Excellence El Carmen reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

9316 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great hotel !

Kpn36 (Water Mill, New York) on Jan 26, 2023

We spent 7 days in the honeymoon suite oceanfront room. It was fantastic! Huge room and terrace with awesome views of the ocean. Staff throughout the hotel were so friendly and helpful, couldn’t be better . One day our shower drain clogged the maintenance were there in literally 5 minutes to fix it . The grounds were so beautiful and well kept ! The beach was fantastic always cleared of seaweed . Only keeping it from 5 stars the food was average, breakfast was very good but other meals average . Drinks though were great ! All in all we would definitely return.

TripAdvisor users rated this property 3 out of 5

January 2023

jordanseaton (Utica, Kentucky) on Jan 24, 2023

Overall the resort isn’t bad and is very pretty. I do feel as though the service was very slow and hard to come by sometimes. Compared to excellence playa mujeres it’s really lacking. Excellence club wasn’t really worth the extra money. Got better service at the pool than we did in excellence club area of the beach. Food it’s self was so-so somewhat bland plenty of options though best restaurant was oregano. Best waitress by the pool was brigida. I doubt that I would return to this location maybe try the other excellence in punta Cana.

TripAdvisor users rated this property 4 out of 5

Great employees Clean facilities Beautiful ocean and beach

chelleu2016 on Jan 24, 2023

great service, property was clean and kept up. Rooms nice. Consider carefully if you pay extra for ocean view as it is a small tiny view. Ocean front is truly that but Ocean View was not worth extra money. we could barely see it from our balcony due to buildings trees and the distance away. Back to the room, There is an amazing huge walk in closet to hide all your clothes and suitcases. Its bigger than i have at home. Loved it. But my biggest complaint is the set up of the bathroom and shower. There is no privacy for toileting or showering. The toilet room door does not go floor to ceiling so everything echoes in the entire room. That was not my biggest concern tho. There is no private shower area. The shower is right by the entrance door to the room and it is clear glass. You cannot shower privately from your roommate or really anyone walking into the room, maids, maintenace, friends with keys etc. I struggled with this and really really did not like that feeling of vulnerability But i know not everyone is worried about those things. The staff were amazing and kind. You will want to bring more US dollars maybe then you were planning too. Tips go fast and the stores on site will not allow room charges. by the way, a small bottle of SPF 4 tanning oil was $37.50 USD. dont' forget your sunscreen folks. Had an amazing spa experience. Best one ever. Favorite staff were: Junior69 and his team for entertainment. Rosemary at the Spa and Esteffani for pool service and Charlie for beach service., we loved all the employees but these four went above and beyond.

TripAdvisor users rated this property 4 out of 5

Friends trip

Scott G (Lake Orion, Michigan) on Jan 24, 2023

Went with a big group of friends (~50). ROOMS - Really impressive. Clean, spacious. Every room had it's own jacuzzi tub (though the jets in my room didn't work). I booked a swim up room, had access to a pool and a personal deck with a few chairs. Never used it though, always ended up at the main pool. But the rooms themselves would score a 5. NIGHT LIFE - Also impressive. Lots of shows. Silent Disco is a blast. Also a small night club for dancing. Lots of live music. Also a 5. RESTAURANTS - Quite a few to choose from. Good variety, but portions were small, food was so-so but didn't get to try every restaurant. Heard Spice was very good. Mexican restaurant wouldn't seat us, was confusing. Got a steak at the Grille which wasn't great. Breakfast buffet was really good, but they won't let you take food back to your room and room service at breakfast was so-so. Would say 3. DRINKS / SERVICE - Good variety, staff serving drinks at the pool and bars were great. BEACH - Didn't lay out on the beach, but walked a few miles every day. A string of resorts, so safe during the day to walk along the ocean. Some areas where you'll get panhandlers but they aren't too aggressive. When we were there, outside of our friend group, it was majority couples. For singles, much more females than men. My understanding is that it's adult only (didn't see kids).

TripAdvisor users rated this property 5 out of 5

Awesome anniversary trip!

firewife118 (Knoxville, Tennessee) on Jan 24, 2023

We had a great time celebrating our 20 year anniversary at Excellence El Carmen. It was so relaxing and romantic. Top notch service! From being “welcomed home” by Edwin and Raphael as soon as we got there with champagne to Junior and his fun activities and Manuel giving the best service in The Grill and The Kitchen Table, we would go back in a heartbeat!

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