TripAdvisor Traveler Rating

After reading the reviews for this hotel I was dreading finding out what I had let myself in for. I stayed in one of the bungalows with my daughter and although it did need updating and there was a shortage of drawer space, it was spotlessly clean and comfortable. The resort itself was amazing, the beach beautiful and the pools lovely. We found the staff really friendly and helpful and the food was good. I’ve never been to an AI and had piping hot food but it wasn’t cold as some reviews state. We had an amazing holiday and will be booking again for next year

My wife and I went to this resort from Dec 29 2022 to Jan. 12, 2023, we were accompanied by our son and his three daughters (aged 7 to 12 years). How to express perfect vacation. Although the rooms were not new, they were impeccable and cleaned every day. The food is just outstanding and the animation for all groups of age is nonstop. The beach has to be one of the best i have seen. In summary the perfect vacation with kids

The staff was really lovely, especially Isamar, Angelica and Chaniel at the Café Dominicus, always welcoming us with a smile. The best restaurant was Palito de Coco. The only downside was poor WiFi coverage throughout the area, including the room.

Location is very good. Beach and sea are perfect. Animation is very well organized and every day there is a lot of fun. Restaurant has menu for 7 days after that it is repeating, however food was decent. The only complaint i have is room service and overall their problem solution speed. First night we had to go to reception 5 times to ask for baby bed. Also had issue with toilette in the room, after 5 visits problem was solved. Only receptionist speaks English and animation. Decent place, probably will come back. Best regards.

Still in resort but felt the need to post this. Tui yet again misselling an false adverting at its best!! Where to start....i have travelled with a fussy 6 year old and my husband however having checked the tui website was confident of snacks etc 11am snack bar still shut every day until at least 12 then you wait a further 20 mins in a que for french fries. The hotel is overflowing its that busy. Ques ques and more ques!! The biggest let down however is no one can speak english. All staff are fluent italian french or german so my daughter cant even join in mini club. How tui cant advertise and sell this holiday is beyond me. Weather and beach amazing but thats where it ends. Would not recommend travelling here with children and my daughter is a well travelled child!!