I wish I had just paid more money and stayed somewhere nice. This place is outdated. The bathroom water cut off while I was showering and did not come back on. The water in the bathroom is salty. They do not have face towels and they only change the big towels on Monday Wednesday and Friday. There is only a sheet on the bed so I had to use my beach towel as a blanket.
The buffet is disgusting and I actually found hair in my food on more than one occasion and it was not possibly my hair. If you do not speak Spanish then everyone seems rude .
The à la carte restaurant which is by reservation only was nice to sit down and have someone bring my mail to me after ordering but it is through a maze around the property and being a single female traveler that was a little bit unnerving.
The best thing about this property is the pools specifically the rooftop pool on one of the buildings. The location is not in a good area and you have to walk around in the streets to get to different parts of the building so that was not a good.
I’m glad that I booked tours every day so that I could get off of the property for a while. At the end of my time I was ready to go home. I really just did not enjoy this property and I would never book it again and as a travel consultant I would never refer anyone to go here. It’s outdated the staff is rude the drinks are watered down and it’s noisy from the pool and the entertainment at night and early morning depending on your room location.
The lady at guest services was nice and Errik at the check-in desk was very nice also but that is about it. Also be prepared to be harassed by locals who set up to sell items such as cigars and trinkets and I do understand that tourism is the primary income but it is annoying to be harassed every time you walk anywhere.
A well deserved vacation
Jun 22, 2022
My wife and I could not have chosen or imaged a better hotel for our budget and destination, to have a few days off to ourselves without the kids. Main point its its it very clean and the staff are well organized, they run these things seamlessly. We got a lot of support throughout the trip with suggestions on where to go, booking taxis, money, and more.
There are lots of things going on each day and plenty of food/drink sports so it’s easy to find something to do. A well deserved vacation!
Jun 15, 2022
The place is beautiful it doesnt need too much going on, for relaxation it is top notch, and for exploring Bavaro too because the location is easy to get everywhere. I highly recommend ordering multiple drinks at a time because they go quick and you dont want to have to walk again to refill (and always tip the bartender, they will go the extra mile). I had a trip to the hotel with my girlfriend for three nights and we want to return already lol
Jun 09, 2022
Such wonderful and helpful staff I felt so relaxed there! Once we back now and missing the beautiful beach and my hotel room!
The hotel is the best, so fun, so clean, and so much to do, we will definitely come back, I recommend this hote to anyone families with kids, or couples too.
May 31, 2022
We just got back and had an amazing trip, its not possible to run out of things to do at the hotel there is so much happening and you can always chill by the beach all day. I will remember this vacation and recommend this trip to friends and family, especially if you have the ocean view room! Thank you employees for working from your heart.