All inclusive

Excellence El Carmen

Punta Cana 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

At Excellence El Carmen you are secluded but not isolated. An all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the East of the Dominican Republic. Its architecture is in the Contemporary Caribbean style, and twenty pools wind through our grounds. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. Excellence El Carmen is also home to a world-class Spa, state-of-the-art fitness center and an exceptional range of activities and services.

Check in

3 p.m.

Check out

12 p.m.

Rooms

492

Rooms

Suite Pool View
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Suite Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection

Junior Suite Pool View
800 square feet
  • 1 king bed, or 2 double beds
  • No more than 3 guests in the room
Junior Suite Pool View
800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection

Junior Swim up Suite
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Swim up Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection

Junior Suite Ocean View
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection

Terrace Suite with Plunge Pool
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Terrace Suite with Plunge Pool
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection

Suite with Private Pool & Deck
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Suite with Private Pool & Deck
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection

Excellence Club Junior Suite Ocean View
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Excellence Club Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection
Additional details

Excellence Club Rooms include:

  • Private check-in and check-out/late check-out and early check-in (subject to availability)
  • Concierge desk (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
  • Private restaurant for breakfast and dinner at lounge
  • Private bar at lounge
  • Bvlgari toiletries
  • Upgraded minibar and room service menu
  • 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor and wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua Wellness treatment per person per stay

Excellence Club Junior Swim Up Suite Pool View
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Excellence Club Junior Swim Up Suite Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection
Additional details

Excellence Club Rooms include:

  • Private check-in and check-out/late check-out and early check-in (subject to availability)
  • Concierge desk (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
  • Private restaurant for breakfast and dinner at lounge
  • Private bar at lounge
  • Bvlgari toiletries
  • Upgraded minibar and room service menu
  • 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor and wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua Wellness treatment per person per stay

Excellence Club Beachfront Honeymoon Swim-up Suite
  • 1 king bed
  • Oceanfront
  • No more than 2 guests in the room
Excellence Club Beachfront Honeymoon Swim-up Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection
Additional details

Excellence Club Rooms include:

  • Private check-in and check-out/late check-out and early check-in (subject to availability)
  • Concierge desk (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
  • Private restaurant for breakfast and dinner at lounge
  • Private bar at lounge
  • Bvlgari toiletries
  • Upgraded minibar and room service menu
  • 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor and wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua Wellness treatment per person per stay

Excellence Club 2 Story Rooftop Terrace Suite with Plunge Pool Ocean View
1600 square feet
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Excellence Club 2 Story Rooftop Terrace Suite with Plunge Pool Ocean View
1600 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection
Additional details

Excellence Club Rooms include:

  • Private check-in and check-out/late check-out and early check-in (subject to availability)
  • Concierge desk (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
  • Private restaurant for breakfast and dinner at lounge
  • Private bar at lounge
  • Bvlgari toiletries
  • Upgraded minibar and room service menu
  • 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor and wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua Wellness treatment per person per stay

Excellence Club Beachfront Honeymoon 2 Story Rooftop Terrace Suite with Plunge Pool
1800 square feet
  • 1 king bed
  • No more than 2 guests in the room
Excellence Club Beachfront Honeymoon 2 Story Rooftop Terrace Suite with Plunge Pool
1800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • Turndown service
  • TV
  • In-room premium liquor selection
Additional details

Excellence Club Rooms include:

  • Private check-in and check-out/late check-out and early check-in (subject to availability)
  • Concierge desk (7 a.m. to 11 p.m.)
  • Private lounge (7 a.m. to 11 p.m.) with concierge service, smart buffets and bar service
  • Private restaurant for breakfast and dinner at lounge
  • Private bar at lounge
  • Bvlgari toiletries
  • Upgraded minibar and room service menu
  • 12 private pools and 7 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor and wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua Wellness treatment per person per stay

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only

Type Amenities
Sports Bar Sports bar
Martini Bar Lobby bar
Blue Swim-up bar
Sol Bar Open air
Cielo – Excellence Club Bar Open air
XLounge Beach bar Open air
Stars (Theater Bar) Bar Live music
La Habana Bar, Cigar lounge
Excellence Club Bar, Lounge
Alegria Nightclub
Art Deco Bar, Piano bar
Las Olas Bar
Revive - Juice Bar Food options available
Palms (Excellence Club) Bar Open air

