Worst experience at a resort from check in to check out! Lobby was packed when we arrived ,Two hours wait for check in, not provided a map or guide of the hotel and when we asked which direction our room was, staff member told us to ask the luggage guy. Hotel is very short staffed and the few working are very rude except for waiters and housekeeping. Room was not clean, our bed had blood stains, sink was clogged and mini fridge not working. Be ready for back and forth trips to the lobby to reactivate key card. Poor entertainment. Bring extra masks as hotel will not provide any and force you to buy from their gift shop. Yet they will not even serve you at the POOL bar if you are not wearing a mask but employees wear them below their nose!
Food was ok.
Very stressful experience when our main reason to travel was to relax and enjoy as a family.
Check in process is awful
Aug 22, 2021
Check in is awful. Please tell me why I took out a significant amount of time to check in online only to be told I still have to stand in line behind at least 70 people? The email confirmation said to show up and the keys would be ready as the check in has already been completed. Going on 45 minutes in line and maybe we moved 5 feet. There should be an express line if you have already checked in online. This is a must improve for this hotel.
This place never disappoints!
Aug 13, 2021
This is my third time visiting Iberostar Costa Dorada and it never disappoints. Service is like no other in every restaurant and corner of the place. My husband and I got married here 9 years ago and our wedding planners, Yolanda and Deyadira were still there making sure our stay was perfect. They took care of everything for us! The food in every restaurant is amazing, which isn’t always the case at al-inclusive a hotels. The room and hotel surroundings were always clean! Can’t wait to go back!
Very nice resort!
Aug 04, 2021
The service was outstanding! Very helpful and professional service at the restaurant. The cleaning lady of the room super attend and always a clean room. Also the shows every night very pleasant to watch.
Tropical Family Style Paradise
(New York City, New York)
Jul 27, 2021
The Iberostar Costa Dorada is amazing. The staff goes above and beyond to ensure that your stay is perfect. The facility itself needs upgrading but this is easily overlooked due to the welcoming you receive from the employees. The food is amazing for those of us who enjoy home cooking, even for those who don't there is a variety for all. The beach is paradise, but once again, the staff is the secret to this amazing place!