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Overview
A true Mexican tradition in décor, spaces and culinary experience is waiting for you at The Hacienda, the newest section at the all-inclusive Hilton Puerto Vallarta. It is a collection of 192 junior suites placed around a central courtyard with beautiful palm trees and gardens that even includes a traditional aqueduct, a means to transport water from one place to another in the old days. Enjoy the soothing and relaxing atmosphere of a typical Mexican Hacienda; delight with traditional dishes; sit in a private patio... it is all about experiencing the old ways. As a guest of The Hacienda, you will experience personalized attention and convenient privileges.
The Hacienda at Hilton accepts guests ages 13 years and above.
Guests of The Hacienda at Hilton Puerto Vallarta have access to all services and amenities at the Hilton Puerto Vallarta.
Check in
4 p.m.
Check out
11 a.m.
Rooms
192
Inclusions
- Daily activities
- Round-trip airport transfers
- Experienced concierge service, personalize check in with welcome beverage, and dedicated butler service.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 4
- Hacienda section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Pool view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Located on floors 2 to 4
- Hacienda section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Pool or garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Pool or garden view
- Located on 1st floor
- Hacienda section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Balcony or terrace
Amenities
Accessibility
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Access to
- Hilton Puerto Vallarta Resort
Age ranges
- Children ages: 13 to 17
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| El Pozo | Bar, Pool bar | |
| La Serenata | Bar, Lounge |
Minimum age restrictions apply, picture ID required.
Check-in and check-out times
Check-out time: 11 a.m.
Connectivity
Wi-Fi
- Select public areas
- Room available ($)
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| El Buffet | Buffet | International | Breakfast | |
| La Catrina | À la carte | Mexican | Dinner | Dress code, Reservations required |
| Talavera | À la carte | International | Lunch, Snacks | This venue may be closed or have reduced days of service during low season |
| El Rincon | Café | Deli | Snacks | ($), Not included with all-inclusive plan |
Facilities
- Rooms: 192
- Built in: 2017
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
Location
- Beach access
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Adults only pools: 1
- Outdoor pools: 1
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
Other activities
- Daily activities: on site
Shops and services
- 24 hour front desk
- ATM available ($)
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Tour desk available ($)
- Wedding facilities available ($)
Lobby
Pool
Pool
Grounds
Business centre
La Catrina
La Catrina
Talavera
El Rincon
Buffet
Buffet
La Serenata
El Pozo
Buffet
Pool
Talalavera
Entrance
Location
Reviews
Alejandra from Concierge Hilton Puerto Vallarta Resort
Maps691359 on Jun 27, 2022
Alejandra was very professional & detailed and worked with us with our hotel reservation. She was able to get us an room upgrade as well as make necessary dinner reservation at Pallaya to celebrate my husband birthday.
Not the BEST Hotel -Hilton Puerto Vallarta Resort (Hacienda)
Mobile799992 on Jun 26, 2022
We stayed at the Hilton (Hacienda side) for “Adults” only. Below is a run-down of our experience. We stayed from June 17th-25th, 2022. The Hotel was decent (a little outdated) but not too bad. The cleaning service was subpar. The room was occupied by me and my husband. Each time they changed the linen, swapped out the towels, they only replaced one washcloth. We had to call the front desk to request more washcloths each time the room was cleaned. At some point you must figure out two people = 2 washcloths. In cleaning the room, they didn’t do a good job with cleaning the bathroom as in sweeping the floor, cleaning the shower and toilet area. The sink and the toilet were inoperable on 2 occasions, and we had to seek out maintenance for repairs. The hot water went out one time and they fixed it immediately. The entertainment was non-existent, no daily/nightly activities. No pool activities except for 3 Iguanas that swan from one side of the pool to the next on several occasions and sat on the pool furniture when you were not looking. to be fair people started feeding the Iguanas and they stayed in the trees above the pool when not swimming in the pool with you. This was not acceptable. On a few occasions, we also had to wait a while to get towels for the pool even after asking for help from the front desk. The food was limited; they didn’t have a variety of selections available, each restaurant served pretty much the same selections. Almost all the dishes (including salads) included pork, so if you did not eat pork your options were further reduced. It’s like pork was the staple. The internet service was the worst! The entire trip we struggled with connection issues. My husband is a Hilton honors member and was given the fastest internet package and it was still an epic failure - literally worse than the old dialup days. The last day of our vacation, I fell ill with horrible stomach pains which kept me in the bathroom. My husband ended up calling medic and they came to exam me. The good news is I only had a mild stomach virus in which meds were prescribed and they also recommended I drink Electrolyte ( not water) for 3-5 days until symptoms were cleared. I think it was the water via ice cubes. We drank the bottled water but also had “virgin” smoothies which of course included “ice.” The assumption is some of the contaminated water by way of the ice caused my sickness Overall, the trip was excellent because I was with my husband, and we always have a great time together when we travel. However, I would not recommend this resort for your travel needs.
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