OK, but wouldnt visit again or reccomend to anyone I Iike
Jan 29, 2023
We have just arrived home after spending 2 weeks here. Reading the reviews before we arrived we were wondering what to expect so here goes.....
Check in went ok and first impressions were good, so off we go to our room, on the way to our room we were passed over to 3 different members of staff, with the 3rd one finally taking us to our room which was on top floor which was not a good start as the lift was not operational. The room was clean and spacious and the only issue was the safe also not working.
So next morning we head to reception to request a room change. Antonio was very helpful and eventually we agreed to return at 3pm. Room was on ground floor which was better. The room was clean but clearly in need of updating including being able to switch bedside light on by the switch, not by turning the lightbulb.
Outside our block building work was being carried out, it would of been nice to be told the water would be off in our room during the day, not just taps and shower but also couldnt flush the toilet. 3 days without water really isnt good enough and was made diffcult when trying to discuss with recepetion due to the lack of English speaking staff.
For 5 days our keycard failed at some time, usually just after breakfast, not a major issue but a pain having to walk to reception every time to change it.
The music from the disco is ridiculously loud until 3am,
Staff interaction 3/10 barely a hello from any
Food in restaurant 5/10
Pizza place 8/10
Animation team 0/10 not a single interaction from any of them in 2 weeks.
Oswaldo (barman near pizza place) 10/10 this guy is amazing always happy and smiling.
Location, Beach, Scenery 10/10
Avoid at all cost
Jan 27, 2023
AVOID AT ALL COST. I tried to change this hotel prior to arriving but the travel agent wouldn’t let me!!!!! This place was as a bad as the reviews I read. No one speaks English, no staff apart from my rep and a couple of staff on reception. I got I’ll from the Mexican restaurant, my key to my room stopped working. I had to go to reception twice a day whilst there to change it. Staff soooooooo rude. Very loud. Rooms not great. After 4 AWFUL DAYS I MANAGED TO CHANGE MY HOTEL. I’m at the Hilton. And this place is AWESOME. I will not book with TUI AGAIN. My holiday was ruined ??