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Overview
This resort has a great Caribbean vibe and a great mix of guests – Europeans, Americans and Canadians so it is lots of fun in addition to boasting a stunning white sand beach.
Check in
3 p.m.
Check out
1 p.m.
Rooms
538
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome cocktail
- All Gratuities
- Non-motorized water sports
- Entrance to nightclubs and all drinks
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 queen bed
- Garden view
- No more than 2 guests in the room
- 1 queen bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with tub and shower
- Mini fridge
- Smoking rooms available (upon request)
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- Balcony or Terrace
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Coffee maker
- Mini fridge
- Smoking rooms available (upon request)
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- Balcony or Terrace
Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Mini-disco
- Kids Waterpark
Kids Club
Junior Club
- Children ages: 2 to 17
| Type | Amenities | |
|---|---|---|
| Lobby Bar | Bar, Lobby bar | |
| Pool Bar | Bar, Pool bar | |
| Beach Bar | Bar, Beach bar | |
| Disco | Nightclub |
Check-out time: 1 p.m.
Wi-Fi
- Lobby
Internet
- Business centre available ($)
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| La Terraza | Buffet | International | Breakfast, Dinner, Lunch | |
| La Roca Grill | Buffet | International | Lunch | |
| La Roca Grill | À la carte | International | Dinner, Lunch | |
| Viva Mexico | À la carte | Mexican | Dinner | Dress code, Reservations required |
| La Pizzeria | À la carte | Italian | Dinner | Dress code, Reservations required |
| Viva Café | Snack bar | International | Snacks | |
| Atlantis | À la carte | International | Dinner |
- Rooms: 538
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic drinks
Pools
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 4
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Hiking: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Dance Classes
- Baggage check
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Parking
- Shopping onsite
- Tour desk
- Wedding facilities available ($)
- Car Rental Desk available ($)
- Bellman Service
Trapeze
Atlantis restaurant
Restaurant
Beach with volleyball net
Beach windsurfer
Pool ocean view
Superior room
Evening dining
Pool with cabanas
La Pizzeria
Entertainment
Exterior
La Terraza buffet
Wetplayground with slide
Snack bar
Standard room
La Placita
Climbing wall
La Roca restaurant
Wet playground
Pool views
Beach
Beach aerial view
Pool with bar
La Roca buffet
Pool area
Lobby seating area
Aerial view
Wetplayground with splash park
Pool and snack bar
Viva Mexico restaurant
La Roca outdoor dining
Maibn pool area
La Roca bar
Pool
Location
Reviews
OK, but wouldnt visit again or reccomend to anyone I Iike
74enahs on Jan 29, 2023
We have just arrived home after spending 2 weeks here. Reading the reviews before we arrived we were wondering what to expect so here goes..... Check in went ok and first impressions were good, so off we go to our room, on the way to our room we were passed over to 3 different members of staff, with the 3rd one finally taking us to our room which was on top floor which was not a good start as the lift was not operational. The room was clean and spacious and the only issue was the safe also not working. So next morning we head to reception to request a room change. Antonio was very helpful and eventually we agreed to return at 3pm. Room was on ground floor which was better. The room was clean but clearly in need of updating including being able to switch bedside light on by the switch, not by turning the lightbulb. Outside our block building work was being carried out, it would of been nice to be told the water would be off in our room during the day, not just taps and shower but also couldnt flush the toilet. 3 days without water really isnt good enough and was made diffcult when trying to discuss with recepetion due to the lack of English speaking staff. For 5 days our keycard failed at some time, usually just after breakfast, not a major issue but a pain having to walk to reception every time to change it. The music from the disco is ridiculously loud until 3am, Staff interaction 3/10 barely a hello from any Food in restaurant 5/10 Pizza place 8/10 Animation team 0/10 not a single interaction from any of them in 2 weeks. Oswaldo (barman near pizza place) 10/10 this guy is amazing always happy and smiling. Location, Beach, Scenery 10/10
Avoid at all cost
191fayed on Jan 27, 2023
AVOID AT ALL COST. I tried to change this hotel prior to arriving but the travel agent wouldn’t let me!!!!! This place was as a bad as the reviews I read. No one speaks English, no staff apart from my rep and a couple of staff on reception. I got I’ll from the Mexican restaurant, my key to my room stopped working. I had to go to reception twice a day whilst there to change it. Staff soooooooo rude. Very loud. Rooms not great. After 4 AWFUL DAYS I MANAGED TO CHANGE MY HOTEL. I’m at the Hilton. And this place is AWESOME. I will not book with TUI AGAIN. My holiday was ruined ??
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