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Overview
At Excellence El Carmen you are secluded but not isolated. An all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the East of the Dominican Republic. Its architecture is in the Contemporary Caribbean style, and twenty pools wind through our grounds. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. Excellence El Carmen is also home to a world-class Spa, state-of-the-art fitness center and an exceptional range of activities and services.
Check in
3 p.m.
Check out
12 p.m.
Rooms
492
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Jetted tub
- Lit make-up mirror
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Climate control
- Jetted tub
- Lit make-up mirror
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Terrace with lounge furniture and two sun beds
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Climate control
- Jetted tub
- Lit make-up mirror
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Private deck with direct access to swimming pool, two sunbeds
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Jetted tub
- Lit make-up mirror
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Jetted tub
- Lit make-up mirror
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Terrace with lounge furniture and exterior plunge pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Climate control
- Jetted tub
- Lit make-up mirror
- Living room
- Patio
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Private deck with private 400 sq ft swimming pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Concierge service
- Jetted tub
- Lit make-up mirror
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
Excellence Club Rooms include:
- Private check-in and check-out/late check-out and early check-in (subject to availability)
- Concierge desk (7 a.m. to 11 p.m.)
- Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
- Private restaurant for breakfast and dinner at lounge
- Private bar at lounge
- Bvlgari toiletries
- Upgraded minibar and room service menu
- 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
- Private beach area
- Complimentary newspaper in room every day
- Complimentary beach bag for use during your stay
- Shoe shine service
- Daily fruit and petit fours in room
- Fresh flowers and sparkling wine in room upon arrival
- Upgraded in-room premium liquor and wine bottle selection
- Nespresso machine
- Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
- One Aqua Wellness treatment per person per stay
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Climate control
- Concierge service
- Jetted tub
- Lit make-up mirror
- Living room
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- Located right on the beach this suite offers a private terrace with lounge furniture and direct access to the swimming pool, hammock over the pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
Excellence Club Rooms include:
- Private check-in and check-out/late check-out and early check-in (subject to availability)
- Concierge desk (7 a.m. to 11 p.m.)
- Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
- Private restaurant for breakfast and dinner at lounge
- Private bar at lounge
- Bvlgari toiletries
- Upgraded minibar and room service menu
- 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
- Private beach area
- Complimentary newspaper in room every day
- Complimentary beach bag for use during your stay
- Shoe shine service
- Daily fruit and petit fours in room
- Fresh flowers and sparkling wine in room upon arrival
- Upgraded in-room premium liquor and wine bottle selection
- Nespresso machine
- Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
- One Aqua Wellness treatment per person per stay
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Climate control
- Jetted tub
- Lit make-up mirror
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Terrace with lounge furniture and exterior plunge pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
Excellence Club Rooms include:
- Private check-in and check-out/late check-out and early check-in (subject to availability)
- Concierge desk (7 a.m. to 11 p.m.)
- Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
- Private restaurant for breakfast and dinner at lounge
- Private bar at lounge
- Bvlgari toiletries
- Upgraded minibar and room service menu
- 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
- Private beach area
- Complimentary newspaper in room every day
- Complimentary beach bag for use during your stay
- Shoe shine service
- Daily fruit and petit fours in room
- Fresh flowers and sparkling wine in room upon arrival
- Upgraded in-room premium liquor and wine bottle selection
- Nespresso machine
- Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
- One Aqua Wellness treatment per person per stay
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Climate control
- Jetted tub
- Pillow menu
- Seating area
- Smoke-free
- Terrace with lounge furniture and exterior plunge pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room premium liquor selection
Excellence Club Rooms include:
- Private check-in and check-out/late check-out and early check-in (subject to availability)
- Concierge desk (7 a.m. to 11 p.m.)
- Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
- Private restaurant for breakfast and dinner at lounge
- Private bar at lounge
- Bvlgari toiletries
- Upgraded minibar and room service menu
- 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
- Private beach area
- Complimentary newspaper in room every day
- Complimentary beach bag for use during your stay
- Shoe shine service
- Daily fruit and petit fours in room
- Fresh flowers and sparkling wine in room upon arrival
- Upgraded in-room premium liquor and wine bottle selection
- Nespresso machine
- Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
- One Aqua Wellness treatment per person per stay
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
| Type | Amenities | |
|---|---|---|
| Sports Bar | Sports bar | |
| Martini Bar | Lobby bar | |
| Blue | Swim-up bar | |
| Sol | Bar | Open air |
| Cielo – Excellence Club | Bar | Open air |
| XLounge | Beach bar | Open air |
| Stars (Theater Bar) | Bar | Live music |
| La Habana | Bar, Cigar lounge | |
| Excellence Club | Bar, Lounge | |
| Alegria | Nightclub | |
| Art Deco | Bar, Piano bar | |
| Las Olas | Bar | |
| Revive - Juice Bar | Food options available | |
| Palms (Excellence Club) | Bar | Open air |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Main Buffet | Buffet | International | Breakfast, Lunch | Dress code |
| Agave | À la carte | Mexican | Dinner | Dress code |
| Spice | À la carte | Asian | Dinner | Dress code |
| Chez Isabelle | À la carte | French | Dinner | Dress code |
| Flavor Market – Spanish Tapas | À la carte | Mediterranean, Tapas | Dinner | Dress code |
| The Grill | À la carte | Grill/steak house | Dinner | Dress code |
| The Lobster House | À la carte | International | Breakfast, Dinner, Lunch | Dress code |
| Oregano | À la carte | Italian | Dinner, Lunch | Dress code |
| Basmati Indian Restaurant | À la carte | International | Dinner | Dress code |
| Magna Club Restaurant | À la carte | International | Breakfast, Dinner | Dress code |
| Aroma | Café | Coffee and Pastries | Snacks | |
| Las Olas | À la carte | Grill/steak house | Lunch | |
| The Kitchen Table | Buffet | International | Breakfast, Lunch | |
| Food Shark | Snack bar | American | ||
| La Placita Food Truck | Snack bar |
- Rooms: 492
- Built in: 2015
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit available ($)
- beach volleyball, football, tennis, bicycles, board games, archery, air rifle shooting, billiards
- Beach front
-
All-inclusive: Included
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Jetted pools: 9
- Outdoor pools: 23
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Deep seafishing (offsite) available ($)
- Spanish lessons
- Dancing lessons
- Cooking lessons
- 24 hour front desk
- ATM
- Baggage check
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Laundry facilities available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk
- Valet parking
- Wedding chapel available ($)
- Wedding facilities available ($)
Resort View
Las Olas Bar
Lobby
Lounge Bar
Martini Bar
Gym
Gym
Chez Isabel
Flavor Market
Spice
Wedding
Location
Reviews
Great but not Excellent
savvysails (Nashville, Tennessee) on Feb 04, 2023
My wife and I traveled to Excellence El Carmen for our anniversary and, having been to Excellence Riveria in Cancun, we had high expectations. While the trip overall was very relaxing, we felt it was not quite up to the same standard as Riveria for a few reasons. THE GOOD We loved how friendly the staff was. They were always ready to help us, polite, and went above and beyond to make us comfortable. The food overall was better than Riveria and it was nice that the menus varied slightly so it wasn't identical. The spa was definitely worth it! We did the Holistic Massage which included the Hydrotherapy circuit. All in all, we were there for just over 2 hours and it was incredibly relaxing. Definitely book ahead of time to save a little or see what promotions they have. WHAT COULD BE BETTER The suite was very comfortable for our stay, but there were a few things that could have been fixed. Firstly, our sheets were torn in a few places and never replaced during the 8 nights. Both pairs of slippers were falling apart and not replaced. When we arrived one of our bath robes was taken by accident and also not replaced. We were staying in the same building as check-in, restaurants, etc (Building 1), and found the noise in the hallways was obnoxiously loud. Most of the time this was due to the staff wheeling carts, talking loudly to each other, calling from one end of the hallway and back, and walkie talkies going back and forth. This went on day and night throughout our stay, and there was not one morning we were not woken up early – usually around 7am. The shows were not nearly as good as Riveria where we be blown away every night. We ended up skipping most of the shows at El Carmen toward the end because it wasn't worth it. Most of them were the same theme which made it easy to compare to Riveria, though the Pop Show and Circus Show were worth watching. GENERAL We are a younger couple in our mid-twenties and noticed the average age at El Carmen was much older than Riveria, 40s and up. This might be a pro or con for some people – though as a younger couple we did have several awkward interactions, including a few rude comments that were made around us even being old enough to drink. There is not as much of a "Hub" in the layout of the resort as there was at Riveria. This might be nice for some people, because they were definitely more nooks and private places to read and relax, though we enjoyed the vibe of being all together at the main pools at Riveria.
Relaxing mid winter break
Dave-Jerseyboy (Wells, United Kingdom) on Feb 04, 2023
This was our 5th visit to DR and the Excellence was a very modern and stylish hotel to spend 9nights all inclusive. The weather was a little windy at times however that’s just one of the challenges of travelling and not something the hotel is responsible for. The hotel itself was very good - no reservations required for any restaurant with all details available on the hotel app for menus and how busy each restaurant was. The staff were amazing - in particular Yonathan and James in the Martini bar and Carmen in the Excellence beach area who was very attentive and always had a smile. We stayed in a honeymoon suite which was on the ocean front with a roof terrace. This was a real bonus as we used this area at the end of the day to catch the last of the sun’s rays out of the prevailing wind. Overall a great all inclusive hotel - no issue with premium brand drinks which can be an issue at some hotels, the facilities were modern at top end with everything well maintained and the gardens and beach were well manicured. I was also plenty surprised to not be charged for sailing - I used the hobby cat a couple of times without charge which was fun and a bonus although care should be taken as there are various under water rocks which are only a couple of feet under the waterline which can add some extra ‘fun’ when the waves are rolling in - I am not talking about the offshore reef but areas only 75metres off shore - otherwise all good. In summary a great hotel which I would recommend as a more luxurious option to stay near Punta Cana - transfer time 45-60mins depending on traffic.
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