Initially we were very disappointed with our room. The shower had no hot water and when you ran it it flooded the bathroom floor. And the toilet did not flush properly in spite of it being plunged! But the front desk staff - Waldron and Franklin were most helpful and efficient in moving us into another room the next day. It was an upgraded room in the building right on the beach with the best views ever. We were so grateful, and this move completely changed our whole vacation for the better. The choice of food was good, and sufficient for us. However, we ate mainly salads and vegetables as the meat and fish offerings were not all that appetizing. Although the location is close to restaurants and shops, being an older couple, we decided it was safer to just stay put. There were plenty of security guards surrounding the resort, all of whom were diligent and friendly. The stretch classes and dancercise on the beach were fun. But the incessant loud music not only blasting from the bars and resort but also the restaurant next door for 12 hrs a day did not do much for a peaceful holiday. Also at any time there were 5-8 dogs in packs barking and running around the beach. They appeared to be friendly but barked a lot. The chickens and roosters hopping around the beach only added to what I can only call, this rather rustic resort. The beach is lovely, and we were grateful the invasive piles of seaweed were being constantly cleared away. The staff at this resort work extremely hard and are anxious to please.
Overall Terrible experience
Jan 18, 2023
When we arrived the front desk took nearly an hour to find our reservation and after which they were not informative about the property. There was no beverages offered in check in, nothing stocked in the mini bar, The food at the buffet was dry and lukewarm with very few options and did not taste great. Their beverages (sodas) tasted of salt water also the water from the sink. The bed was uncomfortable.. there was no night life and the only restaurant available with the all inclusive was not even open so you had no option but to eat at the buffet or pay extra for the sky bar. They also did not offer any room service and only had limited hours where they would serve food. The beach area was small with outdated furniture. They nickel and dimed you with extra charges for the beds at the pool etc. Parking was extremely limited on a very narrow dirt road.. this is definitely more of a 2 star hotel with the motel feel.. do not recommend..
A real relaxing holiday
(West Drayton, United Kingdom)
Jan 08, 2023
We came to the Dominican Republic to attend a friend’s wedding and decided to make it our holiday.
Stayed here for two weeks and really had a great time. So relaxed manner that you can’t help but be affected in the best way. Our room was a little walk from the main reception but was all great. Very comfortable bed, nice and clean and having the beach right outside was a game changer, we loved that.
The views from most of the public areas are so beautiful and the sunset from the roof bar was incredible.
With the wedding in the middle of our holiday, it just seemed to all work.
We would love to be able to come back next year.
Jan 08, 2023
Paid £2500 to stay here in December, our flight was cancelled the day before we should travel so we were unable to make it to our destination. The hotel are refusing to refund us for the accommodation and will not answer emails. Do not pay up front for this hotel.
Do not recommend
Dec 09, 2022
Travelled here via Sunwing. Our shuttle dropped us off blocks down the street and pointed us to walk down a flooded road in the evening dragging our luggage.
It was my first time to the Dominican and as a treat We had upgraded our room to oceanfront. The upgrade was $800 for the 2 weeks only to find out it would only cost $20 a night negotiated at the front desk. It said with the upgrade we would get access to the sky bar, assuming that was inclusive of drinks. This was NOT the case. Room only.
We headed to our balcony to sit and enjoy looking at the ocean and viewing the stars only to find we could not see anything due to a bright light on our balcony ceiling. We felt like we were on display. We asked 4 times over the next couple of days to disconnect the light only to be declined each time. The rest of the evenings we resorted to closed curtains to block out the bright light so we could sleep. thus defeating the purpose of the upgrade.
Buffet had a few choices of 2 star quality food. When I did eat there, it resulted in becoming ill each time. Unfortunately, unbudgeted money was then spent eating out daily. Alcohol seemed watered down. We spoke to repeat customers and they were disappointed in the quality this time around, and they too will not be returning
I recommend local restaurants TOC, Kats Corner and Citrus
I will be requesting a refund for the upgrade. This is definitely false advertising stating this is 3.5 to 4 stars