Overview
The TRS Cap Cana Waterfront & Marina Hotel is a luxury adults-only (18+) hotel surrounded by 2,500 hectares of lush tropical forest next to a long pristine beach.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
115
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Butler service
- Ceiling fan
- Concierge service
- Lit make-up mirror
- Seating area
- Smoke-free
- 24 hour room service
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Butler service
- Ceiling fan
- Concierge service
- Lit make-up mirror
- Seating area
- Smoke-free
- 24 hour room service
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Pool view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with shower only
- Butler service
- Ceiling fan
- Concierge service
- Lit make-up mirror
- Seating area
- Smoke-free
- 24 hour room service
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
Amenities
TRS Cap Cana Waterfront & Marina Hotel Pool
TRS Cap Cana Waterfront & Marina Hotel Pool
Pool
Pool
TRS Cap Cana Waterfront & Marina Hotel Lobby
TRS Cap Cana Waterfront & Marina Hotel
Gaucho Restaurant
Helios Restaurant
Helios Restaurant
Izakaya
Tentazione Restaurant
Xtra Time
Spa
Location
Reviews
TripAdvisor Traveler Rating
Disappointing
aprilh2019 (Mobile, Alabama) on Jan 10, 2025
Upon arriving at the resort, my experience was significantly different from what was depicted in the promotional images. The initial room showed considerable signs of wear and tear, notably with the bedside console exhibiting clear water damage. The bathroom was also concerning, featuring mold in the shower, a splitting and chipped vanity, and a need for rechalking in the shower area and an unpleasant odor lingered in the room. We had booked a swim-up room, only to be disappointed by the sight of grass growing through the cement. After reporting these issues to our butler, Brahin, he initially informed us that no alternative rooms were available and that there was no manager on duty to address our concerns. However, about an hour later, he returned with an offer for a new room assignment. The transition from room 1103 to 3306 took an excessively long time, as we had to wait three hours for our luggage to be moved. While the new room was an improvement over the first, it still displayed signs of neglect, including a lamp shade that was coming apart, chipped furniture, and stains on the curtains. Additionally, we found hair in the jacuzzi and spider webs in the bathroom, which highlighted the overall lack of cleanliness. To make matters worse, I encountered a roach during my stay, which was quite unsettling. Despite being advertised as a five-star resort, my experience indicated a rating closer to 2 stars. The quality of the food also fell short of expectations, adding to the overall dissatisfaction. Moreover, the language barrier was a significant challenge, as many staff members struggled with clear English communication, making interactions quite difficult. It’s also worth mentioning that the pools were restricted to premium guests only, which felt limiting and disappointing. While waiting for our driver, our assigned butler Brahin walked past us numerous times without acknowledging us, which reflected a lack of customer service. Overall, this resort is in desperate need of renovations, improved customer service training, and culinary upgrades. My experience was underwhelming, and I would not recommend this resort to anyone seeking a quality getaway. It was, frankly, quite disappointing.
Amazing!! We will be back!
livnicole87 on Jan 10, 2025
Everyone was so amazing! We can’t wait to come back! The staff is incredible, Leo our butler was so accommodating.
Vacation Offers
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Enjoy $600 in resort coupons with a minimum 5-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Tulum, Punta Cana, Montego Bay, Puerto Vallarta
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