for a drink.
Grounds are beautiful and the beach is amazing. Room was clean and well kept. We had a room by the gym and tennis courts. Little help and it will be much better.
Feb 20, 2024
The beach brought us back for a repeat! Absolutely zero complaints. Great food and perfect weather. The service is up a notch from last year and everyone goes out of their way to make sure all is well with your stay. Thank you all for making our stay so enjoyable!
Great resort and a good value for the money.
Feb 15, 2024
I was part of a group of 4, older couples and we all enjoyed our stay. We had Jr. Suites in bldg. 26 and they were clean and a good size.
The entertainment was good, night and day, and if it got too loud, you had the option to go to the quiet pool, that had it's own bar and washrooms. We took advantage of that one day, and it was wonderful
The one tip I want to give the hotel, is if there is entertainment outside of the lobby, turn the lobby music either down or off, the competing music was annoying.
All in, I think I would love to come back.
A great two week vacation
Feb 13, 2024
We just returned from two great weeks at the Bahia Principe Grand El Portillo. This is the first return visit since COVID . We had been to this resort 4 times previously. The Groupo Pinero have upgraded the main pool and all the Al carte restaurant areas. We stayed in villa 27 in a junior suite, during our stay. The El Limon buffet restaurant had something to keep everyone fed. We had the chance to try all the Al carte restaurant, the m
Food and service were great in all of them. Management and staff at the resort made our vacation memorable. We spent most of our time at the relax pool and Yoerica, looked after us at the relax pool bar. Some other staff/servers like Pedro (concierge at El limon) Ediso, Lenny , Rafael , Lenin, just to name a few, were great at the job.
Hoping to return to the El Portillo again soon