All inclusive

Krystal Grand Nuevo Vallarta

Puerto Vallarta 4.0

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Overview

Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Krystal Grand Nuevo Vallarta is a beachfront hideaway where unforgettable memories are made. Just 20 minutes from Licenciado Gustavo Díaz Ordaz International Airport and 30 minutes from the historic colonial town of Puerto Vallarta, guests are treated to a getaway where everything is included. 

Check in

3 p.m.

Check out

12 p.m.

Rooms

480

Rooms

Deluxe Resort View
300 square feet
  • 1 queen bed
Deluxe Resort View
300 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service ($)
  • Safe
  • TV

Deluxe Tropical View
366 square feet
  • 1 king bed, or 2 double beds
Deluxe Tropical View
366 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service ($)
  • Safe
  • TV

Deluxe Ocean View
366 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Deluxe Ocean View
366 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service ($)
  • Safe
  • TV

Junior Suite Pool View
431 square feet
  • 1 king bed, or 2 double beds
  • Pool view
Junior Suite Pool View
431 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service ($)
  • Safe
  • TV

Junior Suite Ocean View
431 square feet
  • 2 double beds
  • Ocean view
Junior Suite Ocean View
431 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service ($)
  • Safe
  • TV

Junior Suite Ocean Front
592 square feet
  • 1 king bed
  • Oceanfront
Junior Suite Ocean Front
592 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service ($)
  • Safe
  • TV

Altitude Junior Suite Swim Out
431 square feet
  • 1 king bed, or 2 double beds
Altitude Junior Suite Swim Out
431 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Altitude Club amenities include;

  • Private, personalized check-in and check-out at the private lounge.
  • Access to the Altitude Club Lounge
  • Upgraded bath amenities
  • Bathrobe & slippers
  • Beach towel in the room
  • Daily continental breakfast service, coffee and pastries through the day, hors d’oeuvres and wine in the evening.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground

Kamp Krystal Kids Club

Age range: 4 to 12

Adventure Friends Teens Club

Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
Type Amenities
Lobby Bar Bar, Lobby bar Open air
Sky Bar Bar Open air
Time Out Bar Bar, Sports bar

Minimum age restrictions apply, picture ID required.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
O Restaurant Buffet International Breakfast, Dinner, Lunch Dress code
Ayami Restaurant À la carte Asian, Tappanyaki Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Hacienda El Mortero À la carte Mexican Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Risotto Restaurant À la carte Italian Dinner Adults only, Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
The Grill À la carte International Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Take a Bite Café Coffee and Pastries, Deli Snacks ($)
Oasis Snack Bar Snack bar International Snacks
Surfo’s Snack Bar Snack bar International Snacks
  • Rooms: 480
  • Renovated in: 2017
  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Water aerobics
  • Yoga
Boulevard Costero no. 800 Sur
Fraccionamiento Flamigos, Nuevo Vallarta
Bucerias, Nayarit, Mexico 63732
52-322-226-1050
16 km from PVR
  • Beach front
  • Public beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adults only pools: 1

Water sports

  • Non-motorized watersports: on site ($)
  • Watersports centre: on site ($)

Other sports

  • Bicycles: on site
  • Tour excursions: on site ($)

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Concierge
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Boulevard Costero no. 800 Sur, Fraccionamiento Flamigos, Nuevo Vallarta, Bucerias, Nayarit, 63732, Mexico
Boulevard Costero no. 800 Sur, Fraccionamiento Flamigos, Nuevo Vallarta, 63732, Mexico

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Resort needs to renovate facility and staff

T5640BRveronicab (Tucson, Arizona) on Jul 18, 2021

I am copying my yelp review on this site- The negatives of the resort- This resort needs major renovations starting with check-in staff. Checkin staff is rude and not at all accommodating. They always act like you are bothering them. My family and I arrived and our reservation was lost. We had to wait three hours just to get a room that ended up having issues. We paid so much money for the all inclusive and yet we were denied dinner the first day we arrived. We had to show proof of payment 3hrs later just to prove we paid for that first night. My family was starving after traveling. Our room was dirty and the fan made very loud noises. Our shower would flood to the point where you had to turn off the water or it would pour out of the shower. We called several times and we went to the receptionist twice to complain and it took them 3 days to fix just the shower drain. Funny thing is that all they did was lift the drain flap. The shower was a never ending problem. The water would pour out so hard it would hurt to shower then it would stop running water. So in the middle of your shower the water would stop. And then the water would pour out hard again. This happened every day. Two separate days we actually had no water. There was no water coming from the sinks or shower. The first time the receptionist told us they would send someone out. We waited till midnight and no one came. We were so tired we decided to just fall asleep. In the morning the water returned. The second time it happened was in the late morning. I think more people complained so they had to send someone to check it out. After 1hr the water came back. And please lock up or hide your personals. The last day before we left someone stole my mother's jewelry. There were many maintenance workers coming and going on our floor. They would be individuals who have access to your room. Just be safe with your belongings. Oh and my final complaint is that there is a window in the kitchen that looks into the walkway. The window has a sheer curtain so if you are on the outside of the room you can see inside the room. Luckily we were the last room so no one would have to walk there but the cleaning crew would put their cart in that area. And to make things even more crappy there was a light fixture right there. So at night all that light would go in to our room. We complained four times and nothing was ever done. I spent so many days complaining and I even asked if we could get a credit of one day for our all inclusive and instead of trying to help me the receptionist said it just wasn't going to happen. Instead of trying to help us all we got is well we did all of this for you even after we lost your reservation and you had to wait three hours to eat and get your room and your bathroom is flooded. Our balcony only had 2 lawn chairs and a table. The balcony across from us had 5 chairs and a table. And another room had three chairs. We called and asked if we could have two more chairs so we could sit outside and enjoy the view. The first call they said they would send someone up to they could give us the chairs. Nothing happened no one came. The second day I called again and I was told that we could only have two chairs. When I went to complain about that they said that they could not help me because I was part of a points program and that I would need to talk to that receptionist. who was the one we dealt with and she was off at 5pm. The paint from the balcony railing was coming off. My arm was covered with paint ships after leaning on it. The ok parts of the resort- The buffet was ok. Breakfast was our favorite. the kids menu was not so good. We had to ask the waiters for special orders. Some were great in accommodating us and others would tell us to ask the chef. The Japanese restaurant was delicious. Great sushi. But here is where that ends. That night we went it rained. The restaurant had many leaks in their roof. Water was pouring on people while they were eating. Floors were wet. The waiters had to put down towels so people would not slip. And was there anyone from maintenance there to help. NO! The poor waiters had to cleanup and wait on people at the same time. The only 2 waiters were so stressed out. SO what happened, all food orders were delayed. Before the roof started to leak badly service was good but as the night progressed it just got worse. There was no manager or additional staff to help them. Great parts of the resort- The Grill Italian night was delicious. Had plenty of staff. 7 waiters and cleaning staff. Great service and atmosphere. The best part of the resort was the activities group. Gil, Mayra, Cecilia and one more gentleman (forgot name) were amazing. They made our nightmare turn into a beam of light. They made us laugh and feel included. They would remember peoples name and greet them everyday. They had zumba, dance and water aerobics classes. Hope a better resort hires them.

TripAdvisor users rated this property 5 out of 5

Professionalism and delicious sush :)

Perlamc81 on Jul 12, 2021

Gustavo and Eduardo were amazing hosts at Ayami. I admired Gustavo’s professionalism dealing with stubborn costumers showing up without a reservation and insisting on getting a table. Everything was fab. Thank you for a lovely closure to an already great day.

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