The place was super clean. Staff was very friendly and helpful. Staling, Excelente, Chris Brown, Francia, Juan Pablo and the rest of the staff were all great assisting us with anything we needed. The bar and restaurant staff was always providing great service.
10 year anniversary
Oct 14, 2021
Such an amazing visit! Wonderful staff and service from the room service, entertainment, butlers, food service staff - Staling, Excelente, Frances, Chris Brown. Beautiful location. Very clean - the staff always checked on us and went above and beyond. Thank you so much Iberostar for the unforgettable memories and amazing experience.
Oct 14, 2021
Great resort. Amazing service. Excellent staff — Sterling, Yermi, Nikel, Brandor (the best bartender we have ever met.
Thank you all.
The beach is ok. Nothing major to complain.
Most likely we’ll be back.
I’ll post more detailed review later this month.
One of the BEST in Punta Cana, Service is unparalleled compared to other resorts
Oct 13, 2021
Not gonna lie, I was pretty sus'd out by the reviews at first because I have never seen anything score a 5 star as a hotel before on trip advisor or let alone google. Many of the reviews were made from FRESH accounts.
After staying there for over a week I now know why. Before I get into the review of the actual hotel, make sure to negotiate the price if you are staying there for more than 6 nights and have multiple rooms, we got 30 percent off the price by speaking with an iberostar agent from Spain who helped severely discount the entire trip for us.
Anyways back to the hotel, it was fantastic. The service you receive is AMAZING. I've been to many fancy places, from the Burj Al Arab in Dubai to the Laucala island in Fiji, the service is almost the same at the fraction of the price. We had two butlers - Starling and Danielo who was available and very accommodating. They noticed right away that we barely stayed at the hotel since we did scuba diving majority of the time from 8am-3pm (Yeah I know, why pay for an all inclusive if we are doing that right ?) and always offered things from getting room service to come later, or deliver food in the morning or anything needed to make our stay better. But honestly we just wanted to eat just dinner most of the time and dinner was amazing ! (We tried everyone but me and my friends like the french place the best ! The duck was pretty good).
I can't say enough good things but I think it would be best if you guys just went and figured it out yourselves.
Quick tip/facts when me and my friends went the from oct 6-13
- Average age group there was mostly 40-50+ mostly couples on honeymoons (Very few young people, if you want to party this is definitely not the resort)
- It is recommended that you tip (I noticed we got significantly more service and its usually the same people from breakfast, lunch, bell boys, butlers, and even the people cleaning your room. I barely saw anyone else tip my entire time there. The butlers and the people cleaning my room always went above and beyond. I never had cleaning ladies fold my dirty clothes and underwear into a neat pile before)
- Excursions are def recommended if you like more thrilling things (Check out scuba diving and xtreme buggy) but there are plenty of activities on the resort. The circus show was def one of the coolest. When we went they had an orchestra from Germany preform so that was amazing as well.
Amazing stay in Paradise
Oct 13, 2021
From the moment we arrived till the final moments before our departure.. The service here was impeccable! Such a beautiful resort in an amazing island. What set this vacation apart for us was the staff service! From day one our Butler Edward went far beyond any of our expectations! His attention to details really made this stay special!! Edward made sure all of our wants and needs were met and then some! (Congratulations to your redsox team)
The resort is just a real live paradise with so much beauty and elegance. We really enjoyed our time and would highly recommend to anyone! Finally Chris Brown that guy is going to be a star someday! He is on the entertainment staff and is a great asset to the hotel! We laughed and enjoyed every interaction with him. A must stay at hotel for service and relaxation