Paradisus Punta Cana Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

16686 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family trip

C2307TQmichellew on Jun 20, 2022

Great time w/family staying at this resort. The service was excellent & areas clean. Special shout out to suellenny concierge, Marilyn at the breakfast buffet, Wanda at the beach bar, & Antonio for making our stay truly special.

TripAdvisor users rated this property 1 out of 5

Unpleasant experience.

travestel on May 26, 2022

My family and I were very excited to come to this resort. We were greeted by the manager Yves stating he would be assisting us throughout the trip. He persuaded us to attend a welcome info meeting early morning the next day, and there would even be breakfast available for us. With this happy thought in mind, we arrive to the hotel Iberostar (where it actually looks better) and we find out this meeting is about TIMESHARES, and the breakfast was nowhere to be found. Instead, there were large containers of fruits. Great way to start our vacation. The food was the same every single day. The seaweed at the beach was never cleaned up. The pool also was dirty. There was probably one small activity done everyday. Otherwise, everything was closed early evening. The only pleasant mark I can mention about this resort is their rooms. It was cleaned everyday and they were comfortable to stay in.

TripAdvisor users rated this property 5 out of 5

Best Resort ever visited!

Qvdavis on Apr 29, 2022

Me, my sister, daughter, and best friend very much enjoyed our stay at the Reserve Paradisus Palma Real. The grounds, the beach, the pools, the restaurants, yhe restrooms, the entire resort and our suite tere clean and beautiful! The food was very good. Yes there were some hits and misses but overall we enjoyed the food. Our Concierge Sandy was the absolute best!! He was an absolute joy! He was so professional, kind, and very knowledgeable. He made sure we were taken care of! I would definitely recommend staying here. I would visit again!

TripAdvisor users rated this property 1 out of 5

Zero star service

D X (Hamden) on Mar 17, 2022

The public areas are very well kept, but the rooms are seriously outdated, and many things were broken. But the biggest problem was the service, which was utterly unprofessional. Room service forgot to take out the trash or change the towels half of the time. We had to talk to half a dozen people to even get shampoo, three days later. The pool was perpetually out of towels. Some of the restaurants opened half an hour late. And there is no information desk. When you make a request, they refer you to “your consierge”, who may or not be on shift, and has another 100 people to attend, so it’s never possible to get anything. Shockingly bad for a five star, or even a one star.

TripAdvisor users rated this property 1 out of 5

Avoid like the plaque

janetgQ7237OR on Feb 25, 2022

Had to queue up for 45mins to book a restaurant, I was able to book for three days, Fri, Sat, & Sun. Was told to go back on Sunday to book for 7 days. Went back on Sunday, queue again for 55 mins system was down, the young girl wrote all the restaurants down, told me I would get an email, I didn’t. had to queue again on Monday to find out what restaurant we were going to. She couldn’t find any of the restaurants she had reserved for us, it was a nightmare, everyone was complaining. Food was awful, service was appalling, as soon as you put the fork down when you had finished, the plate was taken away and the next course come out straight away. We were expected to be in and out of the restaurants within an hour. The buffet was good at lunch time, food was stone cold if you went there in the evening. The staff was lovely, the hotel and beach is very nice. Avoid this place

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