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Type of restaurant Type of cuisine Open for Additional Information
Main Buffet Buffet International Breakfast, Lunch Dress code
Agave À la carte Mexican Dinner Dress code
Spice À la carte Asian Dinner Dress code
Chez Isabelle À la carte French Dinner Dress code
Flavor Market – Spanish Tapas À la carte Mediterranean, Tapas Dinner Dress code
The Grill À la carte Grill/steak house Dinner Dress code
The Lobster House À la carte International Breakfast, Dinner, Lunch Dress code
Oregano À la carte Italian Dinner, Lunch Dress code
Basmati Indian Restaurant À la carte International Dinner Dress code
Magna Club Restaurant À la carte International Breakfast, Dinner Dress code
Aroma Café Coffee and Pastries Snacks
Las Olas À la carte Grill/steak house Lunch
The Kitchen Table Buffet International Breakfast, Lunch
Food Shark Snack bar American
La Placita Food Truck Snack bar

  • Rooms: 492
  • Built in: 2015

  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
  • beach volleyball, football, tennis, bicycles, board games, archery, air rifle shooting, billiards

Playas de Uvero Alto
Punta Cana, Dominican Republic
+1 809 685 98 80
69 km from PUJ
  • Beach front

  • All-inclusive: Included
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks

Pools

  • Jetted pools: 9
  • Outdoor pools: 23

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • Deep seafishing (offsite) available ($)
  • Spanish lessons
  • Dancing lessons
  • Cooking lessons

  • 24 hour front desk
  • ATM
  • Baggage check
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk
  • Valet parking
  • Wedding chapel available ($)
  • Wedding facilities available ($)

Location

Address
Playas de Uvero Alto, Punta Cana, Dominican Republic
69 km from PUJ airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Great but not Excellent

savvysails (Nashville, Tennessee) on Feb 04, 2023

My wife and I traveled to Excellence El Carmen for our anniversary and, having been to Excellence Riveria in Cancun, we had high expectations. While the trip overall was very relaxing, we felt it was not quite up to the same standard as Riveria for a few reasons. THE GOOD We loved how friendly the staff was. They were always ready to help us, polite, and went above and beyond to make us comfortable. The food overall was better than Riveria and it was nice that the menus varied slightly so it wasn't identical. The spa was definitely worth it! We did the Holistic Massage which included the Hydrotherapy circuit. All in all, we were there for just over 2 hours and it was incredibly relaxing. Definitely book ahead of time to save a little or see what promotions they have. WHAT COULD BE BETTER The suite was very comfortable for our stay, but there were a few things that could have been fixed. Firstly, our sheets were torn in a few places and never replaced during the 8 nights. Both pairs of slippers were falling apart and not replaced. When we arrived one of our bath robes was taken by accident and also not replaced. We were staying in the same building as check-in, restaurants, etc (Building 1), and found the noise in the hallways was obnoxiously loud. Most of the time this was due to the staff wheeling carts, talking loudly to each other, calling from one end of the hallway and back, and walkie talkies going back and forth. This went on day and night throughout our stay, and there was not one morning we were not woken up early – usually around 7am. The shows were not nearly as good as Riveria where we be blown away every night. We ended up skipping most of the shows at El Carmen toward the end because it wasn't worth it. Most of them were the same theme which made it easy to compare to Riveria, though the Pop Show and Circus Show were worth watching. GENERAL We are a younger couple in our mid-twenties and noticed the average age at El Carmen was much older than Riveria, 40s and up. This might be a pro or con for some people – though as a younger couple we did have several awkward interactions, including a few rude comments that were made around us even being old enough to drink. There is not as much of a "Hub" in the layout of the resort as there was at Riveria. This might be nice for some people, because they were definitely more nooks and private places to read and relax, though we enjoyed the vibe of being all together at the main pools at Riveria.

TripAdvisor users rated this property 5 out of 5

Relaxing mid winter break

Dave-Jerseyboy (Wells, United Kingdom) on Feb 04, 2023

This was our 5th visit to DR and the Excellence was a very modern and stylish hotel to spend 9nights all inclusive. The weather was a little windy at times however that’s just one of the challenges of travelling and not something the hotel is responsible for. The hotel itself was very good - no reservations required for any restaurant with all details available on the hotel app for menus and how busy each restaurant was. The staff were amazing - in particular Yonathan and James in the Martini bar and Carmen in the Excellence beach area who was very attentive and always had a smile. We stayed in a honeymoon suite which was on the ocean front with a roof terrace. This was a real bonus as we used this area at the end of the day to catch the last of the sun’s rays out of the prevailing wind. Overall a great all inclusive hotel - no issue with premium brand drinks which can be an issue at some hotels, the facilities were modern at top end with everything well maintained and the gardens and beach were well manicured. I was also plenty surprised to not be charged for sailing - I used the hobby cat a couple of times without charge which was fun and a bonus although care should be taken as there are various under water rocks which are only a couple of feet under the waterline which can add some extra ‘fun’ when the waves are rolling in - I am not talking about the offshore reef but areas only 75metres off shore - otherwise all good. In summary a great hotel which I would recommend as a more luxurious option to stay near Punta Cana - transfer time 45-60mins depending on traffic.

See More

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.