Our first 3 night am we were stuck in the old honeymoon suite and the AC didn’t work. Then we finally complained to the right person a manager and we got moved to the newly remodeled side but only a deluxe room on the 4th floor with no elevator. The room was much nicer but half our trip was already over. We received no other credits.
Bad need of repair
Oct 19, 2021
AC hardly worked. Patio door did not work. They allowed a wedding party to go on past midnight. I even went down and threatened to call the police. I called the front desk before going down in person. Would never recommend anyone to stay here.
Excellent service from everyone.
Oct 18, 2021
Room service could improve a bit more, with answering the phones. This was my first stay at this location, I usually go to the Mexican Charm Buenaventura. This was more of an upgrade for me. I would recommend it to my friends.
Good location and service
Oct 16, 2021
Good food and drinks for an all inclusive resort. Outstanding service staff. Conveniently located. Good place to take the family, and even for a solo or friends trip. The resort is large enough for privacy at the the pools or on the beach.
Excellent hotel and a great stay!!
Oct 15, 2021
This hotel is excellent in service, facilities, and location! We thoroughly enjoyed our stay and will definitely be back. One thing we enjoyed was being close to the boardwalk (El Malecon) and Old Town Vallarta. This hotel is more intimate than the larger hotels in the newer areas of Puerto Vallarta, but it is clean, has friendly staff, a beautiful beach, and everything we needed to have a wonderful vacation.