Beautiful views. Nice clean resort with Peacocks and Iguanas walking around! Lots of good food options. They even set up different daily buffets like fish fry and tacos around the pool area. Every staff member we encountered was very generous, helpful and friendly. We felt very taken care of.
We took off a point for no nighttime entertainment and the adults pool closes at 6pm every day.
However, we would just go into town which was fun and entertaining. The hotel calls a taxi for you which is about a 5 minute ride to downtown and about $4-6 USD. And there’s always a taxi around to bring you back to the hotel. We found everyone to be friendly downtown and we felt safe.
Jun 12, 2021
Our every need was met! Ricardo and Rafael saw to our every need at the adult pool and made it an extra special vacation! Bryan took excellent care of us at the restaurants and made us feel so welcome. Anna did an amazing job with our room every single day! Gume took excellent care of us at the pool. We could go on and on, because the service and experience was that great!
Honeymoon in PV
Jun 11, 2021
Luis at the pool and beach was excellent, kept us hydrated and belly full, outstanding service. Jennifer with guest services at the poolside was always cheerful and extremely helpful. In general everyone strived to make our stay perfect. Enjoyed the peacocks wandering around the premises.
Friendly staff, great service
(Costa Mesa, California)
Jun 10, 2021
Stayed her with my daughters & two of their friends for their 21st bday. Our experience from check in to check out was amazing! Staff was friendly & accommodating. Our rooms were very clean, thanks to Elena! I highly recommend this resort, perfect location, great for families, and food options are great! It’s been two days since we’ve been back, and already planning our next trip back!
Jun 10, 2021
My husband and I stayed at Fiesta Americana in Cancun and LOVED it. Therefore, we decided to stay at Fiesta Americana in Puerto Vallarta this time around. However, it was nothing compared to the one in Cancun. The food was not very good and even the cevicheria food was not as good. The shrimp tacos were super oily. The most disappointing thing was that most of their staff had an attitude and were constantly picking on us for something as simple as playing music with our phone (no speaker). There were no activities and they played elevator music most of the time. We were trying to make the best out of it but they were coming up with any excuse to pick on us and that prevented us from really enjoying our trip. Eduardo from the Mexican restaurant and Elena who cleaned our room were the only two employees that stood out to us. Meeting Eduardo really made our stay a bit better. He provided great customer service and always went out of his way to exceed our expectations. He made did a tequila show for us and served us this beautiful dessert. This resort definitely needs more staff like Eduardo. Gracias Eduardo y Elena!