All inclusive

The Hacienda at Hilton Puerto Vallarta

Puerto Vallarta 4.5

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Overview

A true Mexican tradition in décor, spaces and culinary experience is waiting for you at The Hacienda, the newest section at the all-inclusive Hilton Puerto Vallarta. It is a collection of 192 junior suites placed around a central courtyard with beautiful palm trees and gardens that even includes a traditional aqueduct, a means to transport water from one place to another in the old days. Enjoy the soothing and relaxing atmosphere of a typical Mexican Hacienda; delight with traditional dishes; sit in a private patio... it is all about experiencing the old ways. As a guest of The Hacienda, you will experience personalized attention and convenient privileges. 

The Hacienda at Hilton accepts guests ages 13 years and above.

Added value

Guests of The Hacienda at Hilton Puerto Vallarta have access to all services and amenities at the Hilton Puerto Vallarta.

Check in

4 p.m.

Check out

11 a.m.

Rooms

192

Rooms

Junior Suite Hacienda Garden
463 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Junior Suite Hacienda Garden
463 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Junior Suite Hacienda Pool
463 square feet
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 3 guests in the room
Junior Suite Hacienda Pool
463 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Junior Suite Hacienda Swimout
  • 1 king bed, or 2 double beds
  • Pool or garden view
  • No more than 3 guests in the room
Junior Suite Hacienda Swimout
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Junior Suite Hacienda Terrace
613 square feet
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Hacienda Terrace
613 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Hilton Puerto Vallarta Resort

The age range below will determine the quantity of children during booking.
  • Children ages: 13 to 17

Type Amenities
El Pozo Bar, Pool bar
La Serenata Bar, Lounge

Minimum age restrictions apply, picture ID required.

Check-in time: 4 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Select public areas
  • Room available ($)

Type of restaurant Type of cuisine Open for Additional Information
El Buffet Buffet International Breakfast
La Catrina À la carte Mexican Dinner Dress code, Reservations required
Talavera À la carte International Lunch, Snacks This venue may be closed or have reduced days of service during low season
El Rincon Café Deli Snacks Premium menu items ($)

  • Rooms: 192
  • Built in: 2017

  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)

Ave De Las Garzas 136
Zona Hotelera
Puerto Vallarta, Jalisco, Mexico 48333
3 km from PVR
  • Beach access

  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Adults only pools: 1
  • Outdoor pools: 1

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site

Other activities

  • Daily activities: on site

  • 24 hour front desk
  • ATM available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Ave De Las Garzas 136, Zona Hotelera, Puerto Vallarta, Jalisco, 48333, Mexico
Ave De Las Garzas 136

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Alejandra models what hospitality is supposed to be

Stan D (Eugene, Oregon) on Aug 09, 2022

I've often wondered why the hotel industry in the US is often referred to as the Hospitality industry. Several staff at this resort - one in particular - helped me understand why. Alejandra, an Asst. Mgr. as close as I could tell, sincerely made our stay remarkable. When we first arrived, we were tired from a long flight, sweaty and sticky from the brutal humidity during the rainy season, and we were still in our travel attire, which was definitely not suitable for the weather. Alejandra, however, was welcoming and pleasant, the gleam in her eye as she smiled while masked, was just as inviting as her words. She was calm, conversational, patient, informative, and personable. She was also very reliable, even more so than we realized. We had an AC issue the first morning (2nd day). Part of it was our lack of understanding how the AC shuts off when the patio doors are not closed right, but it also would not come back on when we figured that out. Alejandra reported it, informed the pool concierge so another staff was aware and could coordinate if she was pulled elsewhere, and both of them followed up with us when it was fixed. 2 days after, the AC quit for good. We called mid-evening to the front desk, as Alejandra had already left. The desk staff said there had been an issue with the chiller but was fixed and should be cool in 2 hours. 3.5 hours later, it was not, and we called down and asked for someone to come up, but no one ever showed. We ended up sleeping on top of the covers, sweating, all night. The next morning we informed Alejandra, and we found out there was trouble with our tower's system and many units were not functioning properly. Although their reservations were tight, Alejandra was able to manage getting us a new room and upgraded us a little due to the repeated AC issues and no one showing up. At that point, our vacation could have gone in either a negative or positive direction. Alejandra's efforts made all the difference, and the next few days were wonderful! On my wife's birthday, I asked on a whim, whether the hotel did anything for birthdays. Alejandra gave me two options involving balloons. We made a plan to have it done while we were away for the day and charge it to the room, and when we returned, not only was there an extravagant balloon arrangement, there was chilled champagne (the best champagne I've ever had and I'm not a big fan of it), chocolate covered strawberries, and the most adorable towel arrangement of 2 swans kissing and forming the shape of a heart! Later, I found out that it couldn't be charged to the room, and Alejandra went above and beyond to make that happen without us paying up front. Usually my wife guesses all my surprises well before I can spring them, but this one took her completely by surprise and was especially heartwarming for all of us. We found ourselves checking in with Alejandra every day just to say hi and make sure she was doing ok, too. We shared stories here and there, joked around, and connected in a way we've never connected with any other hotel staff. She had made us feel, not just welcomed, but more like a part of small friendly community. Now I realize why they call it the Hospitality industry, but to be honest, Alejandra is the first we've experienced to live up to that aspiration. I wish every staff member at every hotel was like Alejandra!

TripAdvisor users rated this property 5 out of 5

An amazing birthday celebration.

tagarg (Chicago, Illinois) on Aug 08, 2022

Diana from the Concierge office was amazing in setting up the birthday celebration in the room. It was absolutely worth the money and I encourage everybody that is celebrating a birthday at that property to speak to Diana. She will absolutely make it a very special day.

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