Excellence Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

20282 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Love this place and staff

Sightseer10676204216 (Jackson, Michigan) on Feb 04, 2023

We had THE best time! We came down to stay for our brother and sister in laws wedding and could not be more impressed by everyone and everything at the Excellence resort. From the gorgeous pool to the spacious rooms We loved it So. Much. Food And it was delicious every time Our servers were wonderful We have to give special shout outs to the following staff who added the extra touch to the amazing resort experience Queen Evelyn- she has the most vivacious fun loving kind hearted personality- no one can bring a smile to your face like the queen- and she made every game and even karaoke more of an interactive awesome time- our whole group of 55 loved her! And there is Coca Cola and Mr Black- talk about amazing upbeat and fun personalities- we had a great time at any event/ class they hosted Last but not least Marcos from the main resort bar- he came up with awesome ideas for new drinks we could try and he made even sitting at the bar a fun and entertaining experience The only thing I would ask to change is to have fans installed in the bathroom and bedroom There was a pretty strong smell of mold in our bedroom and that would have been really helpful to keep things dry

TripAdvisor users rated this property 5 out of 5

The Best we've experienced, of many.

Alan B (Mijas, Spain) on Feb 04, 2023

Once again our enormous and heartfelt thanks to all the staff at Excellence Punta Cana who delivered yet another dream holiday. This colonial style resort has a spacious and elegant charm but it is particularly the people and the Eco Park and the setting that set this resort apart from anything we’ve experienced elsewhere in the world. The staff work hard over long hours and some live away from their families for long periods but they are the loveliest people you could meet and cheerful in their work. Almost to a man they are happy and welcoming at all times and they greet you all over the resort as you move around. This applies to the cleaning staff, the waiting staff, the gardeners - everyone is genuinely friendly. In particular, we would like to mention…… Joan and Guerrero on Arrivals. Such lovely, helpful and enthusiastic people. Big welcomes around the resort when you see them. Club concierge Kioman, again very helpful and accommodating. Very much a ‘Can Do’ approach. Magna Restaurant. Rafael, Noemí, Katia, Lenin, Jose Luis, Adam, (who seems to pop up all over the place and was always pleased to see us), Inocencio,Junior, Jonaton, Marisel & Edwin. Thank you so much for the excellent service and for some exceptionally beautifully decorated tables on a few special days. The Grill. Yoel always so welcoming and helpful, going the extra mile. Rogesmel (Plata- yes it’s me, Mama Mia) and Luis also of the Kitchen Table. The Kitchen Table- Ingrid and Darlin - always a special personal greeting. Lobster House - Hinet and Eliezer we always love to see you and you look after us so well. Special people you know how much you mean to us. And then the bar staff- Fabulous. Martini- Ramon, Luis, Sandy and Yubrina. My next Bellini lining up even as I approached the bar. And these guys could almost be part of the entertainment team! Thank you to Vidal as well. We were so pleased to see you back this year. And to Walkairia. Prelude - Juan and Rincón making the best Coco Locos ever. Magna - thanks Francis, we were just getting to know you a bit better. I will work on my pronunciation of ‘Ceresa’ for next year:) The entertainment team work hard and we especially like Shaggy. Great fun, very encouraging and good to talk to - my apologies for calling you Charlie for the first week! Special thanks also to Elizabeth who made a perfect job of cleaning our room and putting up with our mess every day. Also to Joniesy who looked after our pool so conscientiously every day. Special thanks too to Robert and Jeffrei - very professional and always there when you need them and first class service. In our view Club is a must - amongst many other things it gives you access not only to two of the most delightful pools and jacuzzis but also to the wonderful Magna restaurant. The food is at least to a very high standard everywhere but Magna in particular is outstanding. Concerning the accommodation we find this spacious and stylish. Quality toiletries are always available. Hot water is plentiful at excellent pressure. And the bed is wonderful. I’d have one at home if I had that much space! Concerning the overall resort the grounds are immaculate. The gardeners do an amazing job. And then there’s the Eco park - well. We thought it was better than ever this year. We were very sad to leave the newly born ducklings who were beyond cute. So much variety. One day we watched a heron for 20 minutes desperately trying to swallow the big fish he’d caught. You can hand feed the Macaws and Flamingos and even the numerous turtles that seem more friendly than ever this year. Worth mentioning that the grounds lend themselves to running or walking circuits , or the beach board walk is brilliant for jogging with the sound of the waves. Otherwise, the gym is first class. This resort has something for everyone. It has a very long beach frontage so you can always find a bed in a quiet spot if you want to. The main non club pool generally has music, activities including pool and beach volleyball, and music and a busy vibe with the entertainment team working hard. Other areas provide a more relaxed tranquil vibe, maybe with the sax player working poolside. We think the evening entertainment is to a very high standard. We watched some shows more than once they were so entertaining. The Beatles, Gypsy Kings and the Latin Tenors - brilliant - as were the main 9.30 evening shows in the theatre. We would also like to reference the ‘Share the Love’ scheme whereby gift items of clothes, games, school supplies etc., can be brought with you and handed in to be donated to local children, (of all ages), in need. It was a good feeling all round to help in some small way. Manuela - Thank you and please keep doing what you’re doing so well. Excellence Punta Cana is indeed Excellent. Our visit in 2024 has long since been booked!

TripAdvisor users rated this property 5 out of 5

EPC Continues to Exceed Expectations

Gazsnets0910 (Hamilton, Canada) on Feb 04, 2023

We discovered this gem in 2018, and while we can’t say we come exclusively, it is certainly our favourite and go to. Any other resorts we have visited, have been very nice, however we both agreed that they just weren’t Excellence Punta Cana! It is a smaller resort north of Punta Cana, about 45 minutes from the airport. You are greeted by smiles and enthusiasm. The staff members you meet all have a smile and a buenos dias for you. The resort runs parallel to the beach so you are never more than 2 minutes from the beach. The 3 storey architecture is a little older, with inherent character, not the stark chrome and block modern of newer resorts. Despite age and associated challenges, it is meticulously maintained and clean. Another tribute to the staff and management The food is in one buffet and eight alacarts. We have never had a bad meal No reservations, just show up. May have to wait a few minutes, so relax in one of the well stocked bars. The beach is often red flagged, however, there are usually a couple places you can jump in , under the watchful eye of the lifeguards. The pool meanders along always pristine and warm. Is Excellence Punta Cana perfect? Of course people will find things not to their liking. However, for us, it is the epitome of what a resort should be. We will be back!

TripAdvisor users rated this property 5 out of 5

Excellent casual yet pampered experience

suswal (Manchester, New Hampshire) on Feb 04, 2023

I can't even explain how amazing this experience was. Our swim up suite and patio was perfect for the windy days. Everything was clean, the service was unmatched and the staff made us feel welcome and pampered at every opportunity. We were lucky to be Gueremmos family - he kept our mini bar stocked, took care of us at every chance he got, from check in to check out. The food was decent, and we never had to wait. My favorite was Agave, but Magna and the Grille were also good. Highly recommend if a casual but pampered experience is what you are looking for. Oh and the drinks never stopped!

TripAdvisor users rated this property 5 out of 5

Punta Cana 2023

Jennifer J on Feb 02, 2023

Beautiful resort, calming spa and great staff Amazing dinners We spent a lot of time at the pool Since it was super windy the week we were there and had lots of fun with Tomas (911) and Keily (Keke) My only complaint was we were in room 6001 and paid for a swim up Would not consider that room a swim up All the others were way better set up

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