Dreams Onyx Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8697 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Never Disappoints!

JTH1854 (Fall River, Massachusetts) on Jan 26, 2023

This was our third visit to Onyx. The service is always outstanding and the staff are amazing. Nelson our butler was outstanding. This was our second time having him. We had not seen him in 3 years and remembered us like we were family. This trend continued with the preferred club pool staff. Nelis, Javier and Carlos immediately recognized us and remembered details about our last visit. The continued to give us the best service and experience we could of asked for. We met a new pool towel attendant and also butler in training named Albert. He was also outstanding. Helped us find chairs everyday at the beach, provided fresh towels and checked on us periodically. This resort truly is like “family” and it’s a great size where everything is in walking distance. You also have the option to venture over to Breathless which is an entirely adults only resort. This was great because it adds to the options you have for dinner. We ate at Strip Steakhouse, The French Restaurant and the Asian restaurant there it was very good. Please keep in mind this is basically Dominican “imitation” of these cuisines. They do their best to create the experience and cuisine but you will be disappointed if you think it is going to be 100% authentic. We ate at the Italian restaurant, Mediterranean and Asian at Onyx and they are also good. Again keep in mind they do a good job emulating the cuisines but you’ll be disappointed if you’re thinking you will get five star authentic cuisines. All in all the variety is great, the service is always excellent and it’s all inclusive. I would suggest if you go preferred that you be very up front with your butler on what you want for your stay. We asked for extra water to be delivered daily and for our room to be cleaned earlier than the usual schedule. Nelson followed through to make sure it happened. He also made sure we got into restaurants. A few nights we wanted to go later in the night and we made him aware and he would follow through to make sure we were accommodated. The beach at this resort is one of the best you can find. It’s clean, well kept and we never had a problem finding a chair and the resort was over 80-85% capacity. Also if you like drinking from a straw, make sure you bring your own or a reusable one. The resort does not provide straws. Since our first time coming here in 2020 the food has improved and more variety has been added to the buffet. It was never “bad” but it was nice to see they brought in some different things. If you want the best buffet experience, go when it opens or within the first hour. Things will be fresher, less crowds and plenty of bacon will be available in the morning. The room service food was also great and one night we took the option to order some pizza and burgers. It was very good. All in all, shout-out to the team on Onyx, we will be back!

TripAdvisor users rated this property 5 out of 5

Awesome family trip

P5612WRkimd on Jan 26, 2023

This hotel was one of the best I’ve been to with children! The rooms are spacious and clean and the staff was absolutely phenomenal! (Especially Yeudy!) super accommodating and helped us with everything we needed. An amazing vacation! :)

TripAdvisor users rated this property 5 out of 5

Dreams onyx great vacation spot

michellemZ2927CT on Jan 26, 2023

First off, the concierge manager YEUDY was amazing! From start to finish with every detail of our trip he was so accommodating with the best service! The hotel is upkept and beautiful with great service by the pool and beach (which usually don’t get with all-inclusive). The rooms are nice and big we are a family of 6 and got 2 connecting rooms with no problem with closet space for all our clothes for this week trip. Thank you to dreams onyx for a amazing trip looking forward to coming again!

TripAdvisor users rated this property 5 out of 5

Amazing time at dream onyx

Seaside63977158686 on Jan 26, 2023

Just came back from our trip to punta cana at the dreams hotel and we had a blast the hotel was so accommodating to out kosher needs the conceierge yeudy went above and beyond for us making sure everything was perfect and randy hooked us up with chairs by the beach everyday right in front !!! and kept the drinks coming all day long was such a fun trio me and my children loved looking foward to returning !!

TripAdvisor users rated this property 5 out of 5

Wow, what a trip

yehuda n (Brooklyn, New York) on Jan 26, 2023

Rooms were spacious, clean , and comfortable. We were 2 adults and 3 kids in a junior suite. And I cant say enough about the staff at the hotel. They went above and beyond to accommodate our family. My kids had an amazing time. I will definitely be returning to the hotel. I cant wait to come back.

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