Be Live Collection Punta Cana reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

15400 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

NO, Just no. Trust me this is no bueno.

Cancunagogo (Dallas, Texas) on Jul 03, 2022

We were put here over night by Suncountry Airlines because they canceled our flight- so we got our room for free. Trust me when I say we overpaid. I would not stay here again if I was paid. 2 hour checkin; buffet dinner closed 15 minutes after we arrived and was very iffy at best- I mean it is what it is but when I say iffy it is because of things I would not deem safe to eat based on the overall condition of the "resort" Room service was an 8 dollar delivery charge. Also, no breakfast before 7am LOL. A one star rating is generous- there is absolutely NO WAY you can rate this a 4, 5 or even a 3 star resort unless your idea if luxury is a Red Roof Inn.Trust me, this is a solid NO. Just don't do it.

TripAdvisor users rated this property 1 out of 5


D8274FIjimw on Jul 03, 2022

This has been an awful experience and we have only been here one night! Changed our room three times and charged us to upgrade to a clean- no mold room. There isn’t food 24 hours a day. They are very stingy. With towels and more. Always trying to sell you something else! You can only reserve a couple of the restaurants while you are here, and you have to stand in line for hours at a time to do that. So on Monday I can make a reservation for Tuesday. So you have to spend your vacation time in line to eat a nice dinner the next night. It is not what it shows in the pics or advertised. Our room had hair in the shower( not ours). Mold on the lampshades, mold in the shower, the curtains falling off. I feel like we were set up to pay more money to move us out of this room. We will suffer the rest of this week, but will spend our time trying to get people to pick somewhere else to stay. I promise you when I say, I Never Complain!! My husband will but I won’t. And I feel like that is all I have done since I got here. I don’t know about anyone else, but I have an autoimmune disease and I shouldn’t have to complain about breathing in all of that mold!

TripAdvisor users rated this property 4 out of 5

40th Birthday Trip

Kiyjack3 on Jul 01, 2022

Jonathan the Butlet was amazing! He was very accommodating and made sure we had everything we needed. We really enjoyed the food and the great service at all of the restaurants. Overall we had a great time and even learned a little more espanol ??

TripAdvisor users rated this property 1 out of 5

Worst Vacation Stay experience to date!

cashwrightprez on Jul 01, 2022

Where do I begin? Check In… the room wasn’t prepared for another 45 minutes past check In time, when asking for updates they make It seem as though you’re being a bother! I stayed in a Swim out master and for $250 a night I would hope to receive all the amenities as promised. The sheets smell like mold and you never get fresh sheets, you don’t get wash cloths unless you request It and even then you may not. I was told give them 10 minutes 3 days ago I checked out and flew home I doubt It ever made It to the room. The mini bar remained empty for the duration of my stay. There’s no hot water. The swim out pool had leaves and dead flies every attempt to go in, the hot tub spewed dirty water and had hair leftover in It. There’s a plumbing issue so the room smells like a sewer throughout the day! On the booking site It says you get a butler to help you but when you ask about that no one understands. There are no clear instructions given, once you check in you have to fend for yourself. I was there 5 days and didn’t get into a restaurant. The reservation system sucks! Everyday I went to the reservation desk It was a different story. One day It was past the time, then It was full for that day and then the last morning they mentioned It has to be done a day In advance. Everyone gives a fake smile then speak about you in Spanish! Little did they know I understand Spanish. The only people that would help you are the ones that remember you for tipping them so it’s not genuine help to begin with. The beach water is brown on that side of the island and you will get bombarded to take pictures with parrots if you stay out there long enough. If the excursion members in the lobby weren’t bad enough you have to deal with the ones coming on the resort pressuring you to purchase with them. Security sucks as well if safety plays a factor in what I look for while staying in a resort. If you want to safely be at a resort that’s all inclusive and expect to relax and eat the food from all the restaurants advertised on the website and treated fairly while getting the bang for the bucks, This is not the place for you! False advertisement all around, It a getaway location for locals only! This place ruined my vacation and my wife’s birthday. All the times I’ve been to Punta Cana I’ve never had an experience like this. And another thing staying at the “Adults Only” area doesn’t get you anything different other than a buffet marketplace and a pool that I’m sure just anyone can walk into because there’s no separation between the two resorts, you pay an extra $100 a day just for the name. Save your self the trouble! You’re welcome

TripAdvisor users rated this property 5 out of 5

Vacation at Be Live Collection Adults only

49gurveens on Jun 29, 2022

We had the best time at this resort, everything was perfect. Jorge helped us so much we reserving restaurants for us every night to try a different cuisine each day. Room service came 3 times a day and left little goodies for us. Overall is very big and very fun, the staff is extremely friendly and there is so much to do and explore!!

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