TripAdvisor Traveler Rating

We had the top room which was excellent with a day bed, 2 loungers and hot tub. Grounds are beautiful although there are several resorts within one which are not well demarcated which can be confusing at first. The food is variable with the main complaint being luke warm coffee and items like fries and pizza. We had the Level with a butler but the lounge although nice has poor quality drinks to make it special. Service as generally good.

This hotel and our experience was like no other. thats the reason you come to a vacation to a country like this for the people and the way they treat you. it’s ran by a very awesome director by the name Adrianne, She runs a very tight ship and it shines she is definitely a leader and leading by example. Everyone is very responsive, respectful, understanding of your needs to rest an get away and all they want to do is serve you so you can have the best time of your life so you can forget about everything and all of your problems for just that moment in time you are there. Next on my list Manuel Torres wow what a human being, humble down to earth he just wants to make sure you’re taken care of that instant if you have any needs or wants. He deserves a director position at another hotel if there is opportunity this guy would be amazing as another leader, Melia Hotel chain has a-lot of potential for leaders within there own hotels and Jorge Castillo another leader which works with Manuel same exact thing on top of anything that’s needed also works well at delegating others. Restaurant managers, Santos as Capitán the head chef Carlos Seuno, thank you for your dedication to us and for giving us the best of the best, always ready to serve the best food , the amazing services in all the restaurants as Gabi beach, Aqua and Hydro grill, Virginia the capitán of Gabi bar She is the best in the Reserve at paradisus including her staff Magda Noruso, Miguel Rodriguez, Leonardo Ramirez at Aqua and Hydro grill amazing guy Leonardo is so good you guys are insane not to promote this guy he has to be the best server in the entire hotel. Johana Cabrera and Juan Vicente also great at what they do. To our concierge Sairen Rebinson and Clarizel best people to have on your side when you are going through your day to day. Nothing missed, they make sure all appointments are booked and all communication falls through. The last person which works on the beach as a drink runner an I'm sure Wilmer Sabino won’t get recognized he is literally a no body to these people or hotel. I can tell you that guy is the hardest worker that I’ve ever seen, with pride with joy with humble attitude with love he gives his all to this company. People that i have mentioned in this review i can tell you if the hotel does not promote, reward, congratulate them make them feel apart of this great business they will simply find somewhere else to go theres other hotels and other competitors around that will value them I’ve seen it time and time again over an over. I love this hotel and the staff please honor an cherish your people if not they will leave. It’s that simple people might ask why write such a review. I my self own a business i know what it takes to keep people and to value them. When i see people like I’ve mentioned work as hard as they do I can only think about how to make them feel valued where they currently are and why they would want to stay.

Amazing place and staff. This is a paradise amazing place. We love to return 100 time. Our concierge Clarizel make our vacation unforgettable. She did extra mile to make us feel we were in haven. The room always in perfect condition, the jacuzzi always ready to enjoy. The palapa in Amazing condition to jump in the pool. Manuel Torres and George Castillo, Gregorin Aria, Restaurant managers, Santos as Capitán the head chef Carlos Seuno, thank you for your dedication to us and give us the best of the best, always ready to services the best food , the amazing services in all the restaurants as Gabi beach, Aqua and Hydro grill. At the bar it is impossible to name Virginia the capitán of Gabi bar She is the most special in the Reserve at paradisus including her staff Magda Noruso, Leonardo Ramirez, Johana Cabrera and Juan Vicente. We feel so special without them impossible enjoy our vacation. I have to said thank you to Adrianne, the Director for choose an amazing staff to care the guest. We highly recommend this hotel: clean, gorgeous amenities, personalized services and excellent food. Thank you again for having us.

Just arrived home from a family vacation with teens at The Reserve. It was just what we wanted-a chance to spend time together. Started each day at the breakfast buffet-something for everyone. Edito and the staff made sure we had everything we needed. Then we found our spot at the pool. There was always chairs and umbrellas to be found. Miquel made sure the family stayed hydrated throughout the day. We enjoyed much at the Grill each day. Get the tacos and say hi to Frankie! Starlin, our concierge, made dinner reservations for us each night. Stop by and see Darwin and Antonio at the Aqua Bar for the best drinks! Albania and Maribel at the spa were awesome! If you’re looking for a quiet, relaxing vacation, this is the place. Can’t say enough about the entire staff-so friendly and genuinely wanted your to enjoy your stay!

This resort was very disappointing. My first room there was pee stains all over the pull out couch. Asked for a different room..The second room it rained the first couple of days we were there and the roof leaked which flooded my floor. I had tiny bugs on my kitchen counter all the time..You have to take a golf cart to the beach..They closed down one of the buildings half way through my stay so they can do renovations till at least December of 2022. In that building is where the majority of your restaurants are that you are paying for, for all your all-inclusive fees. In that building is at lease 6 of the restaurants. Do not go in 2022 at least because there won’t be many places to eat which would be considered under your all-inclusive..the price they charge for the fees will not be worth it. Also be very careful of the little shops that are on the beach. If you use credit card make sure you double check your charge because they will scam you..I know from experience.