In general the hotel is fine although the service leaves much to be desired given the lack of motivation of the staff subjected to many hours of work and very low salaries which in the end has an impact on the final customer.
I would like to thank the excellent attention of the hotel doctor who attended me in a very professional manner. And a special thanks to metre Alex who unfortunately decided to leave his job and go to another hotel where he is valued and remunerated better. Thanks to all the employees who despite their enormous effort I understand that they go through moments of discomfort after many hours of work; these are the real heroes of the hotel.
It should be noted that some employees accept tips as a bribe; for example, I saw with my own eyes how the grill waiter served a customer who offered him a few dollars and left all the other customers with a puzzled look on their faces. Later in other days I saw how these tips are passed from one waiter to another in order to hide them so that no one catches them. This is in total violation of the compliance policies of any company today and should result in immediate dismissal.
(New York City, New York)
Jul 31, 2022
Very nice resort. Beautiful grounds. Also Beautiful Beach. Nice and clear. Excellent food selection and service at El Limón Buffet. Lots of food varieties and flavorful. Hardworking working staff. Especially animation team. Great night shows and activities throughout the day. Shout out to Monique! Has a mini water park. Highly recommend ??
Worst Experience Ever!
Jul 24, 2022
I Booked 4 rooms for family reunion. And I did call ahead to secure all rooms together and I was told it must be done at the check in time at front desk. Got here early to do this, and 2 rooms were together and the other 2 were both in separate buildings.
My room was dirty (They didn’t clean from previous guest, even their trash was in the room). No towels, dirty bed, no blanket, coffee maker wad dirty, etc. So, I called to get to get room cleaned and nobody showed up. Ended up having to sleep on a dirty room. NASTY!!!
Let’s talk about the Food:
1) If you are a "Golden Corral Lover" this is your place. Same food every day, Buffet, with extremely poor AC. I asked for coffee (because there is not available for self-service), and those were delivered, and when I asked for another one, the waiter "Daribel" told the other waiter "Que se sirvan ellos mismos" (That means: They can get their own coffee!)
2) Made a dinner reservation for the Brazilian Restaurant (you only get 1 dinner for every 3 nights), and we had to call several times to get food to the table, at 45 minutes later my son and other people from my group left and only bread on table. This is not a rodizio for sure!!!
I wouldn’t recommend this place to anyone. Good luck if you take your chance. N
La peor experiencia que he tenido en mi vida. Sucio, personal nada amigable, y la comida es lo mas barato que se puedan imaginar.
(Cherry Hill, New Jersey)
Jul 23, 2022
Our stay was very good and we will be back. I had great experience using the app. When the app did not allow me to do web check in all I had to do was go to the actual website and check in early from there.
Arriving, place is secure, security guards out front check for reservation. Parking spots near the lobby are limited and there was a little confusion at first. We had to park our vehicle in the back parking lot. Smooth check in.
The limón buffet was great! Try to get there as soon as they open that way you will get to choose your own table. The snack bar was good also.
The Sports bar makes really good capuchino and mojitos.
The room. The air was not super cold but it was the right temp for me. The bed was so comfy. A king size bed in Junior suite superior. The rooms are well kept. The bathroom was huge. The only thing I would say to fix is a foul odor coming from the jacuzzi TUB JETS. Also the water to shower with is salt water, but it needs more filtering because it is salty when taking a shower.
I gave 5 stars for the over all experience. Beach is amazing. We Will come back.
Ok I guess but needs some improvement
Jul 21, 2022
Hi well I’m going to tell all about the good and the bad
Super nice beach near kiteboarding school
Good staff in general
Not so good
Key stopped working, damn long walk back to reception
Long waits to get a drink and sometimes for the buffet
Laundry got lost, and ice took multiple calls to get delivered
Maybe back but I hope they improve things next time