Senator Puerto Plata Spa Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

1760 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best vacation ever??

nashh2023 on Jan 30, 2023

I had a wonderful stay a Senator Spa and Resort. Beautiful views of the ocean and great food always could find something great to eat. Also the staff was amazing especially Chicken Little he was hilarious, funny and very crazy boy about energy . Along with the whole entertainment team, Skinny was the very nice and social. The pool bar staff was amazing and very good service. Room service was also really good and always kept the room looking clean. All around a great experience…

TripAdvisor users rated this property 5 out of 5

Chicken little the best.. Pollo pequeño

jack v on Jan 30, 2023

My trip to the senator hotel in the Dominican republic was incredible. Chicken little changed my holiday experience for the better. I met him within the first 2 days and instantly knew that he was one of the friendliest employees at a resort I had ever met. I also extremely enjoyed the company of Alexander and phineas bartending the pool bar. These employees were able to make my 9 day trip one that I will never forget. I will always remember the memories we shared together.

TripAdvisor users rated this property 5 out of 5

Amazing Vacation

Ava L on Jan 30, 2023

I can’t describe how much I enjoyed my stay at this resort. From the day my family and I arrived the Entertainment team really made a mark on our trip. Every day they provided entertainment which was made the trip amazing. They are so respectful, nice and welcoming towards all guests. This is going to be a vacation I never forget because of the entertainment team. Chicken Little, Skinny, Dora, Baby, Monkey Black and Black Diamond were absolutely amazing and should continue to do what they do.

TripAdvisor users rated this property 4 out of 5

Fantastic trip!

Holly_likes_travel on Jan 28, 2023

We were worried beforehand after reading some of the reviews, but we had a wonderful time. I found the website was accurate with all of its photos. Our room looked like the pictures. We stayed in the cheapest room and loved it. A king sized bed that was comfortable, a balcony, a tub shower with unlimited hot water. The staff were always friendly and helpful. We enjoyed the buffet, all three a la carte restaurants were a hit and the nachos at the sports bar were extra yummy. Our room was thoroughly cleaned every day and our fridge was always restocked. We lucked out with the weather and spent every day at the beach. We actually used the beach at the sister resort Bachata instead of going in front of Senator. I found the only negative would be the other resort guests, which is no fault of the resort or the staff. We avoided the pool as the rudest guest hung out there. A lot of lounge hoggers (put towel down, don't actually use the lounge), general disrespect for other patrons and rudeness to the staff. This could have just been the week we were there though. The beach people were more laid back and respectful. I found the sales people at the beach to be very polite, they would leave you alone with a 'no gracias' right away. You did have to look for lounge chairs that weren't broken a little earlier in the day on the beach, but we were always successful. We also had a couples massage on the beach hut and it was fabulous. Ada and Maria did a wonderful job. We checked out the gym one day which was well appointed. The ice cream shop was our favorite place to visit and we enjoyed pastries at the coffee shop. I think some people need a reality check when it comes to expectations. If you want a Sandals or Club Med experience, then pay the big bucks and go there. If you want to go to a beautiful resort at a reasonable price then go to Senator Spa Resort. You also get access to the sister resorts amenities. We ate at the buffet there and also enjoyed it. I would recommend for sure!

TripAdvisor users rated this property 2 out of 5

Senator Resort - Lipstick on a pig

sandrabH3996TC (Toronto, Canada) on Jan 26, 2023

I just returned from a 7 night stay at the Senator Resort in Puerto Plata. The resort is very clean and compact in size, which is great for getting around. Lots of palm trees and the main pool with swimup bar was a lot of fun and beautifully set up. Two of the a la cartes were good - the steakhouse and the Japanese restaurant. Good food and good service. Italian was horrible, both food and service. That's where the positives ended. There is literally NO service. Trying to get a coffee in the buffet was like pulling teeth. Many times the coffee machine did not work and they were using paper cups. The sports bar was slow and they ran out of food on the menu. Food was cold in the sports bar. The buffet was like a large, noisy cafeteria with long lineups for subpar, prison food. They had one person making omelettes in the morning. No flavour. No salt, no nothing. The food in the buffet was absolutely terrible. The sports bar was slightly better. They took our food order one night in the sports bar and didn't come back at all. I think you get my point that the food was bad. They didn't always replenish the mini fridge in the room. No water. Really? No beer but I knew that going in but hey if you pay off the guy that refills the fridge, he'll give you beer. By the time you have to pay off the staff to get anything, you could have used that money to go to a better resort. This isn't about tipping good service. This is tipping in order to get any service. I've travelled extensively and this was bad. Then they don't tell you they allow large, rude, obnoxious. loud groups to book the resort and take it over. There was a group of at least 200 people from Quebec that took over the resort. They had a concert by the pool and you couldn't even get near the swimup bar. I didn't pay money to listen to French music in the Caribbean and don't tell me to go some other part of the resort if I don't like it. The sports bar was swarmed and the entrance was blocked by this group. I guess the food shortages in Cuba are too bad this year even for the frugal Quebecers because they usually go there. One other very important thing. Do not get sick or injured at this resort as they do not have a wheelchair! An older woman staying at the resort ended up in hospital for 5 days and when she returned to the resort, her friends were told that the resort does not have a wheelchair. She had to walk back to her room in 90 degree weather. The ultimate club timeshare golfcart buggy wouldn't pick her up in the lobby because she's not part of that club!? That's deplorable. The whole timeshare club thing is a joke too but that's another story. The lack of wheelchairs and service makes this place a non-negotiable for me. The large obnoxious group was the icing on the cake. I would not go back nor recommend this resort to anyone.

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