Royal Decameron Complex reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 3.5
  • Service 4.5
  • Value 4.5

5788 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5


Linda C on Feb 03, 2023

Not a gated resort Rooms were dated, no mini fridge, bottled water room temp, One light in the room, no bedside lamps. Shower door opened in front of the toilet, a squeeze to get in and out. Lukewarm showers No wifi in rooms, had to go to the lobby. Booked Al a carte meals in the morning, only 9:00 pm seating available. Food was bland. Staff was friendly and helpful. Rooms were cleaned each day and fresh towels provided , but no face cloths. The first night, another couple was given our room and opened the door with the same key! Would not stay here again.

TripAdvisor users rated this property 1 out of 5

Not what we expected!

juliaa109 (Campbell River, Canada) on Feb 02, 2023

We just got back from a 7 day holiday for Royal Decameron, it was a last minute trip and did not read to much into the resort before hand, we knew it was not a 5 star resort, but thought it would be ok. Well to start off, the rooms are so run down, the shower in the bathroom is so old, we were in Block 5, the shower would just stop mid shower and you have to just wait for it to come back on, our bathroom at night smelt like sewage, not sure why? If you want a safe key, you have to go to lobby 4 the morning after you check in and wait and hope the lady will be there to sign it out to you, there was so many people waiting and so annoyed by this process. The food was so awful, we ate off resort most meals and there is some wonderful restaurants all around bucerias, if you want to try and get into a specialty restaurant you have to be up and logging into their site at 8, and good luck trying to get a spot all booked by 8:05. There is no pool side bar service and the drinks are awful. The only nice thing about this place was the pools were nice, and the staff was friendly, and the gardens seemed well cared for. I know it's not the staffs fault, they all work very hard and are so friendly. We have stayed at other All Inclusive before, and know not every one is ran the same but this place needs huge updates and upgrades. We talked to quite a few people while we were there and they all had complaints. Hopefully management will start listening and putting money back into the resort.

TripAdvisor users rated this property 3 out of 5

Decent resort, mediocre food.

lisawN7637FE on Jan 31, 2023

Stayed for two weeks in January 2023, with family group, seven people, grandkids, kids, and parents, ages 4 - 82. A good time was had by all. We changed rooms after the first night in a filthy room in Block 6 (dirty floor, clumps of hair on the wall of the shower) to Block 4 which was so much better and no problems with front desk accommodating all of us. Beach was fantastic, lounge chairs are hard and you need to buy an air mattress, but we had them donated to us by guests who were leaving. Same goes for the pools, awesome but hard loungers (especially uncomfortable for the 80 yr olds). A la Carte restaurants booking would have been ok for just one room, but had to go down to the lobby and line up for 8 am if we wanted to all book together. All were OK, nothing spectacular. Wifi is very limited around the resort. Buffet restaurants had mediocre food - we are not picky eaters. Salads, fresh fruit, salsa and guacamole were excellent, however the cooked food was rarely more than lukewarm and sometimes looked like it had been sitting for a while. One of our group- 35 yr old and healthy, was down for 48 hours with violent vomiting and diarrhea, some of us had mild diarrhea but nothing more. We did not eat off resort and we are unsure what caused it. The 4 year old loved the night shows, they were what can be expected at a resort - entertaining, but nothing to write home about. Animacion team was great, friendly and entertaining. Staff were overall excellent, engaging and friendly. Good luck exchanging money, bring pesos or USD or go to the bank a couple blocks away. Door locks are old school, no deadbolt, just a chain. Room safes are also keyed, our first one had what looked like a bicycle lock and key setup ?? No fridge in the room and 2 bottles of water a day - we could ask the maid for more. Not sure if we would return because of the food, but would recommend this resort for a limited budget.

TripAdvisor users rated this property 3 out of 5

Loved my stay

Amy R on Jan 30, 2023

Loved the location, cleanliness, feeling totally safe, and the staff was absolutely amazing!!!! Our room was fine, nothing fancy but I don't need fancy it was clean! Block 6 where we stayed had an amazing pool area, the best in the complex, so request if you can ??. Loved how easy it was to walk to town. The only downside was the food, terrible! And impossible to book any of the restaurants. Those are the only improvements needed. Tons of great entertainment and shows as well.

TripAdvisor users rated this property 3 out of 5

Smokers Paradise

Szaboo (Parksville, Canada) on Jan 28, 2023

First off, what a great team they have. Housekeeping and Maintenance have such huge rolls keeping the resort in working order. Our room and the grounds are very clean. Very friendly and accommodating team members. They are the highlight of this resort. Almost everywhere you go here, with the exception of the rooms and the theatre, expect to be trying to move away from the smoke. There are ashtrays just everywhere. Even sitting in the restaurant eating, it’s drifting in. Truly a smokers paradise. The food is plentiful however low in quality and flavour. If you leave the resort you will be able to enjoy some of the tastes of Mexico. The theatre, the MC and the dancers are amazing. The pools, again, smoke smoke smoke. It’s difficult to enjoy. Our time was best enjoyed hopping into an Uber and leaving for the day. Getting real food and better quality drinks elsewhere. Some people love this place, but it just was not for us.

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