I really enjoyed my stay in this hotel Evelin and johaira made it great, I definitely will be back, the food was awsome so delicious. The room was so clean, and the city and totally was beautiful. Thanks for the great experience
Comments Regarding Accomodations
Jan 28, 2023
The weather was great, and in general we enjoyed the accommodations; but there were some expectations on our part that the resort didn't live up to.
-no wash cloths in the room for the first 3 days in-spite of our continuous requests of the front desk and their assurance they would send some
-no hair dryer
-major problem given that we had requested a extra day stay which was granted and paid for yet the resort had a great deal of difficulty coordinating our original reservation for 6 days/5 nights with our extra 1 day/1 night (this was finally straightened out but on our second to last day)
-finally finding a spot to sit on the beach was a challenge as even though signage stated if someone wasn't at their spot for 30 minutes management could remove any personal items that reserved their spot, this never took place and some "empty" spots were held for hours with no-one there.
On a positive note:
-employees were super nice and friendly
-great variety of restaurants
-all food was first rate whether in individual restaurants or in the "buffets"
-variety of food and beverage locations were very good.
Jan 28, 2023
worst experience ever. first time and Last time at be live collection punta cana. Moldy rooms discussing rooms. Don't waste your money. Very disappointed and front desk are very rude
Trip typeFamily. Air canada should not be part of these kind of hotels. There is now was this is a 4 stars hotel. This is a 2 stars hotel. Not worth the money and time. We spent our vacation at the front desk fighting with the. Very poor service, rooms and everything at this hotel.
Beautiful but not safe for your belongings
(Gold Coast, Australia)
Jan 25, 2023
My jewelry was stolen during my stay. I reported but they did nothing . The place it’s beautiful, big, good food and entertainment. I left the place disappointed because I trusted too much in the honesty of people who enter in the room and I lost my beautiful and expensive jewelry!! So, just be careful and don’t leave any valuables in the room. They will take it!??
Excelent service at the buffet by Winston
Jan 24, 2023
Wonderful vacation at Be.Live.Collections!! The customer service provided by Winston at the buffet was excellent! ?????????? he was friendly, profesional, and efficient. We always looked for him during our stay because we knew we were going to be treated with respect and hospitality. If you go to the buffet at the Be Live, look for Winston :